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St Thomas Mount, Chennai
27 Ratings, 16 Reviews
Last 10 Customer Ratings (Latest First)
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Terrible Stay
As mentioned in the booking,I was given a complimentary two hours late check out from the standard check out time but the hotel receptionist didn’t allow me for it and was asking for extra money.
Room: Deluxe Room
FabHotel NK Courtyard - Nr Guindy Industrial Estate has replied on Thu Sep 25 16:48:12 IST 2025
We sincerely apologize for the inconvenience caused regarding your late checkout. This is not reflective of our service standards. We have shared your feedback with the hotel team to ensure that complimentary late checkouts, as mentioned in the booking, are honored properly in the future.
experience
hopeless hotel. bathroom not working g properly. no hotel water. even towels guven were torn. no staffs present for any help. phone not working. no early check in permitted.
Room: Premium Room
FabHotel NK Courtyard - Nr Guindy Industrial Estate has replied on Mon Sep 01 16:44:22 IST 2025
We sincerely regret the inconvenience you faced during your stay. The concerns regarding bathroom maintenance, torn towels, lack of staff support, and unavailability of early check-in are not in line with our service standards. Please be assured that your feedback has been taken seriously and shared with the concerned team to improve both amenities and guest support. The issue has now been resolved.
Poor Stay
Food not available even Minaral water bottle provide Location is ok but there is road Construction happens in front of property Facility Dirty washroom AC Need replacement due to old ac unit Too many mosquito's in room Side wall lights broken No basic dental kit available Experience Bad 👎🏻
Room: Deluxe Room
FabHotel NK Courtyard - Nr Guindy Industrial Estate has replied on Wed Aug 27 13:36:09 IST 2025
We sincerely apologize for the unpleasant experience you had during your stay. We regret the inconvenience caused due to lack of food service, mineral water, and toiletries, along with concerns regarding the washroom, AC condition, and overall room maintenance. We also note your feedback on mosquitoes, broken lights, and external road construction disturbance. This is not the experience we strive to provide at FabHotels. Please be assured that strict corrective measures have been taken to address these issues and improve guest comfort. We deeply regret the discomfort caused. Issues have been resolved now.
Homely feeling
Most lovable staffs, cleanliness and excellent centre location easily access to any where in chennai
Room: Premium Room
FabHotel NK Courtyard - Nr Guindy Industrial Estate has replied on Fri Aug 22 13:51:24 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
Excellent Stay
Great hospitality and comfort here in this hotel. Excellent from check-in to check-out. Had a memorable time here.
Room: Deluxe Room
FabHotel NK Courtyard - Nr Guindy Industrial Estate has replied on Fri Aug 22 13:51:28 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
Good, but need little more upgradation especially in bathroom.
The location and rooms were good. The exterior felt odd, maybe because of the ongoing metro construction work. The bathroom and the bathroom facilities were old, needs good renovation. Not exhaust fan, which made the bathroom really manageable.
Room: Deluxe Room
FabHotel NK Courtyard - Nr Guindy Industrial Estate
Dear Guest, Thank you for sharing your detailed feedback. We’re glad to hear that you liked the location and the rooms. However, we sincerely regret the inconvenience caused due to the bathroom condition and the ongoing metro construction nearby. Your observations regarding the bathroom facilities and lack of exhaust fan have been noted and shared with the concerned team for necessary improvements. We truly appreciate your honest feedback—it helps us improve and serve our guests better. We hope to welcome you again with an enhanced experience. Warm regards, Team FabHotels
Average Stay
The room is large/ Air conditioner was working/ Furniture was good. Bedding and Towels were clean. However no kits are bing delivered and room/bathroom are full of dust and not maintained since years. Hotel owner should take care of property.
Room: Deluxe Room
FabHotel NK Courtyard - Nr Guindy Industrial Estate has replied on Thu Jun 19 14:17:03 IST 2025
Thank you for your detailed feedback. We’re glad to know you appreciated the spacious room, clean bedding, working AC, and furniture. However, we regret the inconvenience caused due to the lack of basic kits and the condition of the room and bathroom. Proper upkeep is essential, and we agree that the property needs attention in this regard. Your concerns have been escalated to the property management team, and the issue has been resolved now. We truly appreciate your input and hope to welcome you back with an improved experience on your next visit with FabHotels.
