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Ernakulam, Cochin
704 Ratings
Last 10 Customer Ratings (Latest First)
Review Summary
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Excellent Stay
Room Stay is Good, Friendly Staffs, Property Location - Walkable distance from MG Metro, Outside food allowed, Room was Clean Neat. Kettle, Teabag, Coffee powder provided. Perfect one to stay.
Room: Semi Deluxe Room
Bad experience
no clearness, food was very bad. no proper safety didn't like it. poor accommodation. it's bit inside from the mail road.
Room: Semi Deluxe Room
Poor Stay
Poor rooms Not as per the pictures Food quality is not good
Room: Deluxe Room
average experience
It is quite old hotel, cleanliness should be greatly improved, food is poor, don’t expect tastier food, management should be improved greatly, do not go by 4*, in my opinion it is not worth 4*
Room: Semi Deluxe Room
Good Stay
property location and staff support was good. but the room size is comparatively small. still overall a good experience.
Room: Deluxe Room
Excellent Stay
The room is meet and tidy. Had good break fast. Local food with 3 varieties, juice, tea coffee, available. Taste and surrounding very good. The bed and pillow are very comfortable. AC is smooth flowing, adjustable, centralised. Bathroom is clean, warm water available. Over all nice stay.. 😊😊
Room: Deluxe Room
Hotel Span International Cochin has replied on Fri Oct 24 12:22:29 IST 2025
Dear Guest, Thank you for your lovely feedback! We're delighted you enjoyed the clean and tidy room, comfortable bedding, and the variety of local breakfast options. It's great to hear the AC and bathroom amenities met your expectations. We're glad you had a pleasant stay and hope to welcome you again soon!
Average Stay
hotel stay is ok since blanket and pillow was stain and asked to change it location is average
Room: Semi Deluxe Room
Hotel Span International Cochin has replied on Tue Oct 14 17:13:35 IST 2025
Dear Guest, Thank you for your feedback. We're glad you found the stay satisfactory and appreciate you bringing the linen issue to our attention. We’ve addressed it with our housekeeping team. Your comments about the location are noted, and we hope to serve you better in the future.
Average Stay
Cleanliness is not there No hot water in my room Breakfast is very bed Staff is average and not trained properly Very average experience
Room: Semi Deluxe Room
Hotel Span International Cochin has replied on Tue Oct 14 17:14:12 IST 2025
Dear Guest, Thank you for sharing your feedback. We're truly sorry to hear about the issues you faced with cleanliness, hot water, breakfast, and service. This is not the experience we aim to provide, and your concerns have been shared with the respective teams for immediate improvement. We appreciate your input and hope to have the opportunity to serve you better in the future.
Good Stay
Location is fine. Rooms are comfortable and services are also fine. Food facilities/ quality of food can be improved.
Room: Deluxe Room
Hotel Span International Cochin has replied on Wed Aug 13 10:51:12 IST 2025
Dear Guest, Thank you for taking the time to share your feedback. We're delighted to hear that you found our location convenient, our rooms comfortable, and our services satisfactory. Your kind words are truly appreciated. We also value your constructive comments regarding our food facilities and quality. Please be assured that we take such feedback seriously and will work closely with our culinary team to enhance the dining experience. We hope to welcome you back soon and provide an even more enjoyable stay.
Good Stay
Had a good experience staying in Span, it is located in a very centralized location easy to access Metro, Restaurants, Malls and Marine drive. Did not like the complimentary breakfast but the stay and service was fantastic.
Room: Semi Deluxe Room
Hotel Span International Cochin has replied on Wed Aug 13 10:51:33 IST 2025
Dear Guest, Thank you for choosing Span for your stay and for sharing your experience with us. We're thrilled to know that you enjoyed our central location and found it convenient for accessing the Metro, restaurants, malls, and Marine Drive. It's wonderful to hear that our service and overall stay met your expectations. We're sorry to learn that the complimentary breakfast did not meet your preferences. Your feedback is valuable, and we’ll certainly look into ways to improve our breakfast offerings to better suit our guests' tastes. We look forward to welcoming you again for another memorable stay.
