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Review Of Hotel Centrum0123401234

Akashdeep Enclave, Roorkee | 2.2 km drive to Puhana Industrial Area

    User Rating & Reviews

    • everyone
    • group
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    • couple
    • solo
    • business
    • family
    3.1
    Good

    87 Ratings, 32 Reviews

    excellent
    17%
    very good
    21%
    average
    29%
    poor
    18%
    bad
    15%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 3
    • 1
    • 2
    • 2
    • 1
    • 1
    • 5
    • 4
    • 3

    Rating Categories

    • Location3.5
    • Cleanliness2.3
    • Food3.0
    • Hospitality3.0
    • Value For Money2.9
    • Facilities3.1
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    Reviews Summary

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    The property has faced a lot of criticism from guests who appreciate its decent location but highlight major issues like poorly maintained rooms and non-functional amenities. Many mentioned cleanliness problems, rude staff, and cold food. While some guests reported good room service and a comfortable stay, recurring comments about the lack of hot water, pests, and outdated facilities indicate a need for significant improvements.

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    Positive first
    1.0

    true reviews that the property is old glasses are breaked washrooms are bad

    abhimanyu s.family

    Rooms are really bad don’t come to the place staff is not supportive pathetic design to be here don’t come to the hotel

    Travel Month: Sep 2025

    Room: Deluxe (3X)

    2.0

    Poor Stay

    nihith r.group

    the rooms doors were not working properly and no hot water was provided lot of problems were there during our stay

    Travel Month: Sep 2025 (3-Night Stay)

    Room: Deluxe (3X)

    2.0

    Poor Stay

    anupama s.solo

    location is ok because I had work at IIT but property needs lot of maintenance and there are lot of cleanliness issues. swimming pool does not exist. staff is very careless. breakfast is ok

    Travel Month: Sep 2025

    Room: Deluxe (3X)

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    1.0

    Terrible Stay

    neha k.group

    Kettle was no working there was no milk,tea and coffee sachets. No cups, bathroom light was not working, room was smelling badly it was locked for long time. 2 family members got body acne because of bed. Food was not fresh especially daal and misi roti

    Travel Month: Sep 2025

    Room: Deluxe (3X)

    2.0

    Poor Stay

    akansha v.

    It was very very poor hospitality very bad rooms lock issue in room ac not working

    Travel Month: Jun 2025

    Room: Deluxe (3X)

    1.0

    Terrible Stay

    prateek g.couple

    Charging extra money for small stuffs and services, receptionist is very rude, hotel is very good, food is also good but some of their staff has very rude behaviour, totally unexpected and not acceptable

    Travel Month: May 2025

    Room: Deluxe (3X)

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    1.0

    Terrible Stay

    priya.family with 1 kid

    Very Bad experience of staying in hotel Centrum for two days from 11th to 13th April 25. Booked the hotel through makemytrip as it says it is a 3 star hotel and has a swimming pool. Not worthy being called a three star. Swimming pool was also disfunctional. The washroom basin was cracked. And the room was full of mosquitoes. Staffs are also irresponsible. Old property needs renovation

    Travel Month: Apr 2025

    Room: Deluxe (3X)

    3.0

    Service was very good.

    saurabh m.business

    Rooms were neat and clean. Washrooms hot water not provide cold water provide food quality was good

    Travel Month: Jan 2025

    Room: Deluxe (3X)

    3.0

    Cleanliness and hospitality

    juhi b.family

    Hospitality id missing from staff’s end and also rooms were moderately clean not tidy. We were allotted second floor and no lights were on in passage.

    Travel Month: Nov 2024

    Room: Deluxe (3X)

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    4.0

    Nice stay

    shailesh b.loyalty-iconbusiness

    Hotel has very nice location, easily accessible. Reception was courteous and room was spacious, neat and clean. Morning breakfast taste was good, but was served cold that need to be improved.

    Travel Month: Nov 2024

    Room: Deluxe (3X)

    4.0

    Good Stay

    nirav.loyalty-icon

    Stay was good, room was neat and clean, services from reception to check out were all good. Breakfast need to be improved as it was served cold not hot. Variety was ok.

