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Roorkee, Roorkee
34 Ratings
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests have mixed feelings about this property. While some appreciate the friendly staff and good service, many report issues like poor maintenance, cleanliness problems, and lack of basic amenities such as a functioning AC and TV. The location is noted as peaceful, but its distance from the city can be inconvenient. Some guests faced difficulties with extra charges and unprofessional service.
Terrible Stay
Disaster, i won't able to find the hotel neither the hotel reception call wasn't working.
Room: Classic
Hotel O Moon Light has replied on Wed May 31 16:12:12 IST 2023
We are sorry to disappoint you, Deepak! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon ) Regards, Lisa
Worst experience
Manager is unprofessional desi type hotel. Hotel nhi khunga rainbasera. Not recommend to anyone. Bakwas jitne bhi bad feedback ho me us rainbasere ko and when ke manager ko dedicate krunga. And thanks to mm t for resolving my issue and give me another hotel.
Room: Classic
Not recommended for family.
They charge extra beside you confirmed booking. They asked for 200rs extra to me. Location is good. Have ample parking facility. In house kitchen is not there. They provide a restaurant contact from where you can order food. There was some electricity problem. Power backup was there but some technical issue was there so cant complain for that as it's a technical glitch no water at morning. Phone charging port was not working. Tv not working.
Room: Classic
Very bad experience
Hotel in electricity problem very much and ac and fan not work properly
Room: Classic
Worst experience ever
The rooms had weird smell we had to change 3 rooms. No clean bedsheets were provided the ac and tv was not working as well.
Room: Classic
Food was charged but not served
Pathetic services and paid for breakfast but not given
Room: Classic Room
Hotel O Moon Light has replied on Tue Jun 30 10:25:34 IST 2020
Hi, Manish! Sorry for the trouble faced. We have duly noted your feedback and ensure better services in the future. Have a nice day ahead) regards, Vishal
Amazing
This Hotel is awesome and staff is good
Room: Classic Room
Hotel O Moon Light has replied on Tue Mar 31 07:16:35 IST 2020
Hi, Mohammed Sohail! Happy to hear that you loved our services. We are amazing just because of amazing guests like you. We look forward to serving you again. Regards, Pravin
Good
The provide good service and food according to the surrounding.
Room: Classic Room
Hotel O Moon Light has replied on Tue Dec 17 07:59:58 IST 2019
Charmed to See you loved our services, Padma Lochan barman! Just keep giving us opportunity to serve you with wonderful experience and we would love to host you soon) regards, Rahul
It was cheap and good hotel to stay near Roorkee, the hotel is situated outside the city
The hotel is outside the city but the place is peaceful, and the hotel was also clean but the pillows were dirty.
Room: Classic Room
Hotel O Moon Light has replied on Tue Dec 10 21:14:26 IST 2019
Hi, Mayank! Thank you for rating our services. We understand that you are not satisfied with the experience. Do not worry, our dedicated team is working on continuous improvements and overall satisfaction of our valued guests like you. Regards, Rajendra!
Nice stay
Very good staff and very nice service Moon Light.
Room: Classic Room
Hotel O Moon Light has replied on Tue Oct 29 07:34:23 IST 2019
Thank you for rating us super, Mohd Uvais! Glad to know you loved our services. We are excited to welcome you soon with an amazing service whenever you visit us next time. Regards, Vishal.
Terrible Stay
familyHotel was not even 5% of what one can expect in a hotel booked through MMT. Few staff members were obedient specially cook but most of them were unaware of what we call hospitality. There were only 3 staff members in the hotel,(one at reception, one cook and one service boy ) to Cater to the requirement of all guests. There were no variants in the name complementary breakfast except tea and aloo parantha. Cleanliness can be cited by the creeping of ants on the bed. The stay was totally disappointing. Next time I would doubt on MMT hotel recommendations.
Room: Classic Room
Hotel O Moon Light has replied on Wed Oct 23 23:16:03 IST 2019
Hi, Raj! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully controlled and eliminated to the maximum extent. Regards, Pravin
This is a fraud Hotel. Avoid
I reached the hotel at 1 in the night. I had informed the hotel about my late arrival. At 1 in the night the staff tried arguing with me that since the tariff was low, he will not switch on the AC. When 2-3 other guests came out of their rooms due to the commotion, he agreed. Each of those guests had some service complaints, no towels, water, etc. In the morning, I checked out at 9 am. Despite reminders from 8:30, no breakfast was served. Since it was getting late, I left without breakfast despite having paid for it
Room: Classic Room
Hotel O Moon Light has replied on Fri Sep 20 18:37:09 IST 2019
Hi, Shakeel! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Vishal
Excellent Stay
It was a good experience in that location. The view is also good from the Hotel
Room: Classic Room
Hotel O Moon Light has replied on Tue Aug 20 06:37:02 IST 2019
Thanks for such a lovely review and wonderful rating, mayank singh! We will always strive to keep up with your expectations in future. Give us another chance to host you soon) regards, Rahul
Excellent Stay
Food and service good, but no electricity backup, fan works at very speed and same goes with ac
Room: Classic Room
Hotel O Moon Light has replied on Wed Jul 24 07:57:28 IST 2019
That's what we love to hear, Akshat Meena! Give us another opportunity to delight you again with our services soon. Wish you a wonderful day. Regards, Hemant
Best service and friendly staff
The staff was very polite and friendly and was ready for service on call. The rooms were good and clean. A very good Hotel with in budget. However the location is a bit far from City. An ideal Hotel for travellers
Room: Classic Room
Hotel O Moon Light has replied on Mon Jul 15 08:18:54 IST 2019
Delighted to hear your such lovely words of praise, Ankit Goswami! We will work round the clock to meet up to your expectations and appreciate your equitable efforts in sharing your feedback which always helps us growing. Looking forward to enhance your experience to your next visit with us. Regards, Rachit
Good for all type
Good for all type stay. But Hotal empress
Room: Classic Room
Hotel O Moon Light has replied on Wed Jun 19 18:20:39 IST 2019
Hi, Tariq! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Pravin
Bad quality hotel and these staff
Worst experience, no service. no cleanliness, they will not give food, if they provide then it is very bad.
Room: Classic Room
Hotel O Moon Light has replied on Thu Jun 06 15:13:38 IST 2019
Hi, Brijbhooshan! Sorry for the trouble faced. We've duly noted your feedback and ensure better services in the future. Have a nice day ahead) regards, Vishal
Excellent Stay
Excellent stay. Excellent service. In this Hotel
Room: Classic Room
Hotel O Moon Light has replied on Fri May 24 09:51:54 IST 2019
Dear Guest, we're pleased to know you had an awesome stay with us. Your precious words of appreciation always urge us to serve better. Hope to welcome you soon again with wonderful experience further.
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