At the time of booking it shows that there is complimentary pick up and drop at helipad katra from its hotel. But when i asked to drop me at helipad katra, the hotel official has denied to drop and pick up from helipad katra. I told them that at the time of booking it was written but they refused, and they have also not informed me about the not providing pick and drop service well in advance. I have hired an auto in emergency and reached the helipad katra to board the helicopter. However, the room was cleaned, and kitchen service was good, no negative remarks on hotel accommodations. At the time of booking, the hotel shows that there is complimentary pick up and drop service from its hotel to helipad katra. But when i asked them to drop me with my family to helipad katra, the hotel official has denied to give the service of complimentary pick up and drop service. They also not informed me the same well within the time. I have hired an auto in emergency to board the helicopter.