    Travel Month: Nov 2024

    Room: Deluxe (3X)

    5.0

    Excellent Stay

    sanjay p.loyalty-iconfamily

    Fantastic stay staff is so good i also recommend please stay this property at one time it's very safe and most important food is so good

    Travel Month: Oct 2024

    Room: Deluxe (3X)

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    2.0

    Ceptrum hotel roorkee

    ajay g.couple

    Location was excellent but no basic facilities were available in the hotel such as intercom, morning tea

    Travel Month: Oct 2024

    Room: Deluxe (3X)

    Hotel Centrum has replied on Wed Nov 06 11:28:22 IST 2024

    Dear, Mr. Gupta Greetings from Hotel Centrum! Sorry for the inconvenience caused, we will surely fix the issues which you have faced during your last stay. Hope to see you in near future. Thanks with Regards Team Hotel centrum

    4.0

    Good Stay

    deoram i.

    Hotel was nice, staff also supportive. Only thing was not good that is hot water. We wasted almost 75 -100 for hot water but finally taken cooler shower.

    Travel Month: Oct 2024

    Room: Deluxe (3X)

    4.0

    Good atmosphere

    santhosh j.solo

    It's a good stay at the hotel, the staff & management are very polite & cooperative the hotel is on the main road service was great

    Travel Month: Sep 2024

    Room: Deluxe (3X)

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    Hotel Centrum has replied on Sat Sep 14 14:04:30 IST 2024

    Dear, Mr. Santosh John Thank you for staying with us, we are so threatened to know that you had a wonderful stay with us. We hope to see you in near future, to give best of our services. Thanks with Regards

    4.0

    Good Stay

    gopal.

    Neat and clean rooms

    Travel Month: Aug 2024

    Room: Deluxe (3X)

    Hotel Centrum has replied on Sat Sep 14 14:05:42 IST 2024

    Dear, Mr. Gopal Agarwal Thank you for staying with us, we are so threatened to know that you had a wonderful stay with us. We hope to see you in near future, to give best of our services. Thanks with Regards

    2.0

    Centrum roorkee

    ankush s.loyalty-iconfamily

    Staff is misbehaving. Rooms are shabby. No dustbin in washrooms. Even after repeatedly telling at reception to come clean the washroom nobody could come to clean.

    Travel Month: Oct 2023

    Room: Deluxe (3X)

    Hotel Centrum has replied on Fri Nov 03 15:48:56 IST 2023

    Mr. Ankush Srivastava Greetings from the Hotel Centrum Roorkee. Thanks for sharing your feedback. We are sorry that your experience did not match your expectations. This was an unusual example and we will do better in the future. We would love to make things right if you would give us another chance. Hope to see you soon at Hotel Centrum in the near future. Warm Regards Hotel Centrum

    2.0

    Poor Stay

    shashi k.

    Corridor were stinky no breakfast served till 08:00 am no buffet was there cockroache was in ice bucket insects was in room in whole it was not a pleasant stay

    Travel Month: Jul 2023

    Room: Deluxe (3X)

    Hotel Centrum has replied on Fri Nov 03 15:50:35 IST 2023

    Mr. Shashi Kumar Greetings from the Hotel Centrum Roorkee. Thanks for sharing your feedback. We are sorry that your experience did not match your expectations. This was an unusual example and we will do better in the future. We would love to make things right if you would give us another chance. Hope to see you soon at Hotel Centrum in the near future. Warm Regards Hotel Centrum

    1.0

    Terrible Stay

    ashutosh.

    Bad room smelly bathroom uncomfortable bed couldn't sleep at night. Bed springs are poking

    Travel Month: Jul 2023

    Room: Deluxe (3X)

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    Hotel Centrum has replied on Fri Nov 03 15:52:08 IST 2023

    Mr. Ashutosh Gairola Greetings from the Hotel Centrum Roorkee. Thanks for sharing your feedback. We are sorry that your experience did not match your expectations. This was an unusual example and we will do better in the future. We would love to make things right if you would give us another chance. Hope to see you soon at Hotel Centrum in the near future. Warm Regards Hotel Centrum

    3.0

    Average Stay

    pragati g.

    The hotel room was average, bathroom was not up to the standards. It was not at all functional have lot of issue like shower, health faucet. Not working properly.

    Travel Month: Jul 2023

    Room: Deluxe (3X)

    Hotel Centrum has replied on Fri Nov 03 15:53:49 IST 2023

    Dear, Pragati Gaur Greetings from the Hotel Centrum Roorkee. Thanks for sharing your feedback. We are sorry that your experience did not match your expectations. This was an unusual example and we will do better in the future. We would love to make things right if you would give us another chance. Hope to see you soon at Hotel Centrum in the near future. Warm Regards Hotel Centrum

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