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Review Of Hotel Navarathna0123401234

Aluva, Cochin | 15.9 km from city centre

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.3
    Good

    78 Ratings, 35 Reviews

    excellent
    18%
    very good
    33%
    average
    22%
    poor
    10%
    bad
    17%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 1
    • 4
    • 3
    • 2
    • 4
    • 3
    • 3
    • 3
    • 3

    Rating Categories

    • Location4.0
    • Cleanliness4.0
    • Room3.3
    • Food2.7
    • Hospitality4.2
    • Value For Money3.3
    icon
    We are using generative AI to show you summarised user review

    Review Summary

    Powered by Myra.AI

    Guests appreciate the spacious and clean rooms, along with the helpful and polite staff. The property's location near the metro is a plus, making it convenient for travel. While some enjoyed the food, many voiced concerns over average food quality and limited restaurant services. A few highlighted issues with cleanliness and basic amenities, impacting their overall experience.

    Sort by:

    Positive first
    3.0

    We had a reasonably good stay.

    sivasankaran m.loyalty-iconcouple

    We had a comfortable stay, however the hotel did not provide mineral water and kettle. Restaurant is not functional, room service is provided. Food is very average.

    Travel Month: Dec 2024

    Room: Deluxe Room AC

    Hotel Navarathna has replied on Tue Sep 16 14:55:42 IST 2025

    Thank you for choosing to stay with us. We sincerely apologize for the inconvenience you experienced with our restaurant during your visit. We're happy to let you know that our restaurant is now fully operational, and we've taken steps to ensure a better dining experience for our guests. We hope to have the opportunity to welcome you back again soon to experience our improved services.

    4.0

    Good Stay

    raja.loyalty-icon

    room ambience and service was good, value for the money. breakfast taste wise 👍🏻

    Travel Month: Oct 2024

    Room: Standard Room AC

    Hotel Navarathna has replied on Tue Sep 16 14:56:08 IST 2025

    Thank you for staying with us! We're so glad you enjoyed your visit and we appreciate you taking the time to share your positive feedback. We hope to have the pleasure of welcoming you back again soon!

    2.0

    Poor Stay

    anees a.loyalty-icon

    Room floor and bathroom was not clean, the towel was yellowish, not well washed, contact numbers not displayed in the room. Poor phone response from restaurant, iron box not provided, informed that only 2 iron box for all the rooms. Overall bad experience, will never recommend for others.

    Travel Month: Oct 2024

    Room: Standard Room AC

    Hotel Navarathna

    Thank you for sharing your feedback. I am sorry to hear that your experience with us was disappointing. I understand your frustration regarding the issues you encountered, including the cleanliness of your room and bathroom, the condition of the towels, and the lack of essential amenities like an iron box and contact numbers. Additionally, I apologize for the poor phone service you received from the restaurant. Your comments are invaluable as they help us identify areas for improvement. Please be assured that we are addressing these issues with our housekeeping and staff to ensure they are not repeated. I sincerely hope you will give us another opportunity to provide you with a much better experience in the future.

    1.0

    Terrible Stay

    rajagopalan.business

    Basic amenities were not provided. Staff were complacent. Rooms were not clean and ac not functioning.

    Travel Month: Oct 2024

    Room: Deluxe Room AC

    Hotel Navarathna has replied on Tue Sep 16 15:06:36 IST 2025

    Thank you for bringing these issues to our attention. We apologize that your recent stay with us was not up to our standards. We understand you experienced problems with the basic amenities, cleanliness of the rooms, and a non-functioning air conditioner, as well as finding our staff to be complacent. We have taken your feedback seriously and have addressed these issues with our team. We've conducted a thorough inspection of our rooms to ensure all amenities are in working order and that our cleaning protocols are being strictly followed. We're also providing additional training to our staff to ensure they are attentive and responsive to all guest needs. We are confident that these complaints have been resolved, and we would love to have the opportunity to provide you with a much better experience on your next visit.

    1.0

    Terrible property abnd experience

    platini m.business

    I left the hotel in 1 hour. It was in pathetic condion with coackroaches, mould and smell of pesticides

    Travel Month: Oct 2024

    Room: Standard Room AC

    Hotel Navarathna

    I'm sorry you had such a terrible experience. Leaving a hotel within an hour because of cockroaches, mold, and a strong smell of pesticides is unacceptable. The hotel's response—"A sorry note to this and we are cleared the complaints please visit again"

    4.0

    Good

    kamal.business

    Very good customer service by reception team and waiter jince. For rooms i can give 3star only. Bedsheets are not clean and the disadvantage is i found that the cleaner is entering to my room without my permission and told that he opened for cleaning my room. It's not acceptable. Housekeeping person can clean the room if i am available in that room. I saw this matter when i was entering to room after my work.

