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New Town, Kolkata
29 Ratings, 16 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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The property has faced quite a few criticism with guests highlighting extra charges upon check-in, which led to several unpleasant experiences. While some rooms are noted to be good and clean, issues like rude staff and lack of hot water were also raised. The location is described as not very good, and the food options are average. However, a few guests appreciated the cleanliness and good service, making it a mixed bag overall.
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Terrible Stay
Hotel manager extra payment diamond
Room: Classic
Terrible Stay
they charge me extra amount. they declined to give me the room at the booked price
Room: Classic
Hotel O Yellow Rose has replied on Wed May 31 16:15:26 IST 2023
We are extremely sorry to know this, Anand! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah
Please 🙏don't select this hotel
businessBAD EXPERIENCE I HAVE CHECK IN 11 PM THEY ASKED ME EXTRA 1200 RUPEES. EVEN THOUGH I DON'T HAVE MONEY TO GIVEN THEM. I HAVE REQUEST THEM TO ALLOW ME TO CHECK IN, DUE TO TRAVEL FROM BANGALORE BY TRAIN. THEY WORK ONLY MONEY BASIC. PLEASE🙏 DON'T SELECT THIS HOTEL PLEASE 🙏DON'T SELECT THIS HOTEL.
Room: Classic
DON'T BOOK THIS HOSTEL.
I Booked this hotel for 3 days stay, when I reached there around 10 PM they were asking additional 1500 rupees, they were saying has reduced our price and we can't check in at the booked price.Later I had to travel to some other place to stay. Terrible experience. (
Room: Classic
Terrible Stay
They didn't even provide room after booking in advance. Hopeless service both hotel and makemytrip. Hopeless
Room: Classic
Hotel denied check in
soloFirst they took the booking then when i reached the hotel denied me checking because of some discount yhat was offered. These hotel reception people were rude and looked upon me as if i was a beggar
Room: Classic
Excellent trip
coupleNice room and excellent service i very enjoy this hotel and again visit this hotel in future.
Room: Classic (2X)
Hotel O Yellow Rose has replied on Thu May 19 08:09:21 IST 2022
Hi, parvez alam! thanks for appreciating our efforts by rating us positively. Looking forward to hosting you soon again with a pleasant experience. Regards, rahul
Best for couple
Nice rooms and quality service
Room: Classic (2X)
Hotel O Yellow Rose has replied on Sat Mar 19 08:04:15 IST 2022
Thanks for such a lovely review and wonderful rating, suman kumar! we will always strive to keep up with your expectations in future. Give us another chance to host you soon ) regards, pravin
Ok
Location is not that good. Food ok. Room is good. Toilet ok. Overall ok.
Room: Classic (2X)
Nice place
It was nice place and safe for my family
Room: Classic (2X)
Hotel O Yellow Rose has replied on Mon Oct 28 07:34:53 IST 2019
Thanks for taking out your valuable time to rate us, Subhankar Pande! We will work even hard to make your stay memorable one whenever you revisit us. Have a nice day! Regards, Rahul.
Remote location
No hot water. No geyser connection. Hotel staff behavior is very rude. Room was too small.
Room: Classic (2X)
Hotel O Yellow Rose has replied on Wed Aug 28 17:37:26 IST 2019
Sorry for the unpleasant experience you had with us, Shasti! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be memorable one) regards, Jamil
Very peaceful and delight able stay
Hotel staffs are good and co-operative. Cleanliness is the top notch experience. Outside food not allowed was little disappointing but the place and hospitality was very good. Narkel Bagan Biswa Bangla gate was at footsteps away. From where you can move any place.
Room: Classic (2X)
Awesome
Nice place to hang out. Calm and pleasant.
Room: Classic (2X)
Hotel O Yellow Rose has replied on Wed Jun 05 09:13:20 IST 2019
Charmed to See you loved our services, Washim Jishan! Just keep giving us opportunity to serve you with wonderful experience and we would love to host you soon) regards, Rachit
Great choice!
Great place to stay. Clean and good food. Good for a couple.
Room: Classic (2X)
Hotel O Yellow Rose has replied on Mon Jun 03 08:56:54 IST 2019
Hey Debayan Chatterjee, your review made our day. Reviews like yours are what keeps us going the extra mile to serve better in the future. Regards, Hemant
Great choice!
Good place to stay. Far from city's hustle bustle. Clean place and good food.
Room: Deluxe (3X)
Hotel O Yellow Rose has replied on Mon Jun 03 08:56:54 IST 2019
Hi, Debayan Chatterjee! Thank you so much for your words of praise. We would be glad to be your host and ensure that your next experience with us shall be nothing less than perfect.
Trouble to find location
Location is very inside or else the hotel is okay.
Room: Classic (2X)
Hotel O Yellow Rose has replied on Fri Jun 14 07:50:01 IST 2019
Dear Guest, Please accept my sincere apologies for the inconvenience caused. If you ever plan on visiting again, we will personally assure an awesome stay. Thanks to your feedback, we'll be taking care of this and ensure it doesn't happen again to any of our guests. Hoping to offer you a wonderful experience in the future.
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