At first, we were given the smallest room in the hotel, hardly 80 sq. ft., even though we had booked a 400 sq. ft. room. After confronting the staff at the reception, we were shifted to the correct room.
The rooms were good and clean, the service was satisfactory, and the hotel’s location was convenient. Although food price is way to high.
However, regarding room service, the management should have provided a menu card in every room. It was a very common facility in hotels, and without it, guests had no idea about the food options or their prices. How could we be sure of the actual price without a menu card?
To make it worse, the bill was given only after 24 hours of checkout. Only then did I come to know the food prices, which felt highly unprofessional and inconvenient. Such practices reduced trust and transparency, and the hotel should have definitely improved this.