Stayed at Elixir Hills, Munnar expecting a peaceful and luxurious staycation, but unfortunately, the experience fell short. The property is undoubtedly beautiful and set in a serene location, but the service was extremely underwhelming.
We faced frequent electricity issues, which disrupted our stay and relaxation. To make things worse, the staff seemed unbothered and unresponsive, showing a clear lack of hospitality and customer care. For a place that claims to be premium, such basic issues shouldn't arise.
Would recommend management to seriously work on improving service quality. Not worth the price if basic comforts and courteous service are missing.