    Travel Month: Aug 2024

    Room: Standard Room AC

    Hotel Navarathna has replied on Tue Sep 16 15:16:43 IST 2025

    Dear Sir, Thank you for bringing these important matters to our attention. We are truly sorry for the issues you faced with the cleanliness of your bedsheets and, most importantly, for the unacceptable incident where a cleaner entered your room without your permission. This is a serious breach of our policy and we have taken immediate action to retrain our staff on proper guest privacy protocols. We are so pleased to hear that our reception team and Nithin provided you with excellent service. We will be sure to commend them for their outstanding work. We hope that you will allow us to restore your trust in our hotel. Best regards, The Hotel Navarathna Management

    1.0

    Had a very uncomfortable and pathetic experience,

    syam l.loyalty-iconcouple

    Not a good favorable place for couples, not clean, always cockroaches are there in rooms and bad smell as well

    Travel Month: Jul 2024

    Room: Standard Room

    Hotel Navarathna has replied on Tue Sep 16 15:27:26 IST 2025

    We sincerely apologize for the unpleasant experience you had during your stay. We're very sorry that the room was not clean and that you were bothered by cockroaches and a bad smell. This is completely unacceptable, and we are addressing these serious hygiene issues with the hotel management immediately. Thank you for bringing this to our attention.

    4.0

    Good Stay

    akshay k.

    It's been a good experience as i'm regular traveller so it meets the expectations the way i approach for hotel like hygiene, cleaning and good service. Thanks & regards, akshaykumar rupnur.

    Travel Month: Jun 2024

    Room: Standard Room

    Hotel Navarathna has replied on Tue Sep 16 15:26:35 IST 2025

    That's wonderful to hear! We're thrilled that we consistently meet your expectations for hygiene, cleanliness, and great service. Thank you for your continued trust and for being a loyal guest. We look forward to welcoming you back on your next trip.

    5.0

    Nice stay

    ajitkumar h.loyalty-iconsolo

    Clean room, quick room service, didn't face any issues. Ideal for business travel. Aluva metro is about 10 mins walk.

    Travel Month: Apr 2024

    Room: Standard Room

    Hotel Navarathna has replied on Tue Sep 16 15:25:51 IST 2025

    Thanks for the great feedback! We're glad to hear you had a positive experience. It's fantastic to know you found the room clean, the service quick, and the location convenient for business travel with easy access to the Aluva metro. We look forward to welcoming you back on your next trip!

    4.0

    Good Stay

    ramu d.

    It is good to stay, food is very good and good service and supportive manner. Vehicle parking and security system is very good. Especially good taste is excellent.

    Travel Month: Aug 2023

    Room: Standard Room

    Hotel Navarathna

    Thank you so much for your kind words! we're really glad you had a great experience. your support means a lot to us.

    4.0

    Good locarion and rooms

    rajendran p.loyalty-iconsolo

    The hotel is well located next to metro line. The room was clean and well appointed. Bathroom was also clean. Though they are charging for breakfast but it’s just one item and served in the room. Food quality needs vast improvement. I was served up-ma but could not eat it though it’s one of my favorite snacks. Yet to restart the restaurant. They have three bars - local, executive and roof top. They do serve food there. Good place for singles till the restaurant restarts.

    Travel Month: Jan 2023

    Room: Deluxe Room

    1.0

    Terrible hotel

    chandran.loyalty-iconfamily

    Poorly managed property! very poorly maintained, no basic amenities, there is no parking space, the staff are the most well-behaved ones either. They even told us the normal price for the hotel is almost half of what's shown on makemytrip. Not going back there for sure.

    Travel Month: Nov 2022

    Room: Standard Room

    Hotel Navarathna has replied on Tue Sep 16 15:17:50 IST 2025

    We apologize for the frustrating experience you had during your recent stay. It's completely unacceptable that the property was poorly maintained, lacked basic amenities, and had unprofessional staff. We understand your disappointment, especially after being quoted a different price than what was listed on MakeMyTrip. We're looking into this matter immediately to address these serious issues with the hotel management and ensure this doesn't happen again. Thank you for bringing this to our attention.

    5.0

    Clean standard reliable friendly

    vishnu n.couple

    The hotel is well maintained following all standards. The bed and premises are clean. Staff also very friendly

    Travel Month: Apr 2022

    Room: Deluxe Room

    Hotel Navarathna has replied on Mon May 02 12:21:48 IST 2022

    Dear guest, thank you for taking out the time to write a review for us. We are happy to know that you enjoyed your stay with us. Your positive feedback keeps us motivated and helps in working in a much better way to serve all your needs. We look forward to welcoming you back in the near future.

    3.0

    Poor

    vijay m.loyalty-iconcouple

    Over all these are not good in this hotel, either food location

    Travel Month: Mar 2022

    Room: Standard Room

    • user photos

    Hotel Navarathna has replied on Mon Mar 28 15:03:59 IST 2022

    Dear guest, greetings! thank you for taking out the time to write a review for us. We apologize for the inconvenience during the stay. We assure you that we will improve, on that particular point where ever you felt we need betterment. Sincerely hope you will consider our reply in its purest manner, and not let it stop you from staying with us in the future.

