Review Of Flareon 4BHK by TensorStays

Flareon 4BHK by TensorStays has replied on Fri Jun 13 21:52:43 IST 2025

Dear Ms. Pooja Desai, Thank you for taking the time to share your feedback. We’re truly sorry to hear about the inconveniences you faced during your stay on May 11th. We sincerely apologize for the confusion caused regarding the location and the initial reception experience. We have addressed this with our manager and caretaker to ensure they are better coordinated and more informed about guest bookings in the future. As for the check-out time, we appreciate your feedback and will ensure our team maintains a more courteous and patient approach moving forward. We regret the noise from neighboring villas and understand how that may have affected your experience. While we do not have direct control over neighboring properties, we are working on stricter guidelines and coordination with local villa management to ensure peace and comfort for our guests. We’re glad to know you found the villa spacious and worth staying overall. Your points about the toiletries and bathrooms have been noted, and improvements are already underway in this area. We genuinely value your feedback, as it helps us improve our services and guest experience. Thank you!

Flareon 4BHK by TensorStays has replied on Fri Jun 13 22:01:38 IST 2025

Dear Mr. Rasal, We sincerely regret the unfortunate experience you had during your stay and especially that it coincided with your birthday. We apologize for the delay in the check-in process and for the unavailability of our staff upon your arrival and we are currently taking corrective steps to ensure such delays do not happen again in the future. We are also deeply sorry for the inconvenience caused due to the water shortage and delay. Our team is actively working to improve water management and response time to guest requests. Regarding your concern about biased treatment, we want to strongly clarify that we treat every guest with equal respect and hospitality, regardless of religion, background, or community. We do not tolerate or practice any form of discrimination, and we are disheartened that you felt this way. Our staff is being sensitized further to uphold the highest standards of professional behavior at all times. We truly regret that we fell short of your expectations and the special day you had planned. Your feedback is invaluable, and we will take every step necessary to improve the experience for all our guests. Thank you.