I want to share my recent experience with MakeMyTrip to warn others. I booked a hotel in Delhi through their website, and the pictures shown there looked really nice and clean. But when I reached the hotel, the reality was completely different.
The place was dirty and poorly maintained. There were holes in the couches, the beds were stained, and the whole room had a strong, unpleasant smell. I didn’t feel comfortable staying there, so I left my luggage for a short while and went out to look for another hotel. Once I found a better place, I returned to collect my bags and checked out immediately.
I reported this issue to MakeMyTrip several times. The first time I called, they asked for photos, which I sent from my iPhone. But then no one followed up. I had to call again, and they said they couldn't access the images from my phone, so I sent them again as a PDF. Still, nothing happened.
After my trip, I followed up again, and they said they were working on it and would get back to me in 24–48 hours. But later, I received a call saying they wouldn’t issue a refund because of the hotel’s response.
I’m very disappointed. This clearly shows that MakeMyTrip doesn’t check the real condition of the hotels they list. The pictures on their website are outdated and misleading. Imagine someone trusting those images only to end up in such a bad place. It was a frustrating experience, and I didn’t expect this kind of service from them.