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Review Of Hotel O Aura Palace Deluxe0123401234

Paharganj, Delhi | 1.2 km drive to R K Ashram Marg Metro Station

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    2.2
    Average

    39 Ratings, 27 Reviews

    excellent
    15%
    very good
    8%
    average
    13%
    poor
    8%
    bad
    56%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 1
    • 1
    • 1
    • 1
    • 1
    • 1
    • 1
    • 5
    • 5

    Rating Categories

    • Location2.4
    • Cleanliness2.5
    • Room2.8
    • Food1.9
    • Hospitality3.0
    • Value For Money2.7
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    We are using generative AI to show you summarised user review

    Review Summary

    Powered by Myra.AI

    Guests appreciate the courteous staff and the location, with some mentioning it's safe and easy to find. However, many reviews are disappointing, citing issues like dirty rooms and bathrooms, non-functional AC, and bad odors. Guests faced communication issues about bookings and extra charges, leading to frustrating experiences. Some found the property outdated, with inadequate room service and cleanliness.

    Sort by:

    Positive first
    1.0

    Terrible Stay

    noor.

    The worst hotel I have ever seen everything is very Bad even I got a non ac room but I booked a ac room the worst experience I ever had

    Travel Month: Apr 2025

    Room: Classic

    1.0

    Horrible stay

    pushkar c.family

    Room was in a very terrible condition and washroom was horrible very dirty ill not recommend anyone to stay there

    Travel Month: Jan 2025

    Room: Classic

    1.0

    Terrible Stay

    mahesh v.

    with spider jala, khatmal etc,. firstly hotel not given ac room as per booking and ask to he received booking from oyo and as per oyo - guest booking is non ac. in this communication with mmt and oyo and hotel staffs i have wasted my more than 1 hour time. shocking time at that, after confirmation by mmt to given extra cost to hotel, hotel staff dinay that now ac room is not available.......🤬. ok now when i agree to give me non ac because at that time no choice with customer. in side of situation is very horrible.... spider and khatmal inside the rooms and near bed. water sillan in vertical diwar and back side of bed. bathroom camod also check and sewage smel comes from them. water bucket and mag also very dirty (as per picture) so i have cancelled my bathing in same o aura places deluxe. i have taken another hotel for 19th night without mmt booking and freshup and bathing done in another hotel. i am very much disappointed of this hotel. please look into this and thougt seriously 😳 thanks and regards.

    Travel Month: Oct 2024

    Room: Classic

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    1.0

    Terrible Stay

    solo

    room is very bad smell.no ac . water also bad smell.bed and pillow bad smell.totaly not worth it.wash room very poor

    Travel Month: Aug 2024

    Room: Classic

    1.0

    Terrible Stay

    parthasarathy v.loyalty-icon

    It was a horrible stay ac did not work the bed was broken room was full dirty it was a jail please close this hotel

    Travel Month: Jul 2024

    Room: Classic

    1.0

    Location and hotel staff

    md a.family

    Location was very horrible, that was not hotel, am very disappointed this area and that kind of hotel.

    Travel Month: Mar 2023

    Room: Classic

    1.0

    Terrible Stay

    rohit k.

    Yes i got discount but they not give me good room bathroom condition very bad staff also irritable. No

    Travel Month: Mar 2023

    Room: Classic

    1.0

    Terrible Stay

    pramod.loyalty-icon

    3rd class hotel.

    Travel Month: Feb 2023 (4-Night Stay)

    Room: Classic

    3.0

    Average Stay

    hrishikesh.loyalty-iconfamily

    L reached the aforementioned hotel around 23:15 hrs on 2nd feb. L was told there is water problem and l must change the hotel by contacting makemytrip (as l booked using this app) the receptionists were busy in consumption of alcohol and chicken and wasted my one hour. Lt was really pathetic of the management to not intimate me about the existing problem in providing accomodation even when l called earlier to confirm the facilities.

    Travel Month: Feb 2023

    Room: Classic

    4.0

    Nice experience

    saiyed q.couple

    The people of the place were very much polite and cooperative. I will give 6 out of 5 for their behaviour.

    Travel Month: Nov 2022

    Room: Classic

    1.0

    Terrible Stay

    aaditya k.

