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Review Of The Blue Lagoon Resort

Tungarli, Lonavala | 8 minutes walk to Maharashtra State Transport Bus Stand

    User Rating & Reviews

    • everyone
    • women
    • group
    • couple
    • solo
    • business
    • family
    2.7
    Average

    136 Ratings, 83 Reviews

    excellent
    12%
    very good
    24%
    average
    21%
    poor
    14%
    bad
    29%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 4
    • 5
    • 5
    • 4
    • 4
    • 1
    • 1
    • 4
    • 2

    Rating Categories

    • Location3.1
    • Cleanliness2.6
    • Room2.8
    • Value For Money2.5
    • Food1.9
    • Security1.5
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    Reviews Summary

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    The property has a prime location near the market, making it convenient for guests. However, many reviews highlight issues with room cleanliness, outdated facilities, and a lack of maintenance. Several guests reported poor service and uncooperative staff, along with safety concerns due to non-functional locks. While some found the ambiance appealing and staff friendly, the overall experience is marred by inconsistent conditions, limited amenities, and disappointing food options sourced from outside.

    Sort by:

    Positive first
    1.0

    Terrible Stay

    This place is very cheap & unhygienic. So many insects in the room. Both there categories with & without balcony are almost same with just bit of change in interior. But that balcony is not a balcony really...room space is very small. Washroom was broken. TV was not working. Extremely rude staff. Not recommended at all.

    Travel Month: May 2025

    Room: Deluxe Ac Room

    The Blue Lagoon Resort

    Dear Guest, Greetings from The Blue Lagoon Resort We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm regards, Guest Support Team The Blue Lagoon Resort

    2.0

    Unhappy

    priyanka.family

    I was with my kids and allotted room was on first floor and staircase n passage was narrow with respect to kids safety. So after observing room I raised my concern and requested hotel to process my cancellation as did not spend more than 10 mins. As for single lady with kids i was not comfortable however no response or any solution provided. As considering my kids and my safety i prefer to leave hotel rather pressing on refund.

    Travel Month: Mar 2025

    Room: Deluxe Ac Room

    • user photos
    • user photos

    The Blue Lagoon Resort has replied on Mon Mar 24 12:20:34 IST 2025

    Dear Guest, Greetings from The Blue Lagoon Please accept my sincere apologies for the inconvenience caused to you.

    1.0

    Room doesn’t even have working lock. Room service got in by mistake.

    rushikesh k.couple

    Cleaners literally got in by mistake as the rooms doesn’t even have working locks. Terrible experience. I do have a video which shows the rooms with dummy locks with no actual locking system.

    Travel Month: Jul 2024

    Room: Deluxe Non Ac Room

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    The Blue Lagoon Resort has replied on Fri Aug 02 20:26:10 IST 2024

    Dear Guest, Greetings from The Blue Lagoon Resort Thank you for sharing your feedback in regard to your recent stay with us. Please accept my sincere apologies for the multiple lapses in service and for not meeting your expectations and living upto the reputation . Please be assured that your feedback is well received as it is our constant endeavor to elevate our services and serve you better on your future stays with us. I hope that you will treat this stay in isolation and give us the opportunity to welcome you back for a nice experience. Warm regards, Guest Support Team The Blue Lagoon Resort

    3.0

    A good stay for one day with famil

    mukul s.family

    The location was good and was in the main market. It is at walking distance from the market hence very convinient but the rooms need maintenance. Some of the member of the staff were not cooperative. The ambience is excellent. A good stay for a day.

    Travel Month: Jun 2024

    Room: Deluxe Non Ac room With Balcony

    The Blue Lagoon Resort has replied on Fri Jul 12 19:01:23 IST 2024

    Dear Guest, Greetings from The Blue Lagoon Resort Thank you very much for choosing our hotel and taking the time to share your experience! We make every effort to make your visit a truly inspired one and we are delighted that we have been successful in achieving this during your recent visit. Glad you enjoyed the services and offerings. we are elated to hear you kind words of appreciation. On behalf of the entire team , I look forward to welcoming you back soon. Stay Inspired! Warm regards, Guest Support Team The Blue Lagoon Resort

    4.0

    Good Stay

    sumedh s.

    Stay was nice. The staff was nice.

    Travel Month: Feb 2024

    Room: Deluxe Ac room With Balcony

    The Blue Lagoon Resort has replied on Sun Mar 10 11:47:43 IST 2024

    Dear Guest, Greetings from The Blue Lagoon Resort Thank you for staying with us . I am glad to know that you enjoyed the stay and had a memorable time staying in our hotel . Thank you for the compliment about the hotel . We looking forward to see you back soon . Yours Sincerely, Warm regards, Guest Support Team The Blue Lagoon Resort

    4.0

    Good Stay

    golden s.loyalty-iconbusiness

    Osm fantastic only one issue in this hotel hot water issue for bathing time hot water is not come in tap

    Travel Month: Feb 2024

    Room: Deluxe Non Ac Room

    The Blue Lagoon Resort has replied on Sun Mar 10 11:47:28 IST 2024

    Dear Guest, Greetings from The Blue Lagoon Resort Thank you for staying with us . I am glad to know that you enjoyed the stay and had a memorable time staying in our hotel . Thank you for the compliment about the hotel . We looking forward to see you back soon . Yours Sincerely, Warm regards, Guest Support Team The Blue Lagoon Resort

    3.0

    Average Stay

    rohit p.group

    Proper-ti is awesome, room is also good.