Fab Nk - guindy
Rooms are average and a bit stink with frequent powercuts and glad that there is a generator backup. No breakfast available and i booked with breakfast option. Bottled water was provided upon my request and there is only one 3 pin plug which was connected to tv and i have to let tv off to charge my laptop
Room: Deluxe Room
FabHotel NK Courtyard - Nr Guindy Industrial Estate has replied on Wed Jun 11 13:15:58 IST 2025
Thank you for sharing your feedback. We're glad the generator backup helped during power cuts. We sincerely apologize for the room condition, absence of breakfast despite booking, and limited plug points. Your concerns have been addressed, and steps have been taken to improve overall guest comfort and amenities. The issues have been resolved now.
Poor Stay
I was booked the hotel with breakfast but hotel denied giving the breakfast they told that we don’t offer breakfast
Room: Deluxe Room
FabHotel NK Courtyard - Nr Guindy Industrial Estate has replied on Sat Jun 07 14:03:40 IST 2025
We apologize for the inconvenience caused regarding the breakfast inclusion in your booking. This is not the experience we aim to provide. We have addressed this issue with the hotel team to avoid such discrepancies in the future. Thank you for bringing this to our attention. The issue has now been resolved.
Good sta
The service and room amenities were all on point. A pleasant experience from check-in to check-out .
Room: Deluxe Room
FabHotel NK Courtyard - Nr Guindy Industrial Estate has replied on Sun Jun 15 21:32:33 IST 2025
Thank you for your wonderful feedback! We're happy to hear you had a smooth and pleasant stay from check-in to check-out. Looking forward to welcoming you back soon!
Terrible Stay
they did provide breakfast but it was changed and the bathroom was very bad the AC was not working and there was no proper power supply
Room: Deluxe Room
FabHotel NK Courtyard - Nr Guindy Industrial Estate has replied on Tue Jun 03 17:37:52 IST 2025
We sincerely regret the inconvenience faced during your stay. The concerns regarding bathroom cleanliness, AC functionality, and power supply have been taken seriously. Please be assured that the issues have now been addressed and resolved.
Pleasant
Good stay here. The ambience was good. Staff and amenities were up to their best in service. Loved to be back here again.
Room: Deluxe Room
FabHotel NK Courtyard - Nr Guindy Industrial Estate has replied on Fri Aug 22 13:51:34 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
Poor Stay
I booked this hotel via MakeMyTrip including breakfast but to my surprise there is no provision for breakfast in this property & they don’t provide the basic amenities like mineral water bottle, dental kit etc, when I showed them the invoice of including breakfast they clearly told me that they don’t have any tie up with MakeMyTrip instead with FabHotel so the aren’t bound for the commitments made by MakeMyTrip to you. Feeling cheated ☹️
Room: Deluxe Room
FabHotel NK Courtyard - Nr Guindy Industrial Estate has replied on Sat May 10 18:08:32 IST 2025
We sincerely regret the inconvenience caused during your stay. Please note that FabHotels properties are expected to honour all listed inclusions regardless of the booking platform. We’ve taken this matter up with the concerned team to investigate the discrepancy and ensure such lapses do not occur again. Your feedback is valuable and will help us improve guest experience.
average
They charged us for services that were not delivered. The staff were rude and unprofessional . There is no breakfast services at hotel...
Room: Deluxe Room
FabHotel NK Courtyard - Nr Guindy Industrial Estate has replied on Fri Aug 22 13:51:46 IST 2025
Dear Guest, We’re sorry your experience wasn’t as expected. Your feedback is noted and we’ll work on improving our services for a better stay next time.
Very Poor Service and Horrible Experience
I had a terrible experience at this property. Despite my booking, they were initially not ready to provide me a room. After a lot of requests, they finally gave me one, but I had to check out at 6 AM, much earlier than expected. Breakfast was included in my package, but they outright denied it. The room was extremely dirty and poorly maintained. Overall, the service was very poor, and the entire experience was horrible. I would not recommend this place to anyone. I had a terrible experience at this property. Despite my booking, they were initially not ready to provide me a room. After a lot of requests, they finally gave me one, but I had to check out at 6 AM, much earlier than expected. Breakfast was included in my package, but they outright denied it. The room was extremely dirty and poorly maintained. Overall, the service was very poor, and the entire experience was horrible. I would not recommend this place to anyone.
Room: Deluxe Room
FabHotel NK Courtyard - Nr Guindy Industrial Estate has replied on Fri Aug 22 13:51:51 IST 2025
Dear Guest, We’re sorry your experience wasn’t as expected. Your feedback is noted and we’ll work on improving our services for a better stay next time.
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