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Akashdeep Enclave, Roorkee | 2.2 km drive to Puhana Industrial Area
87 Ratings, 32 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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The property has faced a lot of criticism from guests who appreciate its decent location but highlight major issues like poorly maintained rooms and non-functional amenities. Many mentioned cleanliness problems, rude staff, and cold food. While some guests reported good room service and a comfortable stay, recurring comments about the lack of hot water, pests, and outdated facilities indicate a need for significant improvements.
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true reviews that the property is old glasses are breaked washrooms are bad
Rooms are really bad don’t come to the place staff is not supportive pathetic design to be here don’t come to the hotel
Room: Deluxe (3X)
Poor Stay
the rooms doors were not working properly and no hot water was provided lot of problems were there during our stay
Room: Deluxe (3X)
Poor Stay
location is ok because I had work at IIT but property needs lot of maintenance and there are lot of cleanliness issues. swimming pool does not exist. staff is very careless. breakfast is ok
Room: Deluxe (3X)
Terrible Stay
Kettle was no working there was no milk,tea and coffee sachets. No cups, bathroom light was not working, room was smelling badly it was locked for long time. 2 family members got body acne because of bed. Food was not fresh especially daal and misi roti
Room: Deluxe (3X)
Poor Stay
It was very very poor hospitality very bad rooms lock issue in room ac not working
Room: Deluxe (3X)
Terrible Stay
Charging extra money for small stuffs and services, receptionist is very rude, hotel is very good, food is also good but some of their staff has very rude behaviour, totally unexpected and not acceptable
Room: Deluxe (3X)
Terrible Stay
Very Bad experience of staying in hotel Centrum for two days from 11th to 13th April 25. Booked the hotel through makemytrip as it says it is a 3 star hotel and has a swimming pool. Not worthy being called a three star. Swimming pool was also disfunctional. The washroom basin was cracked. And the room was full of mosquitoes. Staffs are also irresponsible. Old property needs renovation
Room: Deluxe (3X)
Service was very good.
Rooms were neat and clean. Washrooms hot water not provide cold water provide food quality was good
Room: Deluxe (3X)
Cleanliness and hospitality
Hospitality id missing from staff’s end and also rooms were moderately clean not tidy. We were allotted second floor and no lights were on in passage.
Room: Deluxe (3X)
Nice stay
Hotel has very nice location, easily accessible. Reception was courteous and room was spacious, neat and clean. Morning breakfast taste was good, but was served cold that need to be improved.
Room: Deluxe (3X)
Good Stay
Stay was good, room was neat and clean, services from reception to check out were all good. Breakfast need to be improved as it was served cold not hot. Variety was ok.
Room: Deluxe (3X)
Excellent Stay
Fantastic stay staff is so good i also recommend please stay this property at one time it's very safe and most important food is so good
Room: Deluxe (3X)
Ceptrum hotel roorkee
Location was excellent but no basic facilities were available in the hotel such as intercom, morning tea
Room: Deluxe (3X)
Hotel Centrum has replied on Wed Nov 06 11:28:22 IST 2024
Dear, Mr. Gupta Greetings from Hotel Centrum! Sorry for the inconvenience caused, we will surely fix the issues which you have faced during your last stay. Hope to see you in near future. Thanks with Regards Team Hotel centrum
Good Stay
Hotel was nice, staff also supportive. Only thing was not good that is hot water. We wasted almost 75 -100 for hot water but finally taken cooler shower.
Room: Deluxe (3X)
Good atmosphere
It's a good stay at the hotel, the staff & management are very polite & cooperative the hotel is on the main road service was great
Room: Deluxe (3X)
Hotel Centrum has replied on Sat Sep 14 14:04:30 IST 2024
Dear, Mr. Santosh John Thank you for staying with us, we are so threatened to know that you had a wonderful stay with us. We hope to see you in near future, to give best of our services. Thanks with Regards
Good Stay
Neat and clean rooms
Room: Deluxe (3X)
Hotel Centrum has replied on Sat Sep 14 14:05:42 IST 2024
Dear, Mr. Gopal Agarwal Thank you for staying with us, we are so threatened to know that you had a wonderful stay with us. We hope to see you in near future, to give best of our services. Thanks with Regards
Centrum roorkee
Staff is misbehaving. Rooms are shabby. No dustbin in washrooms. Even after repeatedly telling at reception to come clean the washroom nobody could come to clean.
Room: Deluxe (3X)
Hotel Centrum has replied on Fri Nov 03 15:48:56 IST 2023
Mr. Ankush Srivastava Greetings from the Hotel Centrum Roorkee. Thanks for sharing your feedback. We are sorry that your experience did not match your expectations. This was an unusual example and we will do better in the future. We would love to make things right if you would give us another chance. Hope to see you soon at Hotel Centrum in the near future. Warm Regards Hotel Centrum
Poor Stay
Corridor were stinky no breakfast served till 08:00 am no buffet was there cockroache was in ice bucket insects was in room in whole it was not a pleasant stay
Room: Deluxe (3X)
Hotel Centrum has replied on Fri Nov 03 15:50:35 IST 2023
Mr. Shashi Kumar Greetings from the Hotel Centrum Roorkee. Thanks for sharing your feedback. We are sorry that your experience did not match your expectations. This was an unusual example and we will do better in the future. We would love to make things right if you would give us another chance. Hope to see you soon at Hotel Centrum in the near future. Warm Regards Hotel Centrum
Terrible Stay
Bad room smelly bathroom uncomfortable bed couldn't sleep at night. Bed springs are poking
Room: Deluxe (3X)
Hotel Centrum has replied on Fri Nov 03 15:52:08 IST 2023
Mr. Ashutosh Gairola Greetings from the Hotel Centrum Roorkee. Thanks for sharing your feedback. We are sorry that your experience did not match your expectations. This was an unusual example and we will do better in the future. We would love to make things right if you would give us another chance. Hope to see you soon at Hotel Centrum in the near future. Warm Regards Hotel Centrum
Average Stay
The hotel room was average, bathroom was not up to the standards. It was not at all functional have lot of issue like shower, health faucet. Not working properly.
Room: Deluxe (3X)
Hotel Centrum has replied on Fri Nov 03 15:53:49 IST 2023
Dear, Pragati Gaur Greetings from the Hotel Centrum Roorkee. Thanks for sharing your feedback. We are sorry that your experience did not match your expectations. This was an unusual example and we will do better in the future. We would love to make things right if you would give us another chance. Hope to see you soon at Hotel Centrum in the near future. Warm Regards Hotel Centrum
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