    1.0

    Hotel like bus stop

    mehul k.loyalty-iconsolo

    Hotel navrathna is very dirty hotel in kochi please don't rent any room in this hotel

    Travel Month: Aug 2021

    Room: Standard Double Room

    Hotel Navarathna has replied on Thu Mar 31 15:00:17 IST 2022

    Dear guest, greetings! thank you for taking out the time to write a review for us. We apologize for the inconvenience during the stay. We assure you that we will improve, on that particular point where ever you felt we need betterment. Sincerely hope you will consider our reply in its purest manner, and not let it stop you from staying with us in the future.

    4.0

    A very good hotel to stay

    sudhakar p.couple

    Our stay was really comfortable. Reception was very polite and helpful. Room was very clean, spacious and beautiful.Loved the stay but remember maximum hotel in this area are non- vegetarian hotel and menu was disturbing to see.

    Travel Month: Mar 2020

    Room: Standard Double Room

    Hotel Navarathna has replied on Fri Dec 18 12:42:16 IST 2020

    Dear sudhakar, greetings! thank you for taking out the time to write a review for us. We are so very happy to know that you enjoyed your stay with us. We treat our guest on top priority and try to make them feel at home. Your positive feedback keeps us motivated and helps in working better. However, we do realize that you were not completely satisfied with the non-vegetarian menu. We regret for the same. We assure to provide you with mouth-watering vegetarian dishes the next time you visit us. We look forward to welcome you back in the near future. Team navarathna

    2.0

    Worst experience

    jay p.solo

    Approx 15 km far away from airport, address mentioned was wrong, no hand wash in hotel, hotel fan is so noisy, only and only bathroom is good. Its my 1st and last stay in this hotel. Never suggest to anyone.

    Travel Month: Jan 2020

    Room: Standard Double Room

    Hotel Navarathna has replied on Thu Jan 30 10:09:06 IST 2020

    Dear beloved guest At first let us use the chance to thank you from the bottom of our heart, for your valuable time which you have invested on reviewing about our Hotel. It is only through feedback such as yours that we are able to maintain and indeed very necessary to improve upon the service that we provide to our valued guest. We are very disappointed to read of your experience during your stay with us. And an apology will regrettably not alter the outcome of your experience on this occasion. We do extend it with all sincerity and we assure you that we will improve, on those particular points were you felt we need betterment. We sincerely hope you will consider our reply with its purest manner, and not let it stop you from staying with us in future.

    3.0

    Average Stay

    tibin t.loyalty-iconbusiness

    Even though I confirmed the booking over the phone the reception was telling that the booking was not confirmed. No water in room and terrible restaurant

    Travel Month: Jan 2020

    Room: Standard Double Room

    Hotel Navarathna has replied on Thu Jan 16 11:20:27 IST 2020

    Dear beloved guest at first let us use the chance to thank you from the bottom of our heart, for your valuable time which you have invested on reviewing about our Hotel. It is only through feedback such as yours that we are able to maintain and indeed very necessary to improve upon the service that we provide to our valued guest. We are very disappointed to read of your experience during your stay with us. And an apology will regrettably not alter the outcome of your experience on this occasion. We do extend it with all sincerity and we assure you that we will improve, on those particular points were you felt we need betterment. We sincerely hope you will consider our reply with its purest manner, and not let it stop you from staying with us in future.

    4.0

    Good Stay

    manoj t.group

    Stay was good on an average. Water quality is bad. Accessibility is a bit on the negative Side

    Travel Month: Jan 2020

    Room: Standard Double Room

    Hotel Navarathna has replied on Wed Jan 15 10:49:41 IST 2020

    Dear beloved guest At first let us use the chance to thank you from the bottom of our heart, for your valuable time which you have invested on reviewing about our Hotel. It is only through feedback such as yours that we are able to maintain and indeed very necessary to improve upon the service that we provide to our valued guest. We are very disappointed to read of your experience during your stay with us. And an apology will regrettably not alter the outcome of your experience on this occasion. We do extend it with all sincerity and we assure you that we will improve, on those particular points were you felt we need betterment. We sincerely hope you will consider our reply with its purest manner, and not let it stop you from staying with us in future.

    2.0

    Don't try to book this Hotel

    p k.couple

    No any staff or service personnel are serious about the customer needs

    Travel Month: Jan 2020

    Room: Standard Double Room

    Hotel Navarathna has replied on Wed Jan 15 10:50:12 IST 2020

    Dear beloved guest At first let us use the chance to thank you from the bottom of our heart, for your valuable time which you have invested on reviewing about our Hotel. It is only through feedback such as yours that we are able to maintain and indeed very necessary to improve upon the service that we provide to our valued guest. We are very disappointed to read of your experience during your stay with us. And an apology will regrettably not alter the outcome of your experience on this occasion. We do extend it with all sincerity and we assure you that we will improve, on those particular points were you felt we need betterment. We sincerely hope you will consider our reply with its purest manner, and not let it stop you from staying with us in future.

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