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Tungarli, Lonavala | 10 minutes walk to Maharashtra State Transport Bus Stand
500 Ratings, 270 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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This property boasts a peaceful and convenient location, just a short distance from the main market and key attractions. Many guests appreciated the clean and spacious rooms, as well as the friendly and helpful staff. The food received mixed reviews, with some praising its taste while others found it overpriced or lacking in quality. However, the property has been noted for having a well-maintained pool and decent amenities, although service can be slow at times and some users cited cleanliness issues in communal areas.
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Terrible Stay
Firstly we booked the hotel for a night stay, so they took a chance and mmt made me pay high for one day 2ndly room is smelly dam worst, nothing to talk about neatness, food okay okay. Finally not worth for the money we paid. Caution- please check the rules clearly if not management makes you pay extra
Room: Executive Room
Imperial Grande Resort has replied on Mon Sep 22 14:02:25 IST 2025
Thank you for sharing your feedback with us. We sincerely regret to hear that your experience did not meet expectations. Providing our guests with a comfortable and enjoyable stay is our top priority, and we deeply apologize. Please know that we take such matters very seriously, and we will be addressing them with our team to ensure improvements are made. We truly value your feedback and would love the chance to restore your confidence in our hospitality
Great Family Stay with Excellent Food & Service”
Nice and peaceful resort for a family stay in Lonavala. Rooms are spacious, and the staff is quite nice and helpful. The food quality is top-notch, making the stay even better. Overall, a good value-for-money stay
Room: Executive Room
Imperial Grande Resort
Dear sir, Thank you so much for your 5-star review! We're glad to hear you had a beautiful stay at Imperial Grande Resort, Lonavala. It was a pleasure hosting you, and we look forward to welcoming you again soon. Warm regards, B. M. Tripathi General Manager – Sales & Marketing Imperial Grande Resort, Lonavala
Pleasent Stay
pleasant climate and enjoy the surroundings also bhushi dam is too good really enjoy lot beutiful
Room: Corporate Room (Twin Bed)
Imperial Grande Resort
Dear sir, Thank you very much for your generous feedback and excellent ratings! We are truly delighted to hear that you were pleased with our room service, staff hospitality, and food quality. Your kind words about the overall experience and the great view mean a lot to us. Such appreciation motivates our team to continue delivering exceptional service to our valued guests. We look forward to welcoming you again soon at Imperial Grande Resort, Lonavala! Warm regards, B M Tripathi General Manager – Sales & Marketing Imperial Grande Resort, Lonavala
Excellent Stay
best stay ever best of best management best room best food, location amenities and services best facilities
Room: Executive Room
Imperial Grande Resort
Dear sir, Thank you very much for your generous feedback and excellent ratings! We are truly delighted to hear that you were pleased with our room service, staff hospitality, and food quality. Your kind words about the overall experience and the great view mean a lot to us. Such appreciation motivates our team to continue delivering exceptional service to our valued guests. We look forward to welcoming you again soon at Imperial Grande Resort, Lonavala! Warm regards, B M Tripathi General Manager – Sales & Marketing Imperial Grande Resort, Lonavala
Good Stay
Overall experience was very good, food was also good, location was good too, good service and hospitality, staff is helpful and cooperative.
Room: Executive Room with Breakfast and Dinner|Luxury
Imperial Grande Resort
Dear sir, Thank you very much for your generous feedback and excellent ratings! We are truly delighted to hear that you were pleased with our room service, staff hospitality, and food quality. Your kind words about the overall experience and the great view mean a lot to us. Such appreciation motivates our team to continue delivering exceptional service to our valued guests. We look forward to welcoming you again soon at Imperial Grande Resort, Lonavala! Warm regards, B M Tripathi General Manager – Sales & Marketing Imperial Grande Resort, Lonavala
interior was poor
Not that much good according to rates and in this price the meal was not included location was also not good towel was smelling foul
Room: Executive Room
Imperial Grande Resort has replied on Thu Aug 21 11:59:54 IST 2025
Thank you for sharing your feedback with us. We sincerely regret to hear that your experience did not meet expectations. Providing our guests with a comfortable and enjoyable stay is our top priority, and we deeply apologize. Please know that we take such matters very seriously, and we will be addressing them with our team to ensure improvements are made. We truly value your feedback and would love the chance to restore your confidence in our hospitality
Good Stay
The premises was good with ample parking space. We have opted for dinner and breakfast both and the quality of food and variety was good. The staff was helpful and service was good. Room and washroom was clean. There are no extra entertainment activities as such except swimming pool so good for one night stay. It doesn't provide 4-5 star experience but overall it was satisfactory stay.
