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Review Of Hotel Granville0123401234

Borivali West, Mumbai | 2.8 km drive to Borivali Gate, Sanjay Ghandhi National Park

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.2
    Good

    523 Ratings, 272 Reviews

    excellent
    22%
    very good
    26%
    average
    26%
    poor
    14%
    bad
    12%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 4
    • 3
    • 5
    • 3
    • 3
    • 4
    • 4
    • 3
    • 1

    Rating Categories

    • Location4.0
    • Cleanliness3.5
    • Room3.5
    • Food3.1
    • Hospitality3.5
    • Value For Money3.2
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    We are using generative AI to show you summarised user review

    Reviews Summary

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    The property is in a prime location, making it convenient for travelers. Overall, guests appreciate the food quality and friendly staff. However, many reviews highlight the need for significant updates and maintenance, with issues including unclean rooms, outdated amenities, and slow service. While some enjoyed their stay, several found it not worth the cost given the condition of the rooms and facilities.

    Sort by:

    Positive first
    1.0

    Terrible Stay

    kaushal m.couple

    Pathetic hotel, no cleanliness. Not as shown in a pictures. Pathetic rooms. It looked like a shady hotel. Very very bad.

    Travel Month: Oct 2025

    Room: Deluxe Room

    3.0

    Need Improvement

    prakash c.couple

    Place is good but room needs to be updated. It was way old. Including door bell, door, chair and washroom. Moreover last day we gave order for food and no body came to serve it. We complain the same at reception.

    Travel Month: Aug 2025

    Room: Executive Room

    4.0

    Stay at Granville

    sunil a.business

    Stay is comfortable. Property is centrally located. But it is very old property. Maintenance and cleanliness need to be improved. It is not too much value for m Stay is comfortable. Property is centrally located. But it is very old property. Maintenance and cleanliness need to be improved. It is not too much value for money

    Travel Month: Aug 2025

    Room: Executive Room

    2.0

    management needs to review room wise and insepct

    govind.family

    room was smelling- blanket was full of cigreete smell bathroom door was very dirty as if never cleaned- even public toilets are now better in India fan was only working at 1 position no refrigerator in room 1 side balcony door never opened lights were dim and not well lit up asked for replenishing bottle water- reception says- only done once a day asked for green tea sachet- said chargeable

    Travel Month: Aug 2025

    Room: Executive Room

    5.0

    Excellent

    kapiraj y.solo

    Everything Is Superb 🥰 Cleanness and everything was on top notch . Go and visit without any hesitation .....Supportive staff

    Travel Month: Aug 2025

    Room: Executive Room

    • user photos
    • user photos
    • user photos
    5.0

    nice time good food good

    ajay j.business

    Hotel is good. Food is good, extremely hotel nice time

    Travel Month: Jun 2025

    Room: Executive Room

    2.0

    Poor Stay

    alpesh r.

    Hotel building is very old I think and they have not maintained it well. I have changed two rooms because in one room ac was not working. In amenities they have listed mini fridge but in room fridge was not available. On top of that Telephone also not working properly. Food was good. But overall it was a bad experience. They need to maintain their hotel as per their charges of rooms.

    Travel Month: Jul 2025

    Room: Executive Room

    3.0

    It was average stay at hotel on 7/7/25 not wish to write some impressive

    vasant.couple

    Need improvement in swichboards, cable services and staff behavior. Also land line services too bad I have talked with the receptionist but no use It seems they also helpless in this regard I staying there from Dec 2018 onwards But, it's unfortunate to mentioned that every visit I feel average services and well avarage stay. One thing I should mentioned here is "Masala Chai" services by restaurant is excellent .

    Travel Month: Jul 2025

    Room: Executive Room

    1.0

    Terrible experience

    lekhna s.couple

    horrible staff attitude, room was totally unclean and had a packet of tobacco from a previous guest which was left uncleaned.

    Travel Month: Jun 2025

    Room: Luxury Executive Room

    3.0

    good

    vinit s.group

    it is good. some cigarette smells in the room. very small room to compare the price. Breakfast is good.

    Travel Month: Jun 2025

    Room: Deluxe Room

    3.0

    average hotel

    abhijeet j.business

    An average hotel, food not so good., ambience is also ok .... go for it only if u r going to stay for a day or so

    Travel Month: Jun 2025

    Room: Executive Room

    3.0

    uppgrade some facility

    bajrang l.family

    bathroom fitting are not in good condition and Reception talking style not good over all good so we have to support

    Travel Month: Jun 2025

    Room: Luxury Executive Room

    2.0

    Poor Stay

    bharat c.family with 2 kids

    This property room is very small and room is not cleaned

    Travel Month: May 2025

    Room: Deluxe Room

    4.0

    food

    hardik s.business

    food is costly without application of mind. food service is slow and not effective. overall experience is good.

    Travel Month: May 2025 (3-Night Stay)

    Room: Executive Room

    1.0

    Terrible Stay

    francis p.couple

    I recently stayed at this hotel and was extremely disappointed with the level of customer service. Despite repeated requests, the staff was unresponsive and seemed uninterested in assisting guests. There was no proper communication, no follow-up, and basic hospitality standards were clearly lacking. When you stay at a hotel, you expect at least courteous service and attention to your concerns – unfortunately, that was not the case here. I would not recommend this place to anyone looking for a comfortable and well-managed stay. Management really needs to re-evaluate their training and service standards.

    Travel Month: Apr 2025

    Room: Luxury Executive Room

    1.0

    Pictures one sees on the net are misleading

    sameer d.family

    Absolute third rate hotel. Leaky washrooms, shabby rooms and unfriendly staff. Very overpriced for the sloppy infrastructure

    Travel Month: Apr 2025

    Room: Deluxe Room

    3.0

    Average Stay

    vasant.couple

    amenities needs lots of improvement,since I'm staying from 2018 December. it is clearly indicated that's owener of property not serious about amenities may busy schedule bookings getting sufficient bookings may result in negligence. staff behaviour also needs improvement

    Travel Month: Mar 2025

    Room: Executive Room

    1.0

    Terrible Stay

    vedu p.business

    no mini fridge, no working TV , AC was pathetic, staff behaviour seemed full filled with attitude. room conditions are not par with the tarriff! they are charging double of what so less they offer 😔

    Travel Month: Feb 2025

    Room: Deluxe Room

    • user photos
    5.0

    Excellent Stay

    shivansh k.

    It was amazing stay the staffs were very responsive and the amenities provided by hotel was also up to the mark i enjoyed my stay there and breakfast was also nice overall it was pleasant stay

    Travel Month: Feb 2025

    Room: Luxury Executive Room

    3.0

    Average Stay

    mahesh d.

    Room service staff is good hotel and room cleaning is very good and fresh most important hotel area is very silent and professional area

    Travel Month: Jan 2025

    Room: Deluxe Room

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