Excellent Stay
The manager and the staff are very courteous and helpful. The check in process was smooth. Also guided us for visiting few places
Room: Deluxe Room
Hotel Span International Cochin has replied on Fri Aug 08 16:07:39 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a smooth check-in and found our team courteous and helpful. It was our pleasure to guide you during your visit. We hope to welcome you again soon!
Average Stay
the hotel is good. location is also good but they don't give mineral water .
Room: Deluxe Room
Hotel Span International Cochin has replied on Thu May 15 17:17:22 IST 2025
Thank you for sharing your feedback. We're glad to hear you liked the hotel and its location. We sincerely apologize for the inconvenience caused regarding the mineral water. Your comments are valuable to us, and we’ll definitely look into this to ensure a better experience in the future. We hope to welcome you again soon.
Average stay at the heart of cochi
family with 1 kidRoom is good. But lobby and lift needs maintenance. Air condition was not working had a strange smell in lobby.
Room: Deluxe Room
Hotel Span International Cochin has replied on Sat Mar 08 10:56:54 IST 2025
Dear guest, Thank you for your feedback. We're glad to hear that you found the room satisfactory. We apologize for the issues you encountered with the lobby, lift, and air conditioning. Your comments
Not recommended
Mosquito in room, bad quality of linen, block washroom drains, bad toiletries, bad room amenities, absolutely bad breakfast spread.
Room: Semi Deluxe Room
Hotel Span International Cochin has replied on Sat Mar 08 10:59:40 IST 2025
Dear guest, Thank you for your feedback. We apologize for the issues you encountered and will address them promptly. Your experience is important to us.
Good Stay
It was comfortable stay at hotel. Guest relation officer were to friendly.
Room: Semi Deluxe Room
Hotel Span International Cochin has replied on Wed Jan 22 12:50:09 IST 2025
Dear guest, Thank you for your kind review! We're delighted to hear that you had a comfortable stay and found our guest relation officers to be friendly. Your positive feedback means a lot to us, and we look forward to welcoming you back soon!
Excellent Stay
Very good hotel
Room: Deluxe Room
Hotel Span International Cochin has replied on Wed Jan 22 12:51:22 IST 2025
Dear guest, Thank you for your positive review! We're delighted to hear that you found our hotel to be very good. Your feedback means a lot to us, and we look forward to welcoming you back soon!
Average Stay
It was good
Room: Semi Deluxe Room
Hotel Span International Cochin has replied on Sat Mar 08 10:58:11 IST 2025
Dear guest, Thank you for your positive feedback! We're delighted to hear that you had a good experience. We look forward to welcoming you back soon!
Terrible Stay
The worst hotel i had stayed, it was not clean, stains in all the linens. Everything was dirty and it smelled bad.
Room: Deluxe Room
Hotel Span International Cochin has replied on Sat Mar 08 11:02:14 IST 2025
Dear guest, Thank you for your feedback. We apologize for the cleanliness issues you encountered. Your experience is important to us, and we will address these concerns immediately.
Poor Stay
The room is good. But the staff behaviour and amenities are very bad. Even they are not replacing towels regularly. They are keeping the same used towels. Bed sheets and billow covers are not changed. There complementary breakfast is worst. They not having any options. Only dosa they have every day. Juices are filled with lot of sugar. And if chutney is finished they are not refilling, they said no chutney more adjust with sambar. We need to compromise qualities and adjust staying there. Staff must not have given any training on hospitality and customer service. Staffs behaviours are like some third class lodge staffs
Room: Semi Deluxe Room
Hotel Span International Cochin has replied on Sat Mar 08 11:05:31 IST 2025
Dear guest, Thank you for your feedback. We apologize for the issues with staff behavior, amenities, and breakfast quality. We'll work on improving these aspects to serve you better in the future.
Good stat
familyGood staying, decent room experience.
Room: Deluxe Room
Hotel Span International Cochin has replied on Wed Nov 06 10:12:43 IST 2024
Dear Sumit Mehta, Greetings! Thank you for taking the time to write a review for us. We are happy to know that you enjoyed your stay with us. Your positive feedback keeps us motivated and helps us work in a much better way to serve all your needs. We look forward to welcoming you back in the near future.
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