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You are booking hotel for more than 30 days

Review Of Hotel O Nilay Guest House0123401234

Behala, Kolkata

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    2.9
    Average

    48 Ratings, 29 Reviews

    excellent
    19%
    very good
    27%
    average
    13%
    poor
    4%
    bad
    38%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 3
    • 1
    • 1
    • 4
    • 4
    • 1
    • 1
    • 1
    • 1

    Rating Categories

    • Cleanliness3.6
    • Room4.0
    • Food3.8
    • Value For Money3.6
    • Security3.7
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    We are using generative AI to show you summarised user review

    Reviews Summary

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    The property boasts a great location, nestled between D.H. Road and James Long Sarani, providing a peaceful environment away from noise. Guests appreciated the tasty food and cooperative staff. However, many faced issues with cleanliness, staff behavior, and extra charges, leading to frustration. Some mentioned difficulties during the check-in process and poor condition of amenities. Despite the drawbacks, a few guests had an acceptable experience, highlighting the food and helpful staff as positives.

    Sort by:

    Positive first
    3.0

    they charges me extra

    sumit d.couple

    room was good but bed sheet and staff behavior was not so good. they charges me extra tell me my booking not show in their app

    Travel Month: Feb 2025

    Room: Classic

    1.0

    Terrible Stay

    riya m.

    When i reached in location there is no hotel. I want my refund. Im trying to call them but number also fake

    Travel Month: Feb 2025

    Room: Classic

    1.0

    Terrible Stay

    sk m.loyalty-icon

    I booked through make my trip and when i was there for check in, they denied to offer me rooms as they have not received any confirmation from make my trip. I forced to pay cash and checked in the same hotel as there is no other options.

    Travel Month: Nov 2024

    Room: Classic

    1.0

    Terrible Stay

    ashish j.business

    1. Room not as per photo. 2. Tv remote not available. 3. Ac remote not available. 4. Bathroom no have heater. 5. Building is dirty

    Travel Month: Oct 2024

    Room: Classic

    3.0

    Average Stay

    aritra r.couple

    Varun room was good staff behaviour is average ac is working properly but this hotel is not safe for couple

    Travel Month: Apr 2024

    Room: Classic

    1.0

    Worst experience

    sauarabh m.loyalty-iconbusiness

    Worst management. They asked me for extra 500rs and cheated even when i booked room on mmt. Staff was super rude. Worst experience.

    Travel Month: Apr 2024

    Room: Classic

    4.0

    Bad booking experience from mmt.

    sourabh m.family

    The staff of the hotel was good and cooperative but had a bad experience with mmt. I booked the hotel 3-4 days before the stay. Paid the whole amount in advance but the hotel dint receive any kind of booking from their end. Was standing at the reception with family for more than 15 minutes. After having argument with mmt. They sent my booking to hotel. And finally i checked in.

    Travel Month: Apr 2024

    Room: Classic

    1.0

    Terrible Stay

    arik n.couple

    Very bad behaviour don’t come this hotal extra amount with booking charge me pls don’t come

    Travel Month: Feb 2024

    Room: Classic

    • user photos
    • user photos
    • user photos
    1.0

    Terrible Stay

    amit d.

    Denied check in

    Travel Month: Jul 2022 (3-Night Stay)

    Room: Classic

    3.0

    Property Review

    arindam b.loyalty-iconfamily

    Extremely difficult to find out the building. There is no signage anywhere near the property. Even if you are standing infront of it there is no way to know that it's a OYO property. I haven't tasted the food,so can't comment. Not much of hygiene maintained here. The Linens are dirty and torn. I must admit that the staffs are polite and helpful. That's a great scoring point

    Travel Month: Dec 2021 (4-Night Stay)

    Room: Classic (2X)

    3.0

    Overall average stay and excellent food

    debjyoti b.loyalty-iconcouple

    The only thing good about this place is the food. It tastes good.

    Travel Month: Oct 2021

    Room: Classic (2X)

    Hotel O Nilay Guest House has replied on Fri Oct 22 16:32:51 IST 2021

    Hi, debjyoti! thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! regards, amelia.

    4.0

    Good Stay

    rajeev p.solo

    Decent hotel to stay in behala.

    Travel Month: Oct 2021

    Room: Classic (2X)

    Hotel O Nilay Guest House has replied on Fri Oct 22 16:32:52 IST 2021

    Hi, rajeev pankaj! your kind words of appreciation always motivate us. We wish you an amazing day ahead! regards, palak!

