Peerless Hotel Kolkata

The rooms and view were good, however, there were issues with the services. The reception had new / inexperienced staff who was rude and passive aggressive. They were not recording our requests, and we had to go to them again and again for extension of the stay by half a day. The travel desk messed up our travel booked to the airport at the last moment. They had confirmed an innova crysta at least an hour before ghe checkout. Just 5 mins before the boarding time , and after our checkout, they cancelled the cab (owing to technical issues, as they said). They offered us two smaller cabs instead with 40% increased charges. This was shocking as we were put in a difficult position at the last moment. We ended searching for ola cabs at the last moment. When i expressed concern and displeasure, they started negotiating on the price. This seemed unapologetic. Not a very customer friendly experience for us. Even the catering was poor. Staff was delayed on Sunday for the breakfast buffet!! On one of the days we needed packed breakfast, they refused that we had not informed them the night before. This was again an anxiety induced situation as they had informed us at check in that breakfast could be packed, but did not mention they needed the intimation the night before. Had to tun pillar to post to get the breakfast packed, however, they packed a banana , juice and a tiny bit of a sandwich only!!! This was below expection. The security and housekeeping staff was good. Aheli served good food and we liked the hospitality of the staff. I would rate the Peerless Hotel Kolkata barely a 3.5 probably.

The peerless Peerless Hotel Kolkata Kolkata is a perfect blend of nostalgic vintage with stand out modern amenities. It sits in the heart of Kolkata with close proximity to local site seeing and easily accessible commute. The staff has a friendly behaviour with special mention to Mr Sumit, Mr Sarfaraj, Mr Akash, Mr Debu, Ms Sushma and Ms Neha. I need to keep travelling to Kolkata for work and have been putting up with them since the past couple of months and every time they have extended their cooperation and support for my small requests like early check ins or late check outs (due to work purpose of flight timings mostly) I would like to share my one of a kind experience I had with this property during one of my visits to the city for work. I had a flight to catch and had checked out of the Peerless Hotel Kolkata in the morning only to be informed about the delayed flight. I returned to the Peerless Hotel Kolkata and they gladly gave me my room and extended my stay till late. I always choose to stay with them not only for the location, good food and aesthetic ambience but also because of the friendly and courteous staff who always value their guests.

The location is besides the hustling new market and just near to the Park street. Hotel is decently maintained property with good food options. I had opted for both breakfast and Dinner in my booking and enjoyed very much.

The property is in a very good location and accessible to all nearby places. The Peerless Hotel Kolkata is very neat and clean. And the staffs are very polite and helpful. Over all a very good property to stay in Kolkata

I had wonderful experience. Good Food. Friendly staff. Keep doing good work. Location is heart of the city. I had wonderful experience. Good Food. Friendly staff. Keep doing good work. Location is heart of the city.

Room was excellent and well appointed, with vintage look. The bed was cozy and did not invoke any body pain. The bathroom and shower rooms are done nicely. The restaurant has good breakfast spread.

STOP

Location is very convenient. Food is good. Services are also good. But the after turning off the AC, the room became soggy.

Very good Peerless Hotel Kolkata and staff Best location & very good Food

The Hotel is Centrally Located, Rooms are Clean, Fresh and Good. Friendly and courteous Staff. Good Food The Hotel is Centrally Located, Rooms are Clean, Fresh and Good. Friendly and courteous Staff. Good Food.

I was feeling good and comfortable