Room: Executive Room
Imperial Grande Resort has replied on Thu May 29 17:49:45 IST 2025
Thank you for your feedback. We’re glad to hear that you were happy with our excellent hospitality and that you enjoyed the food. We look forward to welcoming you again.
Average Stay
Concern faced at the hotel was that since we were traveling with 2 kids which was earlier mentioned on the booking but the hotel could not provide adequete pillows for them on time + plus when we ordered soups - The accompaniments with soup were given after the soup was over so service was delayed plus + while billing they billed us for items not consumed to which later they corrected after informing but overall it was an average stay not a very pleasant one
Room: Executive Room
Imperial Grande Resort has replied on Thu May 29 17:49:12 IST 2025
Thank you for sharing your feedback with us. We sincerely regret to hear that your experience did not meet expectations. Providing our guests with a comfortable and enjoyable stay is our top priority, and we deeply apologize. Please know that we take such matters very seriously, and we will be addressing them with our team to ensure improvements are made.Looking forward to welcome you back.
Good place to relax and unwind for a getaway
It was a good experience. The pool is definitely the highlight; very clean and big. There is no games room, all games are out of order and only carom was available but it was completely covered in dust. The gym is just a chair and a few dumbbells. However, if you look beyond that, the food, hotel rooms and comfort is definitely there. Must try!
Room: Executive Room
Imperial Grande Resort has replied on Mon May 26 11:45:04 IST 2025
Thank you for your feedback. We’re glad to hear that you had a good experience & you liked he swimming pool . We regret any inconvenience you faced and appreciate your insights. We truly value your feedback and would love the chance to restore your confidence in our hospitality.
Good Service
good stay and excellent service staff behaviour. Resturant food was also been good and cleanliness is perfect
Room: Executive Room
Imperial Grande Resort has replied on Mon May 26 11:33:58 IST 2025
Thank you for sharing your feedback! We’re delighted to hear that you enjoyed your stay & food.We're also pleased to hear that our staff & our cleanliness contributed to your enjoyable stay.
Excellent Stay
Awesome stay.friendly staff.Location is good calm and peaceful.Rooms are clean with all the services.
Room: Corporate Room (Twin Bed)
Imperial Grande Resort has replied on Tue Apr 15 15:12:51 IST 2025
Dear Niraj, Greetings from Imperial Grande. We are happy to hear that you enjoyed your stay ,location . We look forward to welcome you back.
Good Stay
I found this resort and it was fit under my budget. Food was delicious and they maintain hygiene properly and it near by all sight seen. I would recommend if you have less budget with no compromise with hygiene and other facilities. Also I would like to mention that on our request they had arranged a table for us near gajeebo to make our evening splendid as it was our marriage anniversary.
Room: Executive Room
Imperial Grande Resort has replied on Tue Apr 15 16:18:32 IST 2025
Dear Vishant Singh, Greetings from Imperial Grande! We are thrilled to know that you enjoyed our food & facilities. We do our best to maintain standard of the cleanliness & hygiene. We pride ourselves on our warm hospitality and it's always encouraging to hear positive feedback from our guests. Thank you for taking the time to acknowledge our team's efforts.
Mperial grandee review
The stay was good. The food, amenities and services were great. Only wished that lunch and breakfast were included in the package. The slides in children playing area were not working i. E. My child could not slide on it. No other issues, hotel services were great and food was great as well
Room: Corporate Room (Twin Bed)
Imperial Grande Resort has replied on Tue Apr 15 16:29:33 IST 2025
We pride ourselves on our warm hospitality and it's always encouraging to hear positive feedback from our guests. Thank you for taking the time to acknowledge our team's efforts. The slide in the children play area is repaired We are sorry for the inconvenience caused. Please don't hesitate to reach out the next time you are planning a trip, we would be delighted to host you again
A nice weekend getaway
familyLocation is decent, not too far from the main bazaar street. Quiet locality and peaceful. Food at the restaurant is also pretty decent. Service at times took longer than expected, but the staff is helpful and courteous. Rooms are clean and hygienic, but there was some constant odour in the room which had to be doused using the room freshener repeatedly. Pool is also decent and the garden amenities are a bit unclean due to limited outdoor usage by kids. Overall property though is good for a quiet and peaceful weekend with family.
