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Aluva, Cochin | 15.9 km from city centre
78 Ratings, 35 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests appreciate the spacious and clean rooms, along with the helpful and polite staff. The property's location near the metro is a plus, making it convenient for travel. While some enjoyed the food, many voiced concerns over average food quality and limited restaurant services. A few highlighted issues with cleanliness and basic amenities, impacting their overall experience.
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We had a reasonably good stay.
coupleWe had a comfortable stay, however the hotel did not provide mineral water and kettle. Restaurant is not functional, room service is provided. Food is very average.
Room: Deluxe Room AC
Hotel Navarathna has replied on Tue Sep 16 14:55:42 IST 2025
Thank you for choosing to stay with us. We sincerely apologize for the inconvenience you experienced with our restaurant during your visit. We're happy to let you know that our restaurant is now fully operational, and we've taken steps to ensure a better dining experience for our guests. We hope to have the opportunity to welcome you back again soon to experience our improved services.
Good Stay
room ambience and service was good, value for the money. breakfast taste wise 👍🏻
Room: Standard Room AC
Hotel Navarathna has replied on Tue Sep 16 14:56:08 IST 2025
Thank you for staying with us! We're so glad you enjoyed your visit and we appreciate you taking the time to share your positive feedback. We hope to have the pleasure of welcoming you back again soon!
Poor Stay
Room floor and bathroom was not clean, the towel was yellowish, not well washed, contact numbers not displayed in the room. Poor phone response from restaurant, iron box not provided, informed that only 2 iron box for all the rooms. Overall bad experience, will never recommend for others.
Room: Standard Room AC
Hotel Navarathna
Thank you for sharing your feedback. I am sorry to hear that your experience with us was disappointing. I understand your frustration regarding the issues you encountered, including the cleanliness of your room and bathroom, the condition of the towels, and the lack of essential amenities like an iron box and contact numbers. Additionally, I apologize for the poor phone service you received from the restaurant. Your comments are invaluable as they help us identify areas for improvement. Please be assured that we are addressing these issues with our housekeeping and staff to ensure they are not repeated. I sincerely hope you will give us another opportunity to provide you with a much better experience in the future.
Terrible Stay
Basic amenities were not provided. Staff were complacent. Rooms were not clean and ac not functioning.
Room: Deluxe Room AC
Hotel Navarathna has replied on Tue Sep 16 15:06:36 IST 2025
Thank you for bringing these issues to our attention. We apologize that your recent stay with us was not up to our standards. We understand you experienced problems with the basic amenities, cleanliness of the rooms, and a non-functioning air conditioner, as well as finding our staff to be complacent. We have taken your feedback seriously and have addressed these issues with our team. We've conducted a thorough inspection of our rooms to ensure all amenities are in working order and that our cleaning protocols are being strictly followed. We're also providing additional training to our staff to ensure they are attentive and responsive to all guest needs. We are confident that these complaints have been resolved, and we would love to have the opportunity to provide you with a much better experience on your next visit.
Terrible property abnd experience
I left the hotel in 1 hour. It was in pathetic condion with coackroaches, mould and smell of pesticides
Room: Standard Room AC
Hotel Navarathna
I'm sorry you had such a terrible experience. Leaving a hotel within an hour because of cockroaches, mold, and a strong smell of pesticides is unacceptable. The hotel's response—"A sorry note to this and we are cleared the complaints please visit again"
Good
Very good customer service by reception team and waiter jince. For rooms i can give 3star only. Bedsheets are not clean and the disadvantage is i found that the cleaner is entering to my room without my permission and told that he opened for cleaning my room. It's not acceptable. Housekeeping person can clean the room if i am available in that room. I saw this matter when i was entering to room after my work.
