Really a bad experience for myself. I had booked the room with dinner & breakfast. As my check in was late, i wanted to know about the menu, but nobody responded on the given number. At 11 in the evening, i receive a call that they provide a fixed thali for dinner. I didn't take dinner, subsequently. While checking in, nobody came to help with the luggage & some persons even seeing me checking in, remained confined to front office. They provided me a dingy, window less room, and was stinking with smile. After i agitated, they provided me another room with a closed window but had torn out wall papers. Breakfast was limited to a fixed menu. Ni biscuits, muffins. As i am travel-ling profusely, i suggest not to stay in this hotel given the mediocre & inadequate services being provided by the hotel.
ELM HOTEL has replied on Sat Dec 14 15:01:07 IST 2024
Dear Mr Parvez, Thank you for sharing your detailed feedback. I sincerely apologize for the inconveniences you experienced during your stay with us. Your comments are important to us, and I deeply regret that we did not meet your expectations.
I am very sorry for the lack of responsiveness you encountered regarding your dinner and the challenges with room assignments. It's disappointing to hear that our service fell short of your needs, especially after a long day of travel. Please know that we have addressed your feedback with our front office and F&B teams to ensure better communication and more prompt assistance moving forward.
The issues you raised regarding room conditions, including the windowless room and torn wallpaper, are unacceptable, and I will personally ensure that these areas are given immediate attention. Cleanliness, comfort, and a welcoming environment are key priorities for us, and it's clear we did not deliver this during your stay.
Regarding breakfast, we always aim to offer a variety that meets our guests' needs. I apologize that the limited menu did not meet your expectations, and I will work with our team to review and improve our offerings.
I truly regret that your experience was not up to the standard we strive to provide, and I sincerely appreciate you taking the time to share your feedback. We are committed to improving and hope you might consider giving us another opportunity to demonstrate the level of service and quality that we are known for.