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You are booking hotel for more than 30 days

Review Of HOTEL GATEWAY SHILLONG0123401234

Keating Road, Shillong | 2 minutes walk to Shillong Bus Station

    User Rating & Reviews

    • everyone
    • family
    • couple
    • business
    • solo
    • group
    3.6
    Very Good

    332 Ratings

    excellent
    27%
    very good
    33%
    average
    18%
    poor
    12%
    bad
    10%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 3
    • 5
    • 3
    • 4
    • 3
    • 3
    • 3
    • 2
    • 2

    Rating Categories

    • Location4.3
    • Cleanliness3.6
    • Room3.7
    • Food3.5
    • Hospitality3.8
    • Value For Money3.3
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    Reviews Summary

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    The property enjoys a prime location near Police Bazar, making shopping and dining very accessible. Guests appreciate the helpful and polite staff, as well as tasty food options. However, noise from the busy area can be disruptive, and several reviews point out inconsistencies in room cleanliness and maintenance, particularly concerning aging facilities. While many note decent experiences, improvements in service reliability and food quality have been highlighted as necessary areas.

    5.0

    Excellent Stay

    jayanta d.loyalty-iconfamily

    Fully satisfied booking through make my trip, and location is nice, food is very good quality also the stuff behaviour is very good. Thanks for everyone.

    Travel Month: Dec 2024

    Room: Executive Suite Room

    5.0

    Super stay

    bibhudutta j.family

    It is located in prime location rooms were good service was good very near to market walkable distance.

    Travel Month: Oct 2024

    Room: Executive Room

    3.0

    Average Stay

    abhijit p.loyalty-icon

    Too noisy, very difficult to sleep at night due to outside constant noise

    Travel Month: Sep 2024

    Room: Executive Room

    4.0

    Hotel gateway at shillong, police bazar is a great hotel to stay

    debajyoti k.business

    The stay at hotel gateway was really good and i loved the stay. Hotel is in the heart of police bazar, shillong and very easy to locate.

    Travel Month: Jul 2024

    Room: Executive Room

    3.0

    Average

    saket g.loyalty-iconfamily

    Average service. room rates are more. Rooms are not so good. Didn’t loke the fooding too

    Travel Month: Jun 2024

    Room: Executive Room

    3.0

    Average

    shiladitya s.solo

    Location was good but folding and hospitality was really bad. I will never prefer to stay again. Hope my review will be taken seriously

    Travel Month: Apr 2024

    Room: Luxury Room

    3.0

    Average Stay

    jangminlal h.loyalty-icon

    Room is not fresh, electric connection is not working, tv are outdated, staff are good.

    Travel Month: Mar 2024

    Room: Executive Room

    2.0

    Poor Stay

    vishawajeet k.business

    First there was not tv channels available, even i asked for the recharge they told it will be done shortly after an hour follow up they said directly this will not possible today. Second thing is brekfast is cheap grade and not provided in restaurant it is given in the room only puri sabji.

    Travel Month: Feb 2024

    Room: Executive Room

    2.0

    Poor Stay

    sikandar p.business

    Very poor management and third class hotel as per rate. Complementary breakfast and seating arrangement/buffe is very poor. Hotel is looting customer day light through third agency. Very bad experience.

    Travel Month: Jan 2024

    Room: Executive Suite Room

    1.0

    Cockroach in breakfast - poor hospitality

    jitender g.family

    Bad food quality. Cockroach served in the morning breakfast. When we approached the hotel staff, their response was even worse - "kabhi kabhi ho jaata hai aisa. With that much casual attitude of the people running the hotel, why and how could anybody trust them. Very awful hospitality. Would never recommend anyone to book this hotel.

    Travel Month: Jan 2024

    Room: Executive Room

    5.0

    Helpful l staff, and very plea-sent experience. Safe for family stay.

    sudhir t.family

    Very nice staff, we reached at 2 am in night and still staff helped with checkin, it was too cold and they gave room heater. Overall a pleasant experience.

    Travel Month: Dec 2023

    Room: Executive Room

    • user photos
    • user photos
    • user photos
    5.0

    Excellent Stay

    lokesh a.couple

    The property was awesome with grit services n food. Staff of hotel is very much helpful. Hotel was clean and great ambience

    Travel Month: Dec 2023

    Room: Executive Room

    4.0

    Good stay and good food. Some improvements in the room needed

    keshav b.family

    The hotel lobby and common areas were really good. However, the rooms could do with some improvement as the windows were a bit dirty and the mini-fridge door was quite rusty. The food was really good though and they were kind enough to do room service late at night.

    Travel Month: Dec 2023

    Room: Executive Room

    5.0

    Excellent Stay

    aditya d.couple

    Good facilities with nice behaviour of staff. Enjoyed the complementary breakfast during my three days stay.

    Travel Month: Dec 2023 (3-Night Stay)

    Room: Executive Room

    5.0

    Excellent Stay

    soumyabrata.

    The stay is comfortable and the staff are very helpful. We had a wonderful stay

    Travel Month: Nov 2023

    Room: Luxury Room

    2.0

    Poor Stay

    yuwaraj.family

    Room looks old, especially bathrooms. They need renovation. No lift and they've damaged our luggage while carrying to our room via stairs. Food is pretty average.

    Travel Month: Nov 2023

    Room: Executive Room

    4.0

    Hotel gateway

    pranjal h.loyalty-iconbusiness

    Property centrally located in k eating road, which is a one way road towards police bazaar. Old property, but well maintained. Breakfast options were limited. Overall good stay.

    Travel Month: Jul 2023

    Room: Executive Room

    5.0

    Good

    dinesh k.loyalty-iconfamily

    Great hotel with comfortable stay great location but breakfast little week due to staff, i think they may improve

    Travel Month: Jun 2023

    Room: Executive Room

    4.0

    Location and service

    diganta l.family

    Location wise is the good hotel. Very near to police bazar. Staff and manager very positive attitude. Recomended.

    Travel Month: May 2023

    Room: Executive Room

    • user photos
    • user photos
    • user photos
    3.0

    Reasonable stay

    sephi i.couple

    Location is great. Rooms are good. Heater was not working. Breakfast was good.

    Travel Month: Mar 2023

    Room: Executive Room

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