Room: Standard Room AC
Hotel Navarathna has replied on Tue Sep 16 15:16:43 IST 2025
Dear Sir, Thank you for bringing these important matters to our attention. We are truly sorry for the issues you faced with the cleanliness of your bedsheets and, most importantly, for the unacceptable incident where a cleaner entered your room without your permission. This is a serious breach of our policy and we have taken immediate action to retrain our staff on proper guest privacy protocols. We are so pleased to hear that our reception team and Nithin provided you with excellent service. We will be sure to commend them for their outstanding work. We hope that you will allow us to restore your trust in our hotel. Best regards, The Hotel Navarathna Management
Had a very uncomfortable and pathetic experience,
coupleNot a good favorable place for couples, not clean, always cockroaches are there in rooms and bad smell as well
Room: Standard Room
Hotel Navarathna has replied on Tue Sep 16 15:27:26 IST 2025
We sincerely apologize for the unpleasant experience you had during your stay. We're very sorry that the room was not clean and that you were bothered by cockroaches and a bad smell. This is completely unacceptable, and we are addressing these serious hygiene issues with the hotel management immediately. Thank you for bringing this to our attention.
Good Stay
It's been a good experience as i'm regular traveller so it meets the expectations the way i approach for hotel like hygiene, cleaning and good service. Thanks & regards, akshaykumar rupnur.
Room: Standard Room
Hotel Navarathna has replied on Tue Sep 16 15:26:35 IST 2025
That's wonderful to hear! We're thrilled that we consistently meet your expectations for hygiene, cleanliness, and great service. Thank you for your continued trust and for being a loyal guest. We look forward to welcoming you back on your next trip.
Nice stay
soloClean room, quick room service, didn't face any issues. Ideal for business travel. Aluva metro is about 10 mins walk.
Room: Standard Room
Hotel Navarathna has replied on Tue Sep 16 15:25:51 IST 2025
Thanks for the great feedback! We're glad to hear you had a positive experience. It's fantastic to know you found the room clean, the service quick, and the location convenient for business travel with easy access to the Aluva metro. We look forward to welcoming you back on your next trip!
Good Stay
It is good to stay, food is very good and good service and supportive manner. Vehicle parking and security system is very good. Especially good taste is excellent.
Room: Standard Room
Hotel Navarathna
Thank you so much for your kind words! we're really glad you had a great experience. your support means a lot to us.
Good locarion and rooms
soloThe hotel is well located next to metro line. The room was clean and well appointed. Bathroom was also clean. Though they are charging for breakfast but it’s just one item and served in the room. Food quality needs vast improvement. I was served up-ma but could not eat it though it’s one of my favorite snacks. Yet to restart the restaurant. They have three bars - local, executive and roof top. They do serve food there. Good place for singles till the restaurant restarts.
Room: Deluxe Room
Terrible hotel
familyPoorly managed property! very poorly maintained, no basic amenities, there is no parking space, the staff are the most well-behaved ones either. They even told us the normal price for the hotel is almost half of what's shown on makemytrip. Not going back there for sure.
Room: Standard Room
Hotel Navarathna has replied on Tue Sep 16 15:17:50 IST 2025
We apologize for the frustrating experience you had during your recent stay. It's completely unacceptable that the property was poorly maintained, lacked basic amenities, and had unprofessional staff. We understand your disappointment, especially after being quoted a different price than what was listed on MakeMyTrip. We're looking into this matter immediately to address these serious issues with the hotel management and ensure this doesn't happen again. Thank you for bringing this to our attention.
Clean standard reliable friendly
The hotel is well maintained following all standards. The bed and premises are clean. Staff also very friendly
Room: Deluxe Room
Hotel Navarathna has replied on Mon May 02 12:21:48 IST 2022
Dear guest, thank you for taking out the time to write a review for us. We are happy to know that you enjoyed your stay with us. Your positive feedback keeps us motivated and helps in working in a much better way to serve all your needs. We look forward to welcoming you back in the near future.
Poor
coupleOver all these are not good in this hotel, either food location
Room: Standard Room
Hotel Navarathna has replied on Mon Mar 28 15:03:59 IST 2022
Dear guest, greetings! thank you for taking out the time to write a review for us. We apologize for the inconvenience during the stay. We assure you that we will improve, on that particular point where ever you felt we need betterment. Sincerely hope you will consider our reply in its purest manner, and not let it stop you from staying with us in the future.
Hotel like bus stop
soloHotel navrathna is very dirty hotel in kochi please don't rent any room in this hotel
Room: Standard Double Room
Hotel Navarathna has replied on Thu Mar 31 15:00:17 IST 2022
Dear guest, greetings! thank you for taking out the time to write a review for us. We apologize for the inconvenience during the stay. We assure you that we will improve, on that particular point where ever you felt we need betterment. Sincerely hope you will consider our reply in its purest manner, and not let it stop you from staying with us in the future.
