The executive rooms are extremely small. When we checked in, the bathroom had a foul odor, stains on the walls, and hair scattered across the floor. The bed sheets were stained, and despite repeated calls, housekeeping was unavailable until late at night due to the Onam holidays.
Although breakfast was included in the package, food availability was a major issue. Around 9 AM, when about four families arrived for breakfast, there was hardly any food left, and the staff had to make last-minute arrangements by preparing upma.
After raising these concerns, the hotel upgraded us to a suite for a day as a gesture, but for the remaining two days, they charged us extra. Initially, they even hesitated to provide the suite in full, and the front desk staff came across as unpleasant—mainly because they were trying to charge additional amounts without addressing the issues directly.
While a few staff members were courteous, the overall experience was disappointing. I would neither return to this property nor recommend it to anyone.