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Review Of The White House , Nainital

Ayarpatta, Nainital | 2 minutes walk to Nainital Lake

    User Rating & Reviews

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    3.7
    Very Good

    99 Ratings, 44 Reviews

    excellent
    44%
    very good
    17%
    average
    16%
    poor
    10%
    bad
    12%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 4
    • 4
    • 1
    • 5
    • 5
    • 5
    • 4
    • 5
    • 5

    Rating Categories

    • Location3.9
    • Cleanliness4.1
    • Value For Money3.7
    • Food3.7
    • Facilities3.7
    • Checkin Experience4.1
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    Review Summary

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    • Location is close to Naini Lake but uphill, may require a tough climb.
    • Caretaker is helpful, but communication is limited to WhatsApp calls.
    • Basic kitchen amenities are missing, with no food service available on-site.
    • Some rooms lack ventilation and cooling, making them humid.
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    Sort by:

    Positive first
    1.0

    Terrible Stay

    surya k.group

    stated as home stay but they do not provide any basic amenities in the kitchen. no gas cylinder, no plates, no glass. also the caretaker has no incoming or outgoing call service on the phone will only reachable through WhatsApp call in the stay premises Last but not the least very tough to reach there it is on 600 m from the lake but on very stiff slop stated as home stay but they do not provide any basic amenities in the kitchen. no gas cylinder, no plates, no glass. also the caretaker has no incoming or outgoing call service on the phone will only reachable through WhatsApp call in the stay premises Last but not the least very tough to reach there it is on 600 m from the lake but on very stiff slope

    Travel Month: Aug 2025

    Room: King room with partial lake view|Double room

    5.0

    best stay in nainital

    abhay p.couple

    Totally loved the experience,owner was too helpful and polite. I recommend you to all visit their place and you will be more than happy and will be satisfied by their food,room and service. Loved overall vibe. Will visit again

    Travel Month: Aug 2025

    Room: King room with partial lake view|Lake view room with Breakfast

    5.0

    Excellent Stay

    mamoni h.family with 1 kid

    very clean and well behaved hotel,,cozy room and food was very good

    Travel Month: Jul 2025 (3-Night Stay)

    Room: Double room|Lake View Room (Private Balcony)

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    5.0

    Excellent Stay

    abhinav s.family with 1 kid

    beautiful view... great hospitality of Sanju... the manager.... neat... clean.... smoot beautiful view... great hospitality of Sanju... the manager.... neat... clean.... smooth

    Travel Month: Jun 2025

    Room: King room with partial lake view

    5.0

    Best Sta

    rohit g.group

    Stay was Good. Staff is very polite. Location is also good.

    Travel Month: Jun 2025

    Room: King room with partial lake view

    5.0

    Excellent Stay

    nishant.

    My best experience till date luxury vibe , luxury interiors, too spacious room, lake view everything perfect

    Travel Month: Jun 2025

    Room: King room with partial lake view

    4.0

    Good Stay

    pawan k.family with 2 kids

    The interior design of this property is very good, overall this is good hotel and location of this property is good 200 m from nainital Lake .

    Travel Month: Jun 2025

    Room: King room with partial lake view|Double room

    5.0

    Excellent Stay

    purva g.family

    Location was near the Naini Lake and the services were great. Really enjoyed the stay

    Travel Month: Jun 2025

    Room: King room with partial lake view

    2.0

    Poor Stay

    nadeem r.family with 1 kid

    Charges are so high as per facilities

    Travel Month: Jun 2025

    Room: King room with partial lake view|Double room

    1.0

    Terrible Stay

    saurabh k.couple

    paid for one night, room was very small, no ventilation, no fan or ac, no food available also the property is on a height. Light was gone for whole night. not worth the price.

    Travel Month: May 2025

    Room: Double room

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    5.0

    Excellent Stay

    simran s.

    I recently visited Nainital with a friend and booked The White House—honestly, was a bit skeptical at first. They offer two room types: one with no view and one with a “partial lake view.” I originally wanted the non-view one (because why pay extra for partial, right?), but it sold out and I had to go for the pricier option. Cut to me thinking: ugh, paid extra for nothing. But the moment I reached (yes, after a bit of a trek since taxis aren’t allowed), entered the room—and wow. That partial lake view? Please. It’s a straight-up lake view. Gorgeous. The room was spacious, cozy, and gave major homey vibes. The caretaker was sweet—though I had to call him a few times—but super helpful. Honestly? Worth every penny. Would 100% stay again.

    Travel Month: Apr 2025 (3-Night Stay)

    Room: King room with partial lake view

    5.0

    descent stay..

    rakesh c.family with 2 kids

    property is very good to stay. the only prblm is no parking at property and little bit higher to reach there. rest is fanrastic rooms are big, clean and care taker is nice with his work.. surely i will recommend to stay there..