    Travel Month: Feb 2024

    Room: Deluxe Non Ac Room

    The Blue Lagoon Resort has replied on Sun Mar 10 11:47:10 IST 2024

    Dear Guest, Greetings from The Blue Lagoon Resort Thank you for staying with us . I am glad to know that you enjoyed the stay and had a memorable time staying in our hotel . Thank you for the compliment about the hotel . We looking forward to see you back soon . Yours Sincerely, Warm regards, Guest Support Team The Blue Lagoon Resort

    3.0

    Average

    sachin s.couple

    Location was good, however the rooms were disappointing as compared to the photos. The only advantage was the availability of parking.

    Travel Month: Feb 2024

    Room: Deluxe Ac Room

    The Blue Lagoon Resort has replied on Mon Feb 19 19:38:20 IST 2024

    Dear Guest, Greetings from The Blue Lagoon Resort Please accept my sincere apologies for the inconvenience caused to you. I have taken up this issue with the concerned team and have taken corrective measures to address the same. Be rest assured that we will most definitely meet up with your expectations. We look forward to having you with us. Assuring you of our best services at all times. Warm regards, Guest Support Team The Blue Lagoon Resort

    3.0

    Average Stay

    shrikant s.loyalty-iconfamily

    Room cleaning are good, room service are not available. No extra activities. Location are good. They are not offer us an free breakfast.

    Travel Month: Jan 2024

    Room: Deluxe Ac room With Balcony

    The Blue Lagoon Resort has replied on Mon Jan 29 17:13:09 IST 2024

    Dear Guest, Greetings from The Blue Lagoon Resort Thank you for sharing your feedback with us. We are disappointed to read that we did not live up to your expectations. We have noted your feedback and assure you of all the corrective measures to be taken. We thrive for excellence in serving our guests and making their experience memorable. I request you to kindly not judge us solely on this experience. We look forward to see you soon with a much better experience. Warm regards, Guest Support Team The Blue Lagoon Resort

    4.0

    Good Stay

    pappubhai k.loyalty-iconcouple

    Location is prime and very easy to find service is good and staff is cooperative food is ok overall good experience

    Travel Month: Jan 2024

    Room: Deluxe Ac room With Balcony

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    The Blue Lagoon Resort has replied on Tue Jan 09 17:25:58 IST 2024

    Dear Guest, Greetings from The Blue Lagoon Resort Thank you for staying with us . I am glad to know that you enjoyed the stay and had a memorable time staying in our hotel . Thank you for the compliment about the hotel . We looking forward to see you back soon . Yours Sincerely, Warm regards, Guest Support Team The Blue Lagoon Resort

    1.0

    Terrible Stay

    rahul s.

    After booking we gone there for stay the manager speak roudly to us. Rooms are not clean we told to clean but he clearly told if you want stay u have stay like this only. There is no staff, there are 2 rooms which are clean but he was not ready to give us. Afterword i offered him for money than he taken 1000 rupees from us and than he given us a room. I request you to do not do the payment of hotel

    Travel Month: Nov 2023

    Room: Deluxe Ac room With Balcony

    The Blue Lagoon Resort has replied on Sat Dec 09 12:14:39 IST 2023

    Dear Guest, Greetings from The Blue Lagoon Resort Thank you for sharing your feedback in regard to your recent stay with us. Please accept my sincere apologies for the multiple lapses in service and for not meeting your expectations and living upto the reputation . Please be assured that your feedback is well received as it is our constant endeavor to elevate our services and serve you better on your future stays with us. I hope that you will treat this stay in isolation and give us the opportunity to welcome you back for a nice experience. Warm regards, Guest Support Team The Blue Lagoon Resort

    3.0

    Average Stay

    aman k.

    Rooms can be more clean

    Travel Month: Oct 2023

    Room: Deluxe Ac Room

    The Blue Lagoon Resort has replied on Fri Nov 10 17:29:23 IST 2023

    Dear Guest, Greetings from The Blue Lagoon Resort I would like to take this opportunity and thank you for choosing to stay with us. I am delighted to read your comments and your overall experienced about the service. Your appreciation for all our associates inspires us to perform better and deliver enriching experiences to our guests, making their trip memorable. Our team is looking forward for your next visit to serve you more. Warm regards, Guest Support Team The Blue Lagoon Resort

    3.0

    Average Stay

    viraj c.

    The property requires renovation there is smell of some kind of humidity in rooms the staff was very nice and helpful full stars for them

    Travel Month: Aug 2023

    Room: Deluxe Ac Room

    The Blue Lagoon Resort has replied on Mon Aug 28 18:38:58 IST 2023

    Dear Guest, Greetings from The Blue Lagoon Resort Thank you for sharing your feedback with us. We are disappointed to read that we did not live up to your expectations. We have noted your feedback and assure you of all the corrective measures to be taken. We thrive for excellence in serving our guests and making their experience memorable. I request you to kindly not judge us solely on this experience. We look forward to see you soon with a much better experience. Warm regards, Guest Support Team The Blue Lagoon Resort

    4.0

    Good Stay

    amoli b.

