Ponmari Residency boasts a prime location close to the Botanical Garden and local markets, making it easy for guests to explore Ooty. Many guests appreciated the cleanliness and decent size of the rooms, along with 24-hour hot water. The restaurant serves a popular buffet breakfast, although food quality varies. Guests highlighted the helpful travel desk and prompt room service as strong points, despite some inconsistent service experiences. Overall, the property is seen as a value for money option in a convenient area.