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Kempty, Mussoorie | 13.3 km from city centre
11 Ratings
Last 10 Customer Ratings (Latest First)
Excellent Stay
Got confused between the Brentwood Hotels, as there are 2. The owner Mr. Kapoor met us at the Mall road one and guided us to the Brentwood Sanctuary. Earlier known as dhobhighat, taking a left from whats known as the mist, the place is further ahead into the woods. Beautiful, calm, good rooms, excellent service. The place has a lot of outdoor activities for kids too. It also has a small kempty fall of its own. A hike to the binob temple at the top of a mountain is tiring but a lifetime experience. To add on to this all, the food is outstanding! This place will make you think twice before ending your vacation.
Room: Deluxe
Hotel Brentwood Sanctuary has replied on Mon Apr 29 00:01:18 IST 2019
Dear guest, greetings from the Brentwood Sanctuary! Many thanks for taking the time out to share your experience. It pleases us enormously to know that the hospitality and services of our place were much appreciated by you. We are glad to know that the services delivered by our capable team contributed towards your overall pleasant and comfortable stay with us. We really appreciate your kind words about the wonderful location, scrumptious food, stunning views and the overall ambience of the place. We take pride in providing our guests with a memorable experience and appreciation which further encourages and motivates us in our quest to provide better service. We really look forward to welcoming you back very soon! Warm regards, the management
Average Stay
The Hotel Brentwood is excellent located and a great place to stay. We stayed in a tent but were pretty disheartened once we checked in. The tents do not have the basic amenities like a simple table to keep even a glass of water. No intercom services. In the washrooms not a single place to keep any amenities. No towels provided. The washroom did have a WC but otherwise was nothing better than one made in a village. Can surely be improved. No hot running water,though we got it in buckets on asking for it. The utensils were steel ones just not done. The rest guy was serving soup in steel mugs and pouring also with a steel mug. Feeling that came was as we were in a Jail and food was being distributed. Vegetables were nice but the chappatis were less of chappati / naan and felt more like papads when consumed. They were so dry. The pool needs some addition of tiles in it as looks as a pond in a village.
Room: Executive Tents
Hotel Brentwood Sanctuary has replied on Mon Apr 29 00:04:29 IST 2019
Dear guest, thank you for your valued feedback. We sincerely regret the inconvenience caused to you during your stay with us. We have initiated the corrective measures to prevent the re occurrence of such lapses in future. We are always hard at work to make sure our team delivers on our brand promise and every customer has a positive experience. We will make sure that your feedback is taken into account and worked towards improving the customer experience. Hope you will have more memorable moments on your next visit. Looking forward to welcoming you again soon. Warm regards, The management.
Poor Stay
The owner was very co-operative.
Room: Deluxe
Hotel Brentwood Sanctuary has replied on Mon Apr 29 00:06:07 IST 2019
Dear guest, thank you for your valuable feedback and very kind and encouraging words. We are delighted to See that you had an enjoyable visit to our Hotel. We are extremely pleased to receive your kind words of appreciation and shall continue to strive to exceed expectations in the future. We thank you for your patronage and look forward to welcoming you again soon! Warm regards The management
Awesome experience . Would definitely be coming
Tent was clean and comfortable . Not easily reachable but hotel staff were cooperative . All facilities were there . Nice stay
Room: Tents
Hotel Brentwood Sanctuary has replied on Mon Apr 29 00:10:44 IST 2019
Dear guest, many thanks for taking out the time to share your experience. It pleases us enormously to know that the hotel's hospitality and services were much appreciated by you. We are glad to know that the services delivered by our capable team contributed towards your overall pleasant and comfortable stay with us. We wish to express our gratitude for your honest and detailed feedback. We really appreciate your kind words about our hospitable staff, stunning views and overall ambiance. We will ensure that the positive feedback is shared with our staff. Our Hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our Hotel in the near future. Thank you once again for recommending us and taking out your valuable time for a fabulous review! Best regards, the management
Great stay
Would recommend every friend for this and the services was very nice. Every one in hotel was every friendly and nice in nature. The idea of swimming pool was awesome to get the water directly from the falls.
Room: Tents with Breakfast and Dinner
Hotel Brentwood Sanctuary has replied on Mon Apr 29 00:13:59 IST 2019
Dear guest, many thanks for taking out the time to share your experience. It pleases us enormously to know that the hotel's hospitality and services were much appreciated by you. We are glad to know that the services delivered by our capable team contributed towards your overall pleasant and comfortable stay with us. We really appreciate your kind words about our hospitable staff, stunning views, the cozy pool and overall ambience. The team will have a big smile when they See your feedback! We take pride in providing our guests with a memorable experience and appreciation which further encourages and motivates us in our quest to provide better service. We really look forward to welcoming you back very soon! Warm regards, the management
Location, Adventure activities, Pool
Pros - Location was good, Nearby to Kempty fall, located in a valley hence cooler than other places in Mussoorie. Big area with adventure activities like rope climbing etc. Food was good although options were limited. Standard rooms were better than their pictures at site. Cons- The only disheartening fact was proximity road to resort. Resort was 2 Km down the main road and road till resort was in very bad condition.
Room: Standard Rooms
Hotel Brentwood Sanctuary has replied on Mon Apr 29 00:18:03 IST 2019
Dear guest, many thanks for taking out the time to share your experience. It pleases us enormously to know that the hotel's hospitality and services were much appreciated by you. We are glad to know that the services delivered by our capable team contributed towards your overall pleasant and comfortable stay with us. We wish to express our gratitude for your honest and detailed feedback. It has enabled us to understand your experience in greater depth. We are deeply concerned about the issues that adversely affected the quality of your experience. Our management team has received your feedback and we are diligently working on improving the Hotel experience. Please accept our apologies. We thank you for taking out the time and sharing your feedback with us and suggestions like these help us to enhance our service delivery, resulting in improved guest experience. Warm regards The management
Awsome Location.
The stay was good and the tent was also OK. However the washroom was very dirty and that was only thing which made it a bit annoying. Otherwise it was an amazing location with lots of greens around.
Room: Standard Tents
Hotel Brentwood Sanctuary has replied on Mon Apr 29 00:20:40 IST 2019
Dear guest, many thanks for taking out the time to share your experience. It pleases us enormously to know that the hotel's hospitality and services were much appreciated by you. We are glad to know that the services delivered by our capable team contributed towards your overall pleasant and comfortable stay with us. We wish to express our gratitude for your honest and detailed feedback. It has enabled us to understand your experience in greater depth. We sincerely regret the inconvenience caused to you during your stay with us. We have initiated the corrective measures to prevent the reoccurrence of such lapses in the future. We are always hard at work to make sure our team delivers on our brand promise and every customer has a positive experience. We will make sure that your feedback is taken into account and worked towards improving the customer experience. Hope you will have more memorable moments on your next visit. Looking forward to welcoming you again soon. Warm regards, The management.
Good stay
I have never enjoyed such moments as I enjoyed here. Hotel location is like heaven on earth and the staff is very helpful. I prefer everybody who like to explore beauty that he should visit this hotel once in his life. Once again thanks make my trip to had great experience in my life.
Room: Standard Tents
Hotel Brentwood Sanctuary has replied on Mon Apr 29 00:23:14 IST 2019
Dear guest, thank you for such an amazing review! We're very happy to know that you had such a nice and pleasant stay at our Hotel. We really appreciate your kind words about our hospitable staff, stunning views and overall ambiance. We will ensure that the positive feedback is shared with our staff. Our Hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our Hotel in the near future. Thank you once again for recommending us and taking out your valuable time for a fabulous review! Best regards, the management
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