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Review Of Hotel Heaven Holiday

Kandal, Ooty | 980 m drive to Ooty Lake

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • family
    2.7
    Average

    85 Ratings

    excellent
    9%
    very good
    22%
    average
    24%
    poor
    21%
    bad
    24%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 1
    • 1
    • 4
    • 1
    • 1
    • 2
    • 2
    • 3
    • 5

    Rating Categories

    • Location3.6
    • Cleanliness3.0
    • Room3.2
    • Value For Money3.0
    • Food2.9
    • Facilities3.0
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    We are using generative AI to show you summarised user review

    Reviews Summary

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    The property boasts a great location near Ooty lake, providing a peaceful environment for families and friends. Guests appreciate the spacious and new cottages, along with friendly staff. However, many reviews highlight significant cleanliness issues, poor room service, and inadequate amenities, making the stay less enjoyable for some. The restaurant could improve food quality and service as well.

    1.0

    Very bad

    rajeev n.family

    Rooms are not clean. Bathroom flush not working. When you come to sleep bed sheet are very dirty and not hygienic. Please don't stay in this hotel.

    Travel Month: Apr 2023

    Room: ONE BED ROOM

    4.0

    Good

    pushparaj m.family

    Good for family, friends and students stay.

    Travel Month: Oct 2022

    Room: TWO BED ROOM

    1.0

    Terrible Stay

    ajaykumar m.

    Never. Worst experience ever such a tiny un cleaned remote place room i have paid 5. 5k. Very bad experience. Not recommend to anyone. Very very bad experience. Never go to that place that too on long weekend never go. They will loot money like anything

    Travel Month: Aug 2022

    Room: ONE BED ROOM

    1.0

    Pathetic

    t s.couple

    Was forced to book this hotel/resort as there were no options. This room is worth 1k and i ended up paying almost 6k per night. Would not recommend this room to even my enemy.

    Travel Month: Aug 2022

    Room: ONE BED ROOM

    2.0

    Poor Stay

    rakesh.family

    Very poor not comfortable not house keeping cleaning not satisfactory not room. Sevice over all waste of money

    Travel Month: Aug 2022

    Room: ONE BED ROOM

    3.0

    Not worth for money

    chittala s.family

    Expensive. Only bare minimum things presented. Not worth for money

    Travel Month: May 2022

    Room: ONE BED ROOM

    5.0

    Room

    kovai m.family

    The hotel rooms are new and very big room. Very peaceful area and location

    Travel Month: Feb 2020

    Room: ONE BED ROOM COTTAGES

    4.0

    Location is good for family

    suddha s.loyalty-iconfamily

    Location and restaurants facility is good.

    Travel Month: Dec 2019

    Room: ONE BED ROOM COTTAGES

    1.0

    Stay at heavens Holiday Resort

    soumya r.loyalty-icongroup

    The stay was not upto the mark. They don't have a dedicated room service and there are a lot of individual properties Around which won't make your stay peaceful. Not at all value for money. Please give it a thought before booking here.

    Travel Month: Dec 2019

    Room: ONE BED ROOM COTTAGES

    4.0

    Good

    bhushan l.couple

    Nice.

    Travel Month: Nov 2019 (4-Night Stay)

    Room: ONE BED ROOM COTTAGES

    1.0

    Terrible

    sreejith s.family

    Terrible experience. They are providing only room. Room also waste. Bedsheet, pillow, too dirty. There is towel, soap, nothing. TV is not working, my total stay was completely waste. Please don't go that side if you are planning good time.

    Travel Month: Nov 2019

    Room: ONE BED ROOM COTTAGES

    1.0

    Not so good

    arttatrana p.couple

    10 km from Boat house Ooty and market.

    Travel Month: May 2019

    Room: ONE BED ROOM COTTAGES

    2.0

    Nice for bachelors, not so good for family

    prashant s.loyalty-iconfamily

    Rooms are spacious, location is good, but bed sheets not clean, tv was not working, service was slow, restaurant food not that good.

    Travel Month: Apr 2019

    Room: ONE BED ROOM COTTAGES

    1.0

    Beware of this hotel

    shikha r.

    Only location is good. Every other thing is terribly bad. Beware of this hotel. No room service. TV not working. No toiletries. No towel. No extra blanket if required.
    I have traveled 9 hill stations all over India but this is my worst experience. Room was not clean and dustbin was fool of stuff. After repeated request they send the person to clean the room after 5 hours of my check in. Toiletries and towels not provided till my check out. I check out one day earlier on second day as it was almost impossible to stay in this conditions with my family. No room service even for water supply. TV was not working during my entire stay. For every request they have single reply, sorry sir. I don no how MakeMyTrip or OYO like company sponsoring this hotel. There was a restaurant there but that was also in sleeping mode.

    Travel Month: Oct 2018 (3-Night Stay)

    Room: ONE BED ROOM COTTAGES

    4.0

    Good Stay

    krishna n.

    Worst experience, not recommend for anyone. Nothing worth. They are not cleaning and they didn't changes bed sheets. Really a pathetic situations we had.

    Travel Month: Sep 2018

    Room: ONE BED ROOM COTTAGES

    2.0

    Poor Stay

    anand b.

    Bad service, lack of cleanliness, parking is fine. Needs vast improvement.

    Travel Month: Sep 2018

    Room: ONE BED ROOM COTTAGES

    5.0

    Excellent Stay

    sumit k.

    Room was so good and well maintain.

    Travel Month: Jul 2016

    Room: One Bed Room Cottage

    4.0

    Good Stay

    phani c.

    Very good response and impeccable customer service!

    Travel Month: Aug 2011

    Room: Standard Cottage

    5.0

    Excellent Stay

    ramesh.

    Excellent Place to be with Family. Service is good. More importantly good ambiance and food is good. Easily approachable and hotel staff are polite and knowledgeable.

    Travel Month: Oct 2011

    Room: Single Bed Cottage

    4.0

    Good Stay

    sudharma t.

    The resort is near to Ooty Boat house (Ooty lake), the location and surroundings are nice and calm. The resort is on a downhill slope with a beautiful partial view of the town. We booked a Single bed cottage which had a living/dining room, kitchen area and 1 bedroom with attached bath (geyser). The accommodation will be perfect for 2 people. The food available in the resort is of average quality and will need to be improved. Overall, we had a good time and will stay there during our next visit to Ooty.

    Travel Month: Feb 2012

    Room: Single Bed Cottage

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