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Review Of Hotel Waterfall0123401234

Paschim Vihar, Delhi

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.4
    Good

    405 Ratings, 196 Reviews

    excellent
    30%
    very good
    21%
    average
    22%
    poor
    11%
    bad
    16%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 5
    • 1
    • 1
    • 2
    • 3
    • 3
    • 5
    • 5
    • 3

    Rating Categories

    • Location4.1
    • Cleanliness3.5
    • Room3.8
    • Food3.5
    • Hospitality3.8
    • Value For Money3.6
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    We are using generative AI to show you summarised user review

    Reviews Summary

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    This property boasts a friendly staff and a pleasant ambience, with well-decorated interiors featuring Ajanta Elora art. Guests appreciate the food quality, though some mention high prices. While the location is convenient, issues like unclean rooms, malfunctioning ACs, and maintenance concerns have been raised. Many reviews highlight a lack of hot water and cleanliness, with mosquitoes also mentioned. Overall, it presents a mixed bag of experiences, striking a balance between comfort and various operational challenges.

    Sort by:

    Positive first
    5.0

    excellent service

    akhil k.couple

    During my stay, I was really impressed with the overall experience. The service was excellent, and the staff were extremely friendly, polite, and always ready to help with a smile. The food served was delicious, freshly prepared, and offered a variety that suited different tastes. The rooms were very clean, comfortable, and well-maintained, creating a relaxing atmosphere. The hygiene standards were up to the mark, and everything was organized perfectly. I truly appreciated the attention to detail in both hospitality and cleanliness. Overall, it was a wonderful stay, and I would definitely recommend this place to others.

    Travel Month: Sep 2025

    Room: Deluxe Twin Bed Room

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    1.0

    Terrible Stay

    souresh m.

    I stayed in Room No 304. Around 6 am, I was shocked to find another person sleeping in my room, in sofa snoring. I called the reception, nobody picked up my call. I called Room service. One person came and took that person out, later I came to know that he stayed in room no. 306 The total experience was horrible. I want to share the photos, but no option here

    Travel Month: Aug 2025

    Room: Premium Room

    1.0

    Terrible Stay

    hardeep s.couple

    No charging socket and food items were really costly. I paid 2200 just for the room which was really high and then no breakfast included + electricity disappeared many times

    Travel Month: Aug 2025

    Room: Deluxe Twin Bed Room

    5.0

    nice hotel with good staff and ambiance

    abrar h.solo

    good hotel experience excellent stay delivered food outstanding atmosphere excellent food quality superb

    Travel Month: Aug 2025

    Room: Premium Room

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    5.0

    Excellent Stay

    momi k.

    the service is very very good,hotel is very nice, beautiful, staf are also very good, overall it was my good decision to book this hotal,thank you 🙏

    Travel Month: Jul 2025 (3-Night Stay)

    Room: Deluxe Twin Bed Room

    4.0

    hotel strength like cleaning, friendly staff and convenient location

    rahul r.business

    great location beautiful surroundings atmosphere great staff and helpful reception and staff ever lovel great location beautiful surroundings atmosphere great staff and helpful reception and staff ever lovely

    Travel Month: Jul 2025

    Room: Premium Room

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    Hotel Waterfall has replied on Tue Aug 05 22:19:53 IST 2025

    "Thank you, for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!"

    5.0

    Amazing Hospitality

    pranav v.couple

    They have nice staff and Good food in house. And room is clean and have fridge to make your stuff Cool..

    Travel Month: Jun 2025

    Room: Luxury Room

    Hotel Waterfall has replied on Tue Aug 05 22:19:59 IST 2025

    "Thank you, for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!"

    1.0

    Terrible Stay

    gaurav p.

    The hotel has several issues with respect to seepage in walls AC was not working Maintenance is poor Common floor area is not clean Reception will look like crap

    Travel Month: May 2025

    Room: Deluxe Twin Bed Room

    4.0

    Good Stay

    sunil p.

    "होटल का स्टाफ और गार्ड बहुत अच्छे हैं। रूम और वॉशरूम की सफाई भी बहुत अच्छी है। हमें होटल में रहने में बहुत मजा आया।"

    Travel Month: May 2025

    Room: Deluxe Twin Bed Room

    Hotel Waterfall has replied on Tue Aug 05 22:20:07 IST 2025

    "Thank you, for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!"