A very good hotel to stay
Our stay was really comfortable. Reception was very polite and helpful. Room was very clean, spacious and beautiful.Loved the stay but remember maximum hotel in this area are non- vegetarian hotel and menu was disturbing to see.
Room: Standard Double Room
Hotel Navarathna has replied on Fri Dec 18 12:42:16 IST 2020
Dear sudhakar, greetings! thank you for taking out the time to write a review for us. We are so very happy to know that you enjoyed your stay with us. We treat our guest on top priority and try to make them feel at home. Your positive feedback keeps us motivated and helps in working better. However, we do realize that you were not completely satisfied with the non-vegetarian menu. We regret for the same. We assure to provide you with mouth-watering vegetarian dishes the next time you visit us. We look forward to welcome you back in the near future. Team navarathna
Worst experience
Approx 15 km far away from airport, address mentioned was wrong, no hand wash in hotel, hotel fan is so noisy, only and only bathroom is good. Its my 1st and last stay in this hotel. Never suggest to anyone.
Room: Standard Double Room
Hotel Navarathna has replied on Thu Jan 30 10:09:06 IST 2020
Dear beloved guest At first let us use the chance to thank you from the bottom of our heart, for your valuable time which you have invested on reviewing about our Hotel. It is only through feedback such as yours that we are able to maintain and indeed very necessary to improve upon the service that we provide to our valued guest. We are very disappointed to read of your experience during your stay with us. And an apology will regrettably not alter the outcome of your experience on this occasion. We do extend it with all sincerity and we assure you that we will improve, on those particular points were you felt we need betterment. We sincerely hope you will consider our reply with its purest manner, and not let it stop you from staying with us in future.
Average Stay
businessEven though I confirmed the booking over the phone the reception was telling that the booking was not confirmed. No water in room and terrible restaurant
Room: Standard Double Room
Hotel Navarathna has replied on Thu Jan 16 11:20:27 IST 2020
Dear beloved guest at first let us use the chance to thank you from the bottom of our heart, for your valuable time which you have invested on reviewing about our Hotel. It is only through feedback such as yours that we are able to maintain and indeed very necessary to improve upon the service that we provide to our valued guest. We are very disappointed to read of your experience during your stay with us. And an apology will regrettably not alter the outcome of your experience on this occasion. We do extend it with all sincerity and we assure you that we will improve, on those particular points were you felt we need betterment. We sincerely hope you will consider our reply with its purest manner, and not let it stop you from staying with us in future.
Good Stay
Stay was good on an average. Water quality is bad. Accessibility is a bit on the negative Side
Room: Standard Double Room
Hotel Navarathna has replied on Wed Jan 15 10:49:41 IST 2020
Dear beloved guest At first let us use the chance to thank you from the bottom of our heart, for your valuable time which you have invested on reviewing about our Hotel. It is only through feedback such as yours that we are able to maintain and indeed very necessary to improve upon the service that we provide to our valued guest. We are very disappointed to read of your experience during your stay with us. And an apology will regrettably not alter the outcome of your experience on this occasion. We do extend it with all sincerity and we assure you that we will improve, on those particular points were you felt we need betterment. We sincerely hope you will consider our reply with its purest manner, and not let it stop you from staying with us in future.
Don't try to book this Hotel
No any staff or service personnel are serious about the customer needs
Room: Standard Double Room
Hotel Navarathna has replied on Wed Jan 15 10:50:12 IST 2020
Dear beloved guest At first let us use the chance to thank you from the bottom of our heart, for your valuable time which you have invested on reviewing about our Hotel. It is only through feedback such as yours that we are able to maintain and indeed very necessary to improve upon the service that we provide to our valued guest. We are very disappointed to read of your experience during your stay with us. And an apology will regrettably not alter the outcome of your experience on this occasion. We do extend it with all sincerity and we assure you that we will improve, on those particular points were you felt we need betterment. We sincerely hope you will consider our reply with its purest manner, and not let it stop you from staying with us in future.
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