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Review Of HOTEL SWARNA RESIDENCY

Edappally, Cochin

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    User Rating & Reviews

    • everyone
    • couple
    • family
    • group
    • solo
    • business
    3.0
    Good

    323 Ratings, 191 Reviews

    excellent
    22%
    very good
    21%
    average
    19%
    poor
    9%
    bad
    30%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 1
    • 1
    • 1
    • 5
    • 1
    • 1
    • 1
    • 1
    • 1

    Rating Categories

    • Location3.5
    • Cleanliness3.2
    • Room3.1
    • Value For Money3.3
    • Facilities2.1
    • Hospitality2.8
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    Reviews Summary

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    The property has received mixed reviews with several guests highlighting severe cleanliness issues, including dirty rooms, bathrooms, and stained linens. Ventilation problems and mosquito infestations were common complaints. Guests mentioned the congestion in rooms and poor customer service, with rude staff and unfulfilled requests for basic amenities like soap and drinking water. While some found the location convenient and affordable, others felt misled by the online description and experienced a lack of maintenance.

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