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Motichur, Haridwar | 5.3 km drive to Har Ki Pauri
273 Ratings, 155 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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This property in Haridwar boasts a great location on the highway, making it easy to reach. Guests have praised the spacious and clean rooms, along with excellent staff service. The dining experience has received positive remarks, highlighting tasty food options, though some mention limited availability. The property's pet-friendly policy, ample parking, and EV charging facilities add to its appeal. Overall, visitors enjoyed a pleasant stay, noting good hygiene and supportive staff throughout their experience.
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Excellent Stay
stay was awesome 👍 food was good and rooms were also good and well maintained.staff was very helpful and courteous thanks to dharam bist .
Room: Deluxe Room
DLS Park Grace, Haridwar
Dear Yogesh Kumar Ji, Thank you so much for your wonderful feedback! We're thrilled to hear that you had an awesome stay and enjoyed the food, well-maintained rooms, and our team's hospitality. A special thanks for recognizing Dharam Bist – we’ll be sure to pass along your kind words to him. Your appreciation means a lot to us, and we look forward to welcoming you back soon!
Good Stay
Stay was good but food quality needs to improve. Salt use was too much in aloo and paneer paranthas... Also, there should be few hand towels in the room
Room: Deluxe Room
DLS Park Grace, Haridwar
Dear Vishwajeet Gupta Ji, Thank you for taking the time to share your feedback. We’re pleased to know that you had a good stay with us. However, we regret to hear that the food quality did not meet your expectations. Please accept our sincere apologies for the excessive use of salt in the aloo and paneer parathas — we have already shared your comments with our kitchen team to ensure immediate improvement. Additionally, we appreciate your suggestion regarding hand towels in the room. We will certainly take this into consideration to enhance the overall guest experience. Your feedback is valuable to us, and we hope to have the opportunity to welcome you again with an even better experience.
Terrible Stay
Power backup, not working, water supply, not working
Room: Deluxe Room
DLS Park Grace, Haridwar
Dear Mahesh Basiya Ji, Thank you for taking the time to share your feedback. We sincerely regret the inconvenience you experienced due to the power backup and water supply issues. Please be assured that we take such concerns seriously. Our team has already initiated corrective measures to resolve these problems and prevent future occurrences. We value your input, as it helps us improve our services. Should you have any further concerns or require assistance, please do not hesitate to reach out. Thank you for your understanding and continued support.
Excellent Stay
Awesome amenities clean rooms good service
Room: Deluxe Room
DLS Park Grace, Haridwar has replied on Thu Sep 04 14:59:44 IST 2025
Dear Nitin agarwal Ji, Thank you so much! We're really happy to hear you enjoyed the amenities, clean rooms, and our service. Hope to see you again soon!
Poor Stay
Property location was good. For the extra bed they were not having the actual bed just the mattress. The food was not good. I found a cockroach in paratha. The cleaning staff mis behaved with my family. Overall not a good experience.
Room: Deluxe Room
DLS Park Grace, Haridwar has replied on Thu Sep 04 15:07:13 IST 2025
Dear Vishwas Dwivedi Ji, Thank you for taking the time to share your feedback. We truly regret that your experience with us did not meet your expectations. Please accept our sincere apologies for the issues you encountered, especially regarding the food quality and the unacceptable presence of a cockroach in the paratha. This is certainly not the standard we strive to maintain, and immediate action is being taken with our kitchen team to ensure stricter hygiene and quality control. We are also deeply concerned to hear about the behavior of our cleaning staff. This matter is being taken very seriously, and we are investigating it thoroughly to ensure appropriate corrective action is taken. Our goal is to always provide a safe and respectful environment for all our guests. Regarding the extra bed, we apologize for the inconvenience caused by providing only a mattress. We understand this was not ideal and will be reviewing our arrangements to ensure guest comfort is not compromised in the future. We value your feedback, as it helps us identify areas where we need to improve. We hope you might consider giving us another opportunity to provide you with a much better experience.
Good and Comfortable Stay
It was a comfortable stay for our family. Hotel staff were polite, helpful and professional. Rooms were clean, washroom was clean but had a bit of foul smell. Food was a bit expensive, however we got few complimentary dishes for my kid 😄. Overall good experience.
Room: Deluxe Room
DLS Park Grace, Haridwar has replied on Thu Sep 04 15:18:08 IST 2025
Dear Manisha Pandey Ji, Thank you for taking the time to share your feedback following your recent stay with us. We’re pleased to know that you and your family had a comfortable stay and that our team’s professionalism, helpfulness, and courteous service left a positive impression. We’re glad to hear you found the rooms clean and appreciated the complimentary dishes provided for your child. It’s always a pleasure to make our younger guests feel special. We also appreciate your constructive comments regarding the washroom odor and food pricing. Your observations have been noted, and we will take the necessary steps to address these concerns to further enhance the guest experience. Thank you once again for choosing our hotel. We look forward to the opportunity of welcoming you and your family back in the near future.
