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Review Of Palace Hotel- Lake Facing Rooms @Mall Road

Mallital, Nainital | About a minute walk to Nainital Lake

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    User Rating & Reviews

    • everyone
    • couple
    • family
    • group
    • solo
    • business
    3.0
    Good

    486 Ratings, 303 Reviews

    excellent
    17%
    very good
    22%
    average
    23%
    poor
    17%
    bad
    20%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 4
    • 5
    • 5
    • 2
    • 1
    • 3
    • 5
    • 4
    • 2

    Rating Categories

    • Location3.8
    • Cleanliness3.0
    • Room3.2
    • Value For Money2.6
    • Food2.5
    • Facilities2.6
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    Reviews Summary

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    This property boasts a prime location on Mall Road with stunning lake views that many guests appreciate. While the rooms can be spacious, the cleanliness and maintenance levels are frequently criticized. The lack of hot water availability and outdated amenities, like old TVs, detract from the overall experience. Guest service appears mixed, with some complimenting staff politeness, but numerous complaints about poor management and service responsiveness. Ultimately, it's a budget-friendly option but with significant room for improvement on cleanliness and facilities.

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