I recently stayed at this hotel and had a terrible experience. From the moment i walked in, there was a strong, unpleasant odor that permeated the entire lobby and hallway. It was clear that cleanliness was not a priority here, as the carpets were stained and dirty, and the air smelled musty and stale. The room itself was no better. The bedding looked worn out, and there were visible stains on the sheets. The bathroom was in poor condition, with mold in the shower and a constant unpleasant smell that made it uncomfortable to use. The overall maintenance of the hotel seemed neglected, and the atmosphere was far from welcoming. Additionally, the customer service was lacking. The staff seemed indifferent and unresponsive to the concerns raised. Despite informing them of the issues, nothing was done to improve the situation. I do not recommend staying here, as the overall experience was far from satisfactory.
Hotel Elite Continental, Near International Airport Andheri East has replied on Fri Sep 27 16:08:20 IST 2024
Dear Guest,
Greetings from Hotel Elite Continental!
We’re very sorry your stay didn’t meet expectations. We’ll address the issues you mentioned with team. Thank you for your feedback, and we hope to improve your experience in the future.
Warm regards,
Team Hotel Elite Continental