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Review Of Hotel Castle View0123401234

Nehru Nagar, Roorkee | 2.5 km drive to BEG Roorkee

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.5
    Very Good

    148 Ratings, 69 Reviews

    excellent
    22%
    very good
    32%
    average
    26%
    poor
    8%
    bad
    11%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 4
    • 3
    • 5
    • 3
    • 2
    • 4
    • 4
    • 3
    • 4

    Rating Categories

    • Location3.7
    • Cleanliness3.7
    • Room3.6
    • Food3.4
    • Hospitality4.1
    • Value For Money3.3
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    We are using generative AI to show you summarised user review

    Reviews Summary

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    Guests appreciate the location of the property, which is conveniently situated in the market, making it easy to explore. The food quality is often highlighted as good and affordable. However, multiple guests mention issues with cleanliness and room service, including dirty washrooms and inadequate housekeeping. While the staff is generally friendly and helpful, inconsistent service has been reported as a concern.

    Sort by:

    Positive first
    4.0

    Good Stay

    satyam g.group

    It was a great hotel, very comfortable stay and very good ambience and also good behaviour by the staff.

    Travel Month: Sep 2025

    Room: Deluxe Room

    3.0

    Average Stay

    deepak s.

    Hi, Food was very good, affordable, decent price. However room service was poor, no cleaning during the whole stay, water leakage in shower and bed was little uncomfortable. Not all amenities were provided as written in make my trip. However place was nice, in the market, good location. Easy to move. Hence 3

    Travel Month: Aug 2025 (3-Night Stay)

    Room: Deluxe Twin Bed

    4.0

    Good Stay

    sunil j.

    Food was of good quality. Stay was quite comfortable. Staff ,especially, Mr Mukesh was very courteous and extremely helpful. However, cleanliness could have been better. Like washroom combos was not very clean. It had yellow stains. No proper towel was kept in the washroom. It was only ,when I requested, they sent two towels which were not properly whitewashed. Spoon for starring the tea were missing. Wardrobes were not properly cleaned. Rust could be seen. In nut shell, I can say everything else except House Keeping was good.

    Travel Month: Aug 2025

    Room: Deluxe Room

    2.0

    Bad stay

    karan m.family

    Location is good. Food was good. Fridge and TV was not working and despite of complaining about this neither TV was on nor fridge.

    Travel Month: Jul 2025

    Room: Deluxe Room

    1.0

    Terrible Stay

    ankur m.

    Room condition,ac not working properly,too much mosquito in room , resturant without cleaning serving food *My fault to book room by make my trip -this question asking by me to hotel staff*

    Travel Month: Apr 2025

    Room: Deluxe Room

    1.0

    Terrible Stay

    rima m.family

    Very untidy. Very casual attitude of staff. no service at all. broken doors, broken bathroom. Dirty!Dirty! Dirty!

    Travel Month: Mar 2025

    Room: Deluxe Twin Bed

    5.0

    Excellent Stay

    sandeep.

    Room was very clean and bathroom is clear and room service was very good. Great experience thank you

    Travel Month: Jan 2025

    Room: Deluxe Room

    Hotel Castle View has replied on Mon Aug 18 10:11:14 IST 2025

    THANK YOU SO MUCH SIR

    4.0

    Good Stay

    samsung g.business

    Aapka make my trip ka app bahut achcha hai maine iske bare mein kafi sun a hai but use pahli bar kiya hai kafi achcha rah a experience thanks

    Travel Month: Sep 2024

    Room: Deluxe Twin Bed

    • user photos
    • user photos
    5.0

    Fabulous

    vishal t.family

    It was very nice, food was tasty, and the service was also great. I would recommend to go and enjoy

    Travel Month: Jul 2024

    Room: Deluxe Twin Bed

    3.0

    Average hotel

    abhijit p.family

    Average hotel with high price. I booked my room from mmtc with high price whereas similar rooms were available there at low price. I felt like cheated.

    Travel Month: Jul 2024

    Room: Deluxe Room

    3.0

    Average Stay

    shubham g.business

    There was no water for almost three hours. Never expect a discount from them even after a poor service. They charged for every water bottle even though at most places two are complimentary. Not so clean rooms as well.

    Travel Month: Jun 2024

    Room: Deluxe Twin Bed

    1.0

    Terrible experience

    aayush a.business

    The room was filled with smoke odour, mosquitoes. The toiletries were insufficient. They charged us extra for water bottles that too over mrp and levied double gst.

    Travel Month: Apr 2024

    Room: Deluxe Room

    2.0

    Poor Stay

    meenu k.business

    Some goons entered the hotel at midnight and created problems in the reception. The hotel didn't give a safety feel.

    Travel Month: Dec 2023 (5-Night Stay)

    Room: Deluxe Twin Bed

    3.0

    Average Stay

    dinesh.loyalty-icon

    Hotel stay was decent. Have to improve room service. No drinking water included ! needs to tell every-time for room cleaning. After many calls they come up for room service. Food cost is heavy. For such heavy rates, at least they should provide water bottle everyday. We had 6 days stays there. I hope they will improve room service.

    Travel Month: Aug 2023 (5-Night Stay)

    Room: Deluxe Twin Bed

    1.0

    Air conditioner problem

    san.group

    We were in the hotel and asking for the solution of ac problem but no solution even they were asking for room change at 3:00 am. Towels were dirty and number of holes in that.

    Travel Month: Aug 2023

    Room: Deluxe Room

    5.0

    Roorkee trip of mine

    vijaya k.loyalty-iconfamily

    Came to join my son in it. After coming here found the hotel awesome.

    Travel Month: Jul 2023 (3-Night Stay)

    Room: Deluxe Room

    1.0

    Terrible Stay

    govind i.

    Ac was not working during day time. Every time we showered the washroom would fill with water and we had to call room service again and again to get it fixed even the tea was terrible like they serve in trains made from powder and water. And we told them to do housekeeping in the morning and when we returned by 6pm they still hadn't done it. Very bad service and people

    Travel Month: Jul 2023 (3-Night Stay)

    Room: Deluxe Room

    1.0

    Worst experience of life

    rakesh g.family

    Is hotel se acha log gurudwara me ch-ale jaye bekar bakwas useless worst service damage ac poor staf koi sunwai nahi

    Travel Month: Jun 2023

    Room: Deluxe Room

    4.0

    Good hotel

    suresh k.business

    Value for money and good response for all query very nice rooms in food quality is very very nice room service is very very nice

    Travel Month: Jun 2023

    Room: Deluxe Room

    • user photos
    • user photos
    • user photos
    3.0

    Average

    akshat s.solo

    Room was okay. But food was terrible. They should definitely improve the standards of their food. I don’t know how can they serve such food. Location is also okay. Every amenity is around the hotel

    Travel Month: Jun 2023

    Room: Deluxe Room

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