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Sector 17, Chandigarh | 7 minutes walk to Sector 17 Market
2595 Ratings
Last 10 Customer Ratings (Latest First)
Review Summary
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Based on guest reviews for this property, the highlights include a prime location near Sector 17 market, which is great for shopping and dining. Most guests appreciate the spaciousness of the rooms and the friendly, helpful staff. However, several reviews mention cleanliness issues and maintenance problems, particularly in bathrooms. The dining experiences vary, with some guests enjoying the rooftop restaurant's ambiance, while others find the food overpriced or of average quality. The property shows potential but needs attention in upkeep.
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Excellent Stay
· Excellent Value for Money: You get a lot more than what you pay for. · Perfect Central Location: Ideally situated to explore the city on foot. The Rose Garden, shops, restaurants, and cafes are all just a short walk away. · Exceptionally Friendly and Helpful Staff: The team is very welcoming and always ready to assist with any request. · Amazing Rooftop Terrace: The rooftop restaurant is a gem, with live music on weekend evenings – a perfect way to end the day.
Room: Honeymoon Suite with Bathtub
Good Stay
it was a great stay, the service ,the food and the staff was super friendly and rooms were very comfortable
Room: Super Deluxe Room
Excellent Stay
From the point of check in to check out , the staff has been friendly , and during my short stay of 2 days , many of the staff started recognising and getting familiar.. be it extra food at breakfast or quick solution to any demands plus the rooftop restaurant has been the candy of the trip , tasty food with lively environment and live music gigs made the night after a long work day
Room: Super Deluxe Room
Good Stay
It is a good hotel for family. Prime location.Nice staff and rooftop restaurant.Room 427 wash room bath tub of no use .
Room: Super Deluxe Room
Average Stay
The property is rather run down now. The plumbing seems to be crumbling. The service is on the whole good. The restaurant City Cabana gives great food. The other restaurant Flavours, where breakfast is served is dirty, and the buffet had cockroaches. The tea coffee and water is replenished only when asked. The only advantage is location. It is very close to the city centre. This was once a rather premium experience, hopefully they will renovate the property soon.
Room: Super Deluxe Room
Excellent Stay
Locationnof Hotel is very good. But Parking is not separate for hotel , we had to face difficulty in parking vehihle every time after we used to come back after outing. Breakfast was fairly good
Room: Super Deluxe Room
HOTEL CITY HEART PREMIUM has replied on Sat Oct 11 19:06:21 IST 2025
Dear Mr. Navendu Gupta, Greetings from Hotel City Heart Premium! Thank you for sharing your valuable feedback and for rating your stay as excellent. We are delighted to know that you enjoyed our hotel’s location and breakfast. We have noted your concern regarding parking, and our management team is looking into ways to make guest parking more convenient in the future. We truly appreciate your kind words and hope to have the pleasure of welcoming you back soon for another comfortable stay. Warm regards, Guest Relations Team Hotel City Heart Premium
Poor service
It was not good fan and flush was not working . And there service was very poor so plz improve your services
Room: Super Deluxe Room
HOTEL CITY HEART PREMIUM has replied on Sat Oct 11 19:05:09 IST 2025
Dear Mr. Dhirender Giri, Greetings from Hotel City Heart Premium. We sincerely apologize for the inconvenience you experienced during your stay. We regret that the fan and flush were not functioning properly and that our service did not meet your expectations. Your feedback is extremely valuable to us, and we have already informed our maintenance and housekeeping teams to ensure such issues are resolved immediately. We truly value your input and assure you that steps are being taken to improve our service standards. We hope you will give us another opportunity to serve you better in the future. Warm regards, Guest Relations Team Hotel City Heart Premium
Suggest to increase food quality and provide the amenities as mentioned.
Property is good but the food is not so good and all the amenities not provided but services is good.
Room: Super Deluxe Room
HOTEL CITY HEART PREMIUM
Dear Mr. Rajender Prasad, Greetings from Hotel City Heart Premium! Thank you for sharing your valuable feedback and rating your stay with us. We’re glad to know you appreciated our property and service. However, we regret that the food quality and amenities did not meet your expectations. Your suggestions are very important to us — we’ve shared your comments with our kitchen and housekeeping teams to ensure improvement in these areas. We assure you of a better experience on your next visit. Warm regards, Guest Relations Team Hotel City Heart Premium
always prefer your stay at City Heart Premium Hotel
Prime location. Neat and clean atmosphere. Amenities are as per expectations. Staff is well behaved.
Room: Super Deluxe Room
HOTEL CITY HEART PREMIUM has replied on Sat Oct 11 19:07:53 IST 2025
Dear Mr. R.D. Sharma, Greetings from Hotel City Heart Premium! Thank you so much for your wonderful feedback and 5-star rating. We’re delighted to know you enjoyed our prime location, cleanliness, and courteous staff. It’s truly rewarding to hear that you always prefer staying with us. Your appreciation motivates our team to continue delivering the best hospitality experience to all our valued guests. We look forward to welcoming you again soon. Warm regards, Guest Relations Team Hotel City Heart Premium
Terrible Stay
very old hotel. service is very poor...