Room: Executive Room
Imperial Grande Resort has replied on Mon Apr 21 11:07:34 IST 2025
Thank you for your feedback. We’re glad to hear that you were happy with our excellent hospitality and that you enjoyed the food. We regret any inconvenience you faced and appreciate your insights. We look forward to welcoming you again.
wonderful stay, beautiful room
It is located mid in the city so you can go to mapro in 5 mins,Orignal maganlal chiki near station in 10 min.you can feel the silence and relaxation in your room,food is also good and staff is also very fast and friendly.All the basic things like soap,dental kit,tea bags,sugar,bottle of water is provided.And don't forget the kokam welcome drink.Its was amazing.Highly recommend for family and friends.
Room: Executive Room
Imperial Grande Resort has replied on Tue Apr 15 16:37:22 IST 2025
Dear Mr Chirag, Greetings from Imperial Grande! It's wonderful to read that you had such a fabulous time with us & found our staff friendly. Looking forward to welcome you back with your friends
Food qualit
Service was super and food tasty and room quality is nice staff is supportive ac is proper and nice amenities
Room: Executive Room
Imperial Grande Resort has replied on Mon Apr 21 09:33:29 IST 2025
Thank you so much for taking the time to share your wonderful feedback! We are glad to hear that you enjoyed the services especially the food. Looking forward to welcome you back.
Good Stay
The rooms looked different than photo, walls were not painted well and dirty, lift and room was smelling of moisture
Room: Executive Room
Imperial Grande Resort has replied on Mon Apr 21 11:05:36 IST 2025
Thank you for sharing your feedback with us. We sincerely regret to hear that your experience did not meet expectations. Providing our guests with a comfortable and enjoyable stay is our top priority, and we deeply apologize
Not the best resort to stay
familyI am seriously very dissatisfied with the services. The value for money paid was not at all worthy Few bad experineces: 1. Hygiene condition of entire hotel was very bad. 2. Table tennis facility was not available despite it was mentioned at the time of booking. Even after requests made, they mentioned it will not be possible. 3. No one was there to carry the luggage to cab while check-out which was quiet strange. 4. Swimming pool was not ready to swim in the morning even it was without towels. Eventually, have to leave all the exciting perks with which this specific property was chosen. 5.Inappropriate services by the hotel. I would urge not to make this property a preference to all the visitors. This was not a good hotel in terms of value of money.
Room: Executive Room
Imperial Grande Resort has replied on Mon Apr 21 11:08:05 IST 2025
Thank you for sharing your feedback with us. We sincerely regret to hear that your experience did not meet expectations. Providing our guests with a comfortable and enjoyable stay is our top priority, and we deeply apologize. Please know that we take such matters very seriously, and we will be addressing them with our team to ensure improvements are made. We truly value your feedback and would love the chance to restore your confidence in our hospitality.
Terrible Stay
Room service was pathetic compering to amount they are charging. No support at all even for basis things like towel, soap, toothbrush you have make multiple request. Food bill is also incorrect charged if you dont cross check it.
Room: Executive Room
Imperial Grande Resort has replied on Mon Apr 21 09:38:38 IST 2025
Thank you for sharing your feedback with us. We sincerely regret to hear that your experience did not meet expectations. We deeply apologize for the inconvenience caused. Please know that we take such matters very seriously, and we will be addressing them with our team to ensure improvements are made. We truly value your feedback and would love the chance to restore your confidence in our hospitality.
Average Stay
Facilities were not up to the mark according to price of hotel
Room: Executive Room
Imperial Grande Resort has replied on Tue Apr 22 08:26:46 IST 2025
Thank you for sharing your feedback with us. We sincerely regret to hear that your experience did not meet expectations. Providing our guests with a comfortable and enjoyable stay is our top priority, and we deeply apologize
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