Pine Ridge property boasts a prime location right at the heart of Mall Road, with easy access to shopping and restaurants. The spacious rooms are designed in a charming Victorian style, offering stunning views, especially of Kangchenjunga. However, guest experiences highlight significant issues such as poor cleanliness, unreliable service, and maintenance problems. While the staff is noted for being friendly and helpful, many aspects, including room hygiene and amenities like Wi-Fi and hot water, fall short, making the overall experience hit or miss.