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Review Of HOTEL EDEN by Kasheka Hotels & Residency

Thalayathimund, Ooty | 1.4 km drive to Government Rose Garden

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.3
    Good

    56 Ratings, 25 Reviews

    excellent
    16%
    very good
    38%
    average
    20%
    poor
    11%
    bad
    16%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 2
    • 4
    • 5
    • 3
    • 4
    • 4
    • 1
    • 3
    • 3

    Rating Categories

    • Location3.6
    • Cleanliness3.3
    • Room4.7
    • Value For Money3.4
    • Child Friendliness3.0
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    We are using generative AI to show you summarised user review

    Reviews Summary

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    This property is appreciated for its friendly staff and comfortable rooms with nice mountain views, making it suitable for couples and families. Many guests mention the tasty food and convenient 24/7 hot water. While the location is ideal and rooms are generally clean, some noted the need for better ventilation and upgraded facilities. A decent stay overall, but with areas needing improvement.

    Sort by:

    Positive first
    4.0

    good hotel stay at ooty

    sabari r.couple

    good budget place couples nice mountain view . nice room . view of the hotel super

    Travel Month: Jul 2025

    Room: Deluxe

    • user photos
    • user photos
    • user photos
    2.0

    Poor Stay

    abhishek m.

    Rooms were not clean, conjusted and drinking water was not available

    Travel Month: Jun 2025

    Room: Standard

    4.0

    Good Stay

    ajay k.family with 3 kids

    The hotel staff was incredibly friendly and efficient. The room amenities were well-appointed, and the rooms were very comfortable. The sleep quality was excellent, and the mattresses felt like sleeping at home. The restaurant's food was tasty and freshly made.

    Travel Month: May 2025

    Room: Standard

    4.0

    Good Stay

    rahul k.

    Room was neet and clean but there was no proper ventilation. Staffs and attendants were quite helpful and cooperative.

    Travel Month: Mar 2025

    Room: Standard

    3.0

    Hotel Maintenance and Staff support provided

    prabhanjan k.loyalty-iconsolo

    The overall Experience is Good but the hotel needs to be upgraded. Amenities provided in the app were not fullfilled

    Travel Month: Mar 2025

    Room: Standard

    3.0

    Average sta

    irfan a.family with 2 kids

    Average stay, Morning receptionist is not Quite helpful person, No room service boy available,night receptionist is good person ,

    Travel Month: Oct 2024 (3-Night Stay)

    Room: Deluxe

    4.0

    Good Stay

    ganesh r.

    Rooms were clean, hot water available but no toiletries were given.

    Travel Month: Oct 2024

    Room: Standard

    4.0

    Good Stay

    akula s.

    Stay is nice

    Travel Month: Oct 2024

    Room: Standard

    2.0

    Very bad experience

    anupama d.family

    First of all the bedsheet was not changed, after complaint they changed. washroom is very small, dirty and unhygienic. Not satisfied.

    Travel Month: Jun 2024

    Room: Standard

    HOTEL EDEN by Kasheka Hotels & Residency has replied on Thu Jul 04 13:39:52 IST 2024

    thank you

    4.0

    Good Stay

    himanshu m.

    Booked delux rooms. Good stay. Rooms are spacious. Hotel staff is very very excellent in behaviour. Just one suggestion, blanet of single bed can be replace by a better one blanket.

    Travel Month: Jun 2024

    Room: Deluxe

    HOTEL EDEN by Kasheka Hotels & Residency has replied on Thu Jul 04 13:40:48 IST 2024

    thanks for your suggestion we will do it sir

    4.0

    Good Stay

    ezhil e.

    The location of the hotel was really good. The room was neat and clean and the staff was polite. Overall experience in the hotel was good.

    Travel Month: Jun 2024

    Room: Standard

    HOTEL EDEN by Kasheka Hotels & Residency has replied on Thu Jul 04 13:39:24 IST 2024

    thank you

    3.0

    Average Stay

    parashuram k.family

    Property is within the city, good restaurants near by, hot-water was available 24/7. Overall it's a decent place to stay. Hotel doors need little bit maintenance but otherwise we are happy

    Travel Month: May 2024

    Room: Standard

    HOTEL EDEN by Kasheka Hotels & Residency has replied on Thu Jul 04 13:41:45 IST 2024

    thanks sir

    5.0

    Excellent Stay

    selvakumar k.family

    Cleaning was good, especially for family stay. They give additional bed for child, good human being like family member, its a fulfilled experience

    Travel Month: Apr 2024

    Room: Standard

    HOTEL EDEN by Kasheka Hotels & Residency has replied on Thu Jul 04 13:39:01 IST 2024

    thank you so much

    5.0

    Excellent Stay

    soumitra c.loyalty-iconfamily

    The hotel is very decent and the staff's behaviour is extremely good. I would have given 6 stars if there was a possibility. I'll definitely book this place if i come back to ooty again. All amenities mentioned are provided

    Travel Month: Mar 2024

    Room: Deluxe

    • user photos
    • user photos
    • user photos

    HOTEL EDEN by Kasheka Hotels & Residency has replied on Sun Mar 31 08:32:09 IST 2024

    thank you so much sir

    1.0

    Bad experience with this hotel

    pandge m.family

    Rooms were small no heater, water heater was not working, no proper communication. Not refunded money

    Travel Month: Dec 2023 (3-Night Stay)

    Room: Standard

    HOTEL EDEN by Kasheka Hotels & Residency has replied on Sun Feb 11 18:43:24 IST 2024

    Its not true heater having he booked for 2 days but he came next day only how we will refund

    5.0

    Excellent Stay

    sundar s.

    The room was very neat and clean with all facilities , we felt so good and secure thanks for a best experience

    Travel Month: Nov 2023

    Room: Standard

    • user photos

    HOTEL EDEN by Kasheka Hotels & Residency has replied on Wed Dec 20 08:22:36 IST 2023

    Thanks sir

    5.0

    Excellent Stay

    shabuddin p.

    Rooms are goods and clean, and the staff are very nice.

    Travel Month: Aug 2023

    Room: Deluxe

    HOTEL EDEN by Kasheka Hotels & Residency has replied on Fri Aug 25 08:24:51 IST 2023

    Thank you sir

    4.0

    Good Stay

    mohammed.

    Nice hotel clean room

    Travel Month: Jun 2023 (3-Night Stay)

    Room: Standard

    HOTEL EDEN by Kasheka Hotels & Residency has replied on Wed Jun 21 20:35:26 IST 2023

    Thank you sir

    4.0

    Nice

    sakthi v.family

    Good to stay ooty and services provided best in this hotal. Polite services and guide the ooty well. If plan to stay 2 days

    Travel Month: Jun 2023

    Room: Deluxe

    HOTEL EDEN by Kasheka Hotels & Residency has replied on Wed Jun 21 20:34:47 IST 2023

    Thank you sir

    1.0

    Poorly maintained property

    priyesh m.loyalty-iconfamily

    Property was not worth the tariff paid. Management could not arrange for drinking water for my family. Feel like we have paid too much for such a property.

    Travel Month: Apr 2023

    Room: Deluxe

    HOTEL EDEN by Kasheka Hotels & Residency has replied on Sat Jun 10 19:07:21 IST 2023

    This is season time rates will be high now you see the rates very low cost at ooty

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