    Ambience is nice and rooms were also clean

    Travel Month: Jun 2023

    Room: Deluxe Non Ac Room

    The Blue Lagoon Resort has replied on Wed Jul 05 14:19:19 IST 2023

    Dear Guest, Greetings from The Blue Lagoon Resort I would like to take this opportunity and thank you for choosing to stay with us. I am delighted to read your comments and your overall experienced about the service. Your appreciation for all our associates inspires us to perform better and deliver enriching experiences to our guests, making their trip memorable. Our team is looking forward for your next visit to serve you more. Warm regards, Guest Support Team The Blue Lagoon Resort

    3.0

    Property location was quite far away from station

    rushikesh g.couple

    Property location was quite far away from railway station. Room was look average. What i expect at ruppee i found other hotels better than these. Taps in bathroom are broken. As well as if we order something then its mandatory to do payment via cash. They dont use payment. So overall my experience was not so good.

    Travel Month: May 2023

    Room: Deluxe Ac Room

    The Blue Lagoon Resort has replied on Tue Jun 06 13:28:28 IST 2023

    Dear Guest, Greetings from The Blue Lagoon Resort Please accept my sincere apologies for the inconvenience caused to you. I have taken up this issue with the concerned team and have taken corrective measures to address the same. Be rest assured that we will most definitely meet up with your expectations. We look forward to having you with us. Assuring you of our best services at all times. Warm regards, Guest Support Team The Blue Lagoon Resort

    3.0

    Good stay but still old fashioned

    shahzzad k.business

    The stay was good. Rooms could have been more clean. The door just had a normal key lock. The property is old. They could improve the interiors of the room to make the room look more like new generation. Overall the stay was good as it was just a business travel could not explore much amenities.

    Travel Month: May 2023

    Room: Deluxe Ac Room

    The Blue Lagoon Resort has replied on Tue Jun 06 13:28:50 IST 2023

    Dear Guest, Greetings from The Blue Lagoon Resort Please accept my sincere apologies for the inconvenience caused to you. I have taken up this issue with the concerned team and have taken corrective measures to address the same. Be rest assured that we will most definitely meet up with your expectations. We look forward to having you with us. Assuring you of our best services at all times. Warm regards, Guest Support Team The Blue Lagoon Resort

    4.0

    Location good service good. Wardrobe inconvenient

    ravindra b.couple

    Found good and cooperative. Location suitable.

    Travel Month: Apr 2023

    Room: Deluxe Non Ac Room

    The Blue Lagoon Resort has replied on Mon May 08 18:34:42 IST 2023

    Dear guest, greetings from the blue lagoon resort thank you for staying with us. I am glad to know that you enjoyed the stay and had a memorable time staying in our hotel. Thank you for the compliment about the hotel. We looking forward to see you back soon. Yours sincerely, warm regards, guest support team the blue lagoon resort

    4.0

    Pleasant stay

    sheetal p.business

    Small but clean room. No in-house restaurant. Staff delivered food from outside quickly as per request

    Travel Month: Feb 2023

    Room: Deluxe Ac room With Balcony

    The Blue Lagoon Resort has replied on Tue Mar 14 16:49:41 IST 2023

    Dear guest, greetings from the blue lagoon resort thank you for sharing your review with us. It has been noted by over staff about your overall experience and concern. I am delighted to know that you had a memorable experience with us. Your warm words of encouragement have been shared with the team who is looking forward to welcoming you back soon. Yours sincerely, warm regards, guest support team the blue lagoon resort

    3.0

    on highway old Mumbai pune - average stay

    swapnil b.solo

    Average for ambiance, service, facilities. ……..

    Travel Month: Feb 2023

    Room: Deluxe Non Ac room With Balcony

    The Blue Lagoon Resort has replied on Tue Mar 14 16:49:23 IST 2023

    Dear guest, greetings from the blue lagoon resort thank you for sharing your review with us. It has been noted by over staff about your overall experience and concern. I am delighted to know that you had a memorable experience with us. Your warm words of encouragement have been shared with the team who is looking forward to welcoming you back soon. Yours sincerely, warm regards, guest support team the blue lagoon resort

    1.0

    Bed service

    pankaj d.family

    The worst service was of this hotel.

    Travel Month: Feb 2023

    Room: Deluxe Non Ac Room

    The Blue Lagoon Resort has replied on Fri Mar 03 09:41:21 IST 2023

    Dear Guest, Greetings from The Blue Lagoon Resort At the offset please accept our sincere thanks for taking time out to provide candid feedback. Each comment means an opportunity for improvement to us on the way to excellence.⁣ ⁣ We have noted your concerns with regards at our property; our teams have been notified and are working towards avoiding such situations in the future. We hope you give us a chance to serve you again in the future. Warm regards, Guest Support Team The Blue Lagoon Resort

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