    Travel Month: Apr 2025

    Room: King room with partial lake view|Double room

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    5.0

    Excellent Stay

    santosh s.family with 1 kid

    The view from the room was pretty good and room cleaness wast also pretty good. I lobe the location where the resort was located and room service was fast and smooth. I love it!

    Travel Month: Apr 2025

    Room: Double room|King room with partial lake view

    5.0

    Excellent Stay

    piyush a.

    The property was in a very good condition with spacious rooms. Hospitality was good. Would recommend to stay

    Travel Month: Mar 2025

    Room: King room with partial lake view|Double room

    2.0

    Poor Stay

    preeti j.

    First of all, the location was not instructed correctly on the website. The number mentioned on the website was never reachable. We somehow reached up to the place and were provided with a double bed single room, however we paid the price and booked for double rooms this was told to us by the caretaker there. We asked for water bottles( that is the basic amenity that should have been provided)

    Travel Month: Mar 2025

    Room: Double room

    5.0

    Excellent Stay

    hemanth r.

    The location of this stay is very near to mall road and the ambiance is blissful. The stay is highly maintained and geyser are working fine and the caretaker is very friendly. This place is highly recommend for family, friends and couple. Happy stay!

    Travel Month: Mar 2025 (3-Night Stay)

    Room: King room with partial lake view

    The White House , Nainital has replied on Sat Mar 29 18:52:48 IST 2025

    Dear Hemanth R, Thank you so much for your wonderful review! We are delighted to hear that you had an excellent stay and enjoyed our prime location, ambiance, and well-maintained facilities. It’s also great to know that our caretaker made your experience even more comfortable. Your kind words and recommendation mean a lot to us. We truly appreciate your support and look forward to welcoming you back for another memorable stay! Best regards, The White House

    3.0

    Average Stay

    vinod a.group

    Room was not ready we had to wait almost 90 mins, even the amenities were not there after asking.

    Travel Month: Mar 2025

    Room: King room with partial lake view

    The White House , Nainital has replied on Sat Mar 29 18:56:56 IST 2025

    Dear Vinod Arora, Thank you for your feedback. We sincerely apologize for the delay in preparing your room because of Late checkout of previous guests and any inconvenience caused due to missing amenities. Your experience is important to us, and we’ll ensure better service in the future. We appreciate your patience and hope to serve you better on your next visit. Best regards, The White House

    1.0

    worst ever experience

    sakshi g.solo

    I’ve booked a partial lake view room via app but they charged me extra 1k for the same room and 500 for heater. Room was smelly, sheets were not cleaned, even the quilt was smelling a lot. There was no toilet paper, no toiletries kept in the bathroom. When requested, they have asked for extra money even for that basic amenity. Kitchen was not functional, there were no cutlery, no plates. I had to order food from outside and eat it in foiling wrapper. Overall worst experience, I wonder how MMT is promoting this property. I even doubt booking properties via MMT app

    Travel Month: Mar 2025

    Room: Double room

    The White House , Nainital has replied on Fri Mar 28 20:36:30 IST 2025

    Dear Sakshi Garg, Thank you for sharing your feedback. We sincerely regret that your stay did not meet your expectations. However, we would like to clarify a few points: 1. Room Charges: The extra charges you mentioned were for an upgrade because you booked Double room category which is non View room and additional amenities that were clearly communicated at the time of check in . We have your booking receipt of Double room . 2. Cleanliness & Hygiene: We follow strict housekeeping protocols, and all linens are cleaned and sanitized before guest check-in. If there was any concern, we wish you had informed us during your stay so we could have addressed it immediately. 3. Amenities & Toiletries: Basic toiletries are provided in every room. Additional toiletries are available upon request but may be chargeable based on the booking package. 4. Kitchen Facilities: I wish to inform you that As You had only booked for the room. It was nowhere mentioned in the amenities that access to kitchen would be provided. We always strive to offer the best experience, and we regret that we couldn’t meet your expectations this time. If you would like to discuss this further, please feel free to reach out to us directly. We value your feedback and will continue working to improve our services. Best Regards, Anurag chauhan Manager

    1.0

    horrible experience in hotel very very poor service.

    manoj k.business

    It’s very worst experience with hotel there is not any responsible staff for service hotel location is very hard to find & it’s wrong mention everything because no one support for car parking our vehicle, due to this local police online challan raise. When we require any support related queries no one is coming for service whole night we are facing lot of issue . Also Wi-Fi is not working. As per our recommendation this hotel should not be listed . Because this type of issue is raise the question for Standard. Kindly give the suggestion & revert who is responsibility for our inconvenience

    Travel Month: Mar 2025

    Room: Double room|King room with partial lake view

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    5.0

    Pleasant stay

    digpal s.couple

    It was good experience, room was spacious and have basic amenities it was clean

    Travel Month: Feb 2025

    Room: Double room

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