    5.0

    review

    manan t.solo

    Excellent hotel ,prime location and good staff at the hotel ,I haven’t tried food ove there so can’t say

    Travel Month: May 2025

    Room: Premium Room

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    Hotel Waterfall has replied on Tue Aug 05 22:20:13 IST 2025

    "Thank you, for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!"

    5.0

    hotel waterfall review

    saurav n.business

    It was good staff was friendly overal good ambience hotel interior is nicely decorated with ajanta elora statue

    Travel Month: Apr 2025

    Room: Deluxe Twin Bed Room

    Hotel Waterfall has replied on Tue Aug 05 22:20:24 IST 2025

    "Thank you, for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!"

    4.0

    Good Sta

    swati k.couple

    Overall the stay was good. Food was awesome. The only complain I have is that the AC was not working.

    Travel Month: Apr 2025

    Room: Premium Room

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    Hotel Waterfall has replied on Tue Aug 05 22:20:30 IST 2025

    "Thank you, for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!"

    1.0

    Hotel Water fall

    gopal b.business

    Ac was not working and room is not clean. Complementary break fast is also not good they serve only one dish

    Travel Month: Apr 2025

    Room: Premium Room

    3.0

    Machar

    venkatesham k.solo

    Full of Mosquitoes in room, good staft, location good, no hot water, there will be time for hot water

    Travel Month: Mar 2025 (4-Night Stay)

    Room: Premium Room

    5.0

    good sta

    anuj y.couple

    I had a wonderful stay at this hotel. The food was absolutely amazing, with a great variety of delicious options that exceeded my expectations. The service was also top-notch—staff members were attentive, friendly, and always ready to assist. However, there was a small issue during check-in. I had booked a premium room, but they initially tried to give me a luxury room instead. Fortunately, upon my request, they quickly resolved the matter and provided the correct room. While this was a minor inconvenience, I appreciate their willingness to make things right. Overall, I had a great experience and would love to visit again!

    Travel Month: Mar 2025

    Room: Premium Room

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    Hotel Waterfall has replied on Tue Aug 05 22:20:39 IST 2025

    "Thank you, for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!"

    2.0

    Poor Stay

    mukul r.group

    Bed n bedsheet are old n not good in condition.. room is shabby n has broken power switches. TV does not work.

    Travel Month: Mar 2025

    Room: Deluxe Twin Bed Room

    5.0

    Worth it.

    muskan a.couple

    Yes it was such a good experience all things are very beautiful even room, loby so many................

    Travel Month: Jan 2025

    Room: Luxury Room

    Hotel Waterfall has replied on Tue Aug 05 22:20:44 IST 2025

    "Thank you, for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!"

    5.0

    Excellent Stay

    vikas s.family

    The property is excellent for stay, specially premium room. Staff behavior is excellent and very cooperative.

    Travel Month: Feb 2025

    Room: Deluxe Twin Bed Room

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    Hotel Waterfall has replied on Tue Mar 04 13:29:53 IST 2025

    Thanks and Regards

    3.0

    Average Stay

    kamaljit s.

    The hotel need mantenance. Food is good. But rates are high

    Travel Month: Feb 2025

    Room: Deluxe Twin Bed Room

    Hotel Waterfall has replied on Tue Mar 04 13:30:56 IST 2025

    Thanks and Regards

    5.0

    Excellent Stay

    brij b.

    I wasn't sure about this hotel and it was a lst minute booking. Even as we were approaching the hotel, area surrounding the hotel wasn't great. But as soon as we entered the hotel, we were in a different world. Truly world class hotel close enough to attractions and far enough from the crowded streets. Room is good size, beds/mattress confortable and choice of pillows. Bathroom is fab and best power shower i have used in india. Breakfast on fourth floor is great with enough choices and changes daily. Overall a very good experience, staff was polite and very responsive. On the last day, boilder developed a glitch and we didn't get hot water. We had to leave without h having a shower. Hope that got resolved quickly. Overall a fantastic world class hotel with very reasonablre price.

    Travel Month: Feb 2025

    Room: Luxury Room

    Hotel Waterfall has replied on Tue Mar 11 11:55:48 IST 2025

    Thanks and Regards

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