    4.0

    Food

    premanand d.couple

    Staff behavior and food quality is good

    Travel Month: Aug 2021

    Room: Classic (2X)

    5.0

    Peaceful stay, value for money

    jnanamay d.solo

    Location is great, in between d. H. Road & jam-es long sarani. So no noise of vehicles at all. Great place for relaxing. There is a small museum nearby for time pass. Food was tasty. Room service was good. Well behaved staff.

    Travel Month: Mar 2021

    Room: Classic (2X)

    Hotel O Nilay Guest House has replied on Fri Apr 02 07:24:46 IST 2021

    Hi, jnanamay das! thank you so much for rating us positively) looking forward to your continuous love and support to your next visit. Do share your views in the future as well. Regards, rachit

    5.0

    Peaceful stay, value for money

    jnanamay d.solo

    Location is great, in between d. H. Road & jam-es long sarani. So no noise of vehicles at all. Great place for relaxing. There is a small museum nearby for time pass. Food was tasty. Room service was good. Well behaved staff.

    Travel Month: Mar 2021

    Room: Classic (2X)

    Hotel O Nilay Guest House has replied on Thu Apr 01 07:40:58 IST 2021

    That's what we love to hear, jnanamay das! give us another opportunity to delight you again with our services soon. Wish you a wonderful day. Regards, hemant

    5.0

    Peaceful stay, value for money

    jnanamay d.solo

    Location is great, in between d. H. Road & jam-es long sarani. So no noise of vehicles at all. Great place for relaxing. There is a small museum nearby for time pass. Food was tasty. Room service was good. Well behaved staff.

    Travel Month: Mar 2021

    Room: Classic (2X)

    Hotel O Nilay Guest House has replied on Thu Apr 01 07:40:58 IST 2021

    Glad to see that you have rated us positively, jnanamay das! we will keep delighting our guests and promise to keep service standards high whenever you stay next with us. Regards, vishal

    5.0

    Peaceful stay, value for money

    jnanamay d.solo

    Location is great, in between d. H. Road & jam-es long sarani. So no noise of vehicles at all. Great place for relaxing. There is a small museum nearby for time pass. Food was tasty. Room service was good. Well behaved staff.

    Travel Month: Mar 2021

    Room: Classic (2X)

    Hotel O Nilay Guest House has replied on Thu Apr 01 07:40:58 IST 2021

    Thanks for sharing your amazing feedback, jnanamay das! do give us more chances to delight you in the future as well. Regards, rahul

    5.0

    Peaceful stay, value for money

    jnanamay d.solo

    Location is great, in between d. H. Road & jam-es long sarani. So no noise of vehicles at all. Great place for relaxing. There is a small museum nearby for time pass. Food was tasty. Room service was good. Well behaved staff.

    Travel Month: Mar 2021

    Room: Classic (2X)

    Hotel O Nilay Guest House has replied on Thu Apr 01 07:40:58 IST 2021

    Glad to hear your review, jnanamay das. We are so happy that you loved our services. Keep sharing your views with us and we will strive to meet your expectations. Looking forward to your pleasant stay with us in the future. Have a great day! regards, rachit

    5.0

    Peaceful environment, value for money

    jnanamay d.solo

    Location is great, in between d. H road & jam-es long sarani. So no noise of vehicles at all. Calm & peaceful. Good place for relaxing. There is a small museum nearby to pass time. Food is tasty. Room service is good. Staff are well behaved.

    Travel Month: Mar 2021

    Room: Classic (2X)

    Hotel O Nilay Guest House has replied on Sun Mar 28 07:31:06 IST 2021

    Appreciate your positive rating, jnanamay das. We do take pride in catering to our guest's needs the best way we can. Keep this love coming ) regards, rachit

    4.0

    Very good behavior

    sourav.solo

    Staffs are very helpful and friendly. Early check out is not easy because all the times staffs are not available to open the door

    Travel Month: Mar 2021

    Room: Classic (2X)

    Hotel O Nilay Guest House has replied on Fri Mar 26 17:30:37 IST 2021

    Hi, sourav dais mahapatra! thank you for rating our services. It seems that you are not completely satisfied with our services. Do not worry, our dedicated team is working on continuous improvements and overall satisfaction of our valued guests like you. Regards, james!

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