Room: Honeymoon Suite with Bathtub
HOTEL CITY HEART PREMIUM has replied on Sat Oct 11 19:08:45 IST 2025
Dear Mr. Sk Abdus Samad, Greetings from Hotel City Heart Premium. We sincerely apologize for the inconvenience you experienced during your stay. We regret that our property and service did not meet your expectations. Your feedback is very important to us, and we have shared your comments with our management and housekeeping teams to address the concerns regarding cleanliness and service quality. We truly value your input and assure you that necessary improvements are being implemented. We hope you will give us another opportunity to serve you better in the future. Warm regards, Guest Relations Team Hotel City Heart Premium
Average Stay
The best part of this property is it's location
Room: Honeymoon Suite with Bathtub
HOTEL CITY HEART PREMIUM has replied on Sat Oct 11 19:09:14 IST 2025
Dear Mr. George Poopada Oommen, Greetings from Hotel City Heart Premium! Thank you for your kind words and for highlighting our prime location. We’re delighted that you enjoyed your stay and found our location convenient. Your appreciation means a lot to us, and we look forward to welcoming you again soon. Warm regards, Guest Relations Team Hotel City Heart Premium
Amazing
Pretty good experience. Cooperative staff and overall good behaviour, would love to stay again. Stayed for 3 nights would recommend.
Room: Super Deluxe Room
HOTEL CITY HEART PREMIUM has replied on Sat Oct 11 19:09:43 IST 2025
Dear Ms. Konkanok Khansuwanna, Greetings from Hotel City Heart Premium! Thank you for your wonderful feedback and recommendation. We’re delighted to know you had a pleasant 3-night stay and appreciated our cooperative staff and hospitality. Your kind words truly motivate our team to keep delivering great guest experiences. We look forward to welcoming you again soon! Warm regards, Guest Relations Team Hotel City Heart Premium
Poor Stay
The room was not clean. It had cockroaches. AC was not working and fan sound is horrible
Room: Super Deluxe Room
HOTEL CITY HEART PREMIUM has replied on Sat Oct 11 19:10:11 IST 2025
Dear Mr. Maruthi Vankadara, Greetings from Hotel City Heart Premium. We sincerely apologize for the inconvenience you faced during your stay. We regret that the cleanliness and room condition did not meet your expectations. Your feedback regarding pest control and air conditioning has been shared with our housekeeping and maintenance teams for immediate corrective action. We truly value your feedback and assure you that necessary improvements are being made to ensure a better experience for our guests. We hope you’ll give us another opportunity to serve you better in the future. Warm regards, Guest Relations Team Hotel City Heart Premium
Excellent Stay
We had a really good stay at Hotel City Heart Premium. I always prefer this hotel. Good staff. Good amenities. Good location. Good cleanliness. Everything up to the mark.
Room: Super Deluxe Room
HOTEL CITY HEART PREMIUM has replied on Sat Oct 11 19:10:36 IST 2025
Dear Ms. Arushi Dhingra, Greetings from Hotel City Heart Premium! Thank you for your wonderful 5-star feedback. We’re delighted to know you had an excellent stay and that you always prefer our hotel. Your kind words about our staff, cleanliness, amenities, and location truly mean a lot to us. Your continued trust motivates our team to maintain the highest standards of hospitality. We look forward to welcoming you again soon for another pleasant stay. Warm regards, Guest Relations Team Hotel City Heart Premium
value of money.
Neat and clean rooms and washroom . Supportive behaviour of staff. Prime location. Amenities and service wasExcellent .
Room: Super Deluxe Room
Good Stay
Stay was good... Food and location were excellent. I was a little unsatisfied with the room's furniture. Rest everything was excellent
Room: Super Deluxe Room
Excellent Stay
I had booked this hotel for 2 nights but extended to 4 night . big rooms, clean toilets, towels, blankets and they provided 1 litre water every day. they should give 1lt water instead on 500ml. their terrace restaurant is superb. staff and reception very cordial and helpful. walkable distance to sector 17 market.
Room: Super Deluxe Room
HOTEL CITY HEART PREMIUM has replied on Thu Oct 02 19:34:32 IST 2025
Dear Ms. Agarwal, Thank you for choosing to stay with us and for taking the time to share your valuable feedback. We are delighted to know that you enjoyed our spacious rooms, clean facilities, and the terrace restaurant. It is also wonderful to hear your kind words about our staff and reception team. We have noted your suggestion regarding the water bottles and will certainly work on improving this for the comfort of our guests. We look forward to welcoming you back soon and ensuring another pleasant stay. Warm regards, Hotel City Heart Premium
Excellent Stay
The hotel is located in the main market location. The rooms are clean and bigger in size. The hotel has terrace restaurant, with live music facility , big projection screen to watch live matches.The staff is good
Room: Super Deluxe Room
Good Stay
2
Room: Super Deluxe Room
great experience
Love to stay in city heart hotel. Staff was good services are also nice. Room was clean and the food was good
Room: Royal Suite with Bathtub
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