    My stay was terrible because hotel take extra money when i reach at hotel. They took rs. 1200 more from me and give some excuse like that their room rate are higher then shows on app. This is very inappropriate you have to take some seriously action about this issue. Just because i have believe on mmt that they resolve this issue that's why i write this review for you that you help customers like me thanks.

    Travel Month: Oct 2022 (3-Night Stay)

    Room: Classic

    1.0

    Poor hotel

    karthikeyan d.solo

    I never even seen such a poor hotel

    Travel Month: Aug 2022

    Room: Classic

    Hotel O Aura Palace Deluxe has replied on Thu Nov 03 14:33:46 IST 2022

    Something like this should not have happened, karthikeyan devaraj! we are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, divya

    2.0

    Very bad experience

    munendra k.family

    Bed cover, blanket was not clean. Guestroom telephone was not available. TV wiring was open. Ac temperature adjust button was not working. My overall experience to this hotel was very bad.

    Travel Month: Apr 2022

    Room: Classic (2X)

    1.0

    No respect

    anant k.couple

    Very bad staff and will not give room on time and talk very badly so bad experience

    Travel Month: Feb 2020

    Room: Classic (2X)

    Hotel O Aura Palace Deluxe has replied on Sat Feb 22 10:13:27 IST 2020

    Hi Anant, we regret the unpleasant experience you had with us. We are continuously working for improvements and we assure that your next stay is awesome with us. Regards, Jamil!

    3.0

    Average Stay

    rajesh w.couple

    No free breakfast available in the hotel.

    Travel Month: Jan 2020

    Room: Classic (2X)

    Hotel O Aura Palace Deluxe has replied on Mon Feb 03 11:22:31 IST 2020

    Sorry for the hassle you faced, Rajesh! We've marked a note for the experience you had this time. Rest be assured, we'll strive to ensure a pleasant stay with us in the future. Regards, Rachit!

    5.0

    For couple

    krishan s.couple

    Very good for couple,

    Travel Month: Jan 2020

    Room: Classic (2X)

    Hotel O Aura Palace Deluxe has replied on Wed Jan 22 07:44:55 IST 2020

    Hey Krishan Sharma, it's always good to See our guest happy. Such feedback really helps us. Keep this love coming and we ensure that your next visit with us will be even more exciting than before. Have a wonderful day! Regards, Navneet

    4.0

    Average hotel

    shameer c.couple

    Total average, staff discipline average, reception average.

    Travel Month: Dec 2019

    Room: Classic (2X)

    Hotel O Aura Palace Deluxe has replied on Thu Dec 19 07:33:45 IST 2019

    Thank you for your appreciation, Shameer! We hope to give you a consistent service every time. Regards, Rahul

    1.0

    Worst ever!

    rahul s.group

    Room was not good, room service was not good, even we have to call 4-5 time to get water. Breakfast was not given as per management kitchen service is not available that time. Toilet, towel were not clean.

    Travel Month: Sep 2019

    Room: Classic (2X)

    Hotel O Aura Palace Deluxe has replied on Fri Sep 27 18:49:53 IST 2019

    Hi, Rahul! We're very sorry for the unpleasant experience you had with us and at the same time we would like to thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a pleasant one. Regards, Rachit

    1.0

    Horrible experience

    piyush k.couple

    In breakfast they have nothing. They did not give anything. I had to give a full day payment for early check-in it was said a part of the basic fee will be charged. After check-in, they said that payment is not confirmed from MMT and they just argue.

    Travel Month: Sep 2019

    Room: Classic (2X)

    Hotel O Aura Palace Deluxe has replied on Thu Sep 19 18:50:23 IST 2019

    Apologies for the inconvenience caused, Piyush! We are really disheartened to hear such kind of experience and can feel how one could feel after this issue. Rest assured, we ve shared this feedback to our team so that corrective action can be taken soon to serve better. Regards, Jamil

    1.0

    Should change some interior

    rashid z.couple

    Very old type of bed and all bed sheet towel room service system.

    Travel Month: Sep 2019

    Room: Classic (2X)

    Hotel O Aura Palace Deluxe has replied on Wed Sep 18 17:51:43 IST 2019

    Apologies for the inconvenience caused, Rashid! We are really disheartened to hear such kind of experience and can feel how one could feel after this issue. Rest assured, we ve shared this feedback to our team so that corrective action can be taken soon to serve better. Regards, Jamil

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