The room was too cold, there could be some arrangement to heat up the room, blankets are not enough as per the temperature requirment, washroom toilet flush was not properly working, parking is too big issue there, no arrangement from hotel.
Ekam Lodge | Lake & Mountain View has replied on Wed Feb 01 10:02:23 IST 2023
Dear guest, greetings from ekam lodge, nainital. Thank you so much for taking the time to share your valuable feedback with us. It is with sincere regret that we note your dissatisfaction with your last stay with us. Our relationship with our guests is of paramount importance to us and we trust this experience will not impair your confidence in the quality of service. Please rest assured, we have taken a serious look into your feedback and we will strengthen our focus on training in the specific areas that your review has highlighted. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you for choosing ekam lodge, nainital. Best wishes, puneet singh sawhney