The property is conveniently located close to the railway station and market, making it accessible for travelers. Guests appreciate the good room service and friendly staff, particularly for their supportive attitude around the yatra to Maa Vaishno Devi. Some reviews highlight that food quality varies, with certain guests finding it lacking, and there are mentions of maintenance and cleanliness issues in rooms and bathrooms. However, the complimentary pick-and-drop service to Ban Ganga is a notable plus.