The property boasts a fantastic location near the bustling mall and chowrasta, making it easy to explore Darjeeling. Guests have praised the helpful and cooperative staff, quick room service, and availability of hot water. Some have had good experiences with cleanliness and maintenance, while others found room size decent for a budget stay. However, issues with outdated facilities, unclean rooms, and maintenance problems have been frequently highlighted. Additionally, some guests have mentioned the lack of food availability and basic utilities.