The hotel staff were very, very polite indeed, and they did their best to help us. But the overall facilities left much to be desired. The bedsheets were very old, not clean, plug points not working. No hooks to hang clothes in the bathrooms, no hangers in the wardrobes, toilets commode lids always falling down, it was difficult to urinate. In one day, we changed rooms thrice. Ioverall, not very pleasant experience. My best wishes to hotel seasons thekkady.
Hotel Seasons Thekkady has replied on Thu Feb 29 12:52:13 IST 2024
Dear Guest,
Thank you for Choosing Hotel Seasons Thekkady, for your holiday.
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.
We value your patronage and look forward to welcoming you back to Seasons Thekkady soon..
Thank you.