Review Of Hotel O U.G. Grand

The worst experience I have ever faced was at this hotel. They initially refused to accept my MMT booking. I had to contact customer care, and it took nearly an hour to get the issue resolved. After that, the receptionist told me to wait as the room was being cleaned. I waited for about 20 minutes, and then I noticed the owner’s contact number and called him. Only then did the receptionist, who was sleeping on a bed near the reception area, wake up and hand over the key. He appeared to be drinking and watching TV at that time. I realized they were intentionally delaying my check-in. When I finally entered the room, the AC was not working, and there were no towels or soap provided. I had to keep requesting these basic amenities repeatedly. Overall, it was a very disappointing and unprofessional experience.

Power back up was not there only one light was working no fan, hope this changes shortly cause city is hot

This hotel is for other kind of business, staff of this hotel said they only allow couples only for one night.

We canceled the booking as construction was going on. Don't book the hotel waste of my time.

No ac, no drinking water bottle, no grooming kit. Hotel staff & service was ok.