The property has received numerous negative reviews highlighting poor cleanliness, with dirty rooms and unkempt washrooms being recurrent issues. Guests report inadequate basic amenities like hot water and missing dental kits. The staff has been described as rude and unhelpful, with service complaints including delays in breakfast and room requests. Although some appreciated the location near the metro, many felt that the overall experience fell short of their expectations, with miscommunication during check-in also noted.