Excellent Stay
Stay was good, but earlier it was collaborated with One earth when I stayed there so there is slight fall in up keeping of hotel Stay was good, but earlier it was collaborated with One earth when I stayed there so there is slight fall in up keeping of hotel.
Room: Premium Room
DLS Park Grace, Haridwar
Dear Manish Yadav Ji, Hey, thanks for sharing your feedback! Glad to hear you had a good stay overall. Noted about the upkeep — we appreciate you pointing that out. We'll definitely work on improving things. Hope to see you again soon!
Excellent Stay
location is very good, room service is nice, staff is supportive. but welcome is not so nice. no welcome drink is presented
Room: Deluxe Room
DLS Park Grace, Haridwar
Dear Bhupender singh Samant Ji, Thanks for your feedback! We're really glad you liked the location, room service, and found the staff supportive. Sorry to hear about the welcome experience — we’ll definitely look into that. Your input helps us improve, and we hope to make your next visit even better!
Stay at Hotel DLS Park Grace
Room was suggested by MMT, Location is best as it is very neat to Har ki Pauri and Rishikesh. Buffet breakfast was good, Staff behaviour and Room amenities are good
Room: Premium Room
DLS Park Grace, Haridwar has replied on Thu Sep 04 16:23:33 IST 2025
Dear N Taneja Ji, Thank you for sharing your valuable feedback. We’re pleased to know that your stay was a comfortable one and that the room recommended by MMT met your expectations. We’re glad you appreciated our convenient location near Har Ki Pauri and Rishikesh, as well as the buffet breakfast, staff behavior, and room amenities. Your kind words are truly encouraging for our team. We look forward to welcoming you again on your next visit.
Average Stay
the room is ok but the restaurant of the hotel only open till 11 pm and then 8 am which is highly pathetic
Room: Deluxe Room
DLS Park Grace, Haridwar has replied on Fri Sep 05 10:43:56 IST 2025
Dear Geetanjali pathak Tanwar Ji, Thank you for taking the time to share your feedback. We’re glad to hear that you found the room comfortable. However, we’re sorry to learn that our restaurant hours didn’t meet your expectations. We understand how limited dining options during late-night or early-morning hours can be inconvenient, and we truly appreciate you bringing this to our attention. Please know that we’re continuously working to improve our services, and your feedback will be shared with the relevant team for future consideration. We hope to welcome you again and provide an even better experience next time.
Poor Stay
very Poor service, we booked a room for triple occupancy, check in at 8:45 pm. at 9:45 we asked for an extra bed, we were tired and wanted to sleep. after asking so many times they provide extra bed at 11:30 pm. no complimentary water bottles given, they said they provide only RO water in rooms for complimentary. breakfast was provided with very limited options..... no fruits, no coffee, no salad... The stay was not worthwhile.
Room: Deluxe Room
DLS Park Grace, Haridwar has replied on Fri Sep 05 10:46:28 IST 2025
Dear Kuldeep Pabbun Ji, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay. We regret the delay in providing the extra bed after your check-in and understand how frustrating this must have been, especially after a long day of travel. This is not the level of service we strive to offer, and we will be addressing this with our team to ensure timely response in the future. Regarding the complimentary water, we do provide RO water in the rooms as a standard offering, but we understand your expectations and will take your comments into consideration as we review our guest amenities. We are also sorry to hear that the breakfast did not meet your expectations. Your feedback about the limited variety and lack of certain items such as fruits, coffee, and salad has been shared with our kitchen team for immediate review and improvement. Your experience is certainly not reflective of the standards we aim to uphold, and we truly value your input as it helps us improve. We hope you might consider giving us another opportunity in the future to provide you with the quality of stay you rightfully expect.
Excellent Stay
Excellent
Room: Deluxe Room
DLS Park Grace, Haridwar has replied on Fri Sep 05 12:14:21 IST 2025
Dear Geetanjali pathak Tanwar JI, Thanks a ton! So happy to hear you had an excellent experience with us. Hope to see you again soon!
Above 4 rating was misleading.
The hotel needs sincere training for front office staff. There was no polite smile at the reception. They did not even bother to offer a glass of water upon arrival. They denied cold water as it was over. Extra towels were provided after 7th reminder. Serious dearth of staff at the hotel. There was not even a guard at gate. YOU GAVE IT above 4 RATING AND MARKED IT AS RECOMMENDED PROPERTY BY YOU. IT ACTUALLY DESERVE ONLY 2-3 RATING.
Room: Premium Room
DLS Park Grace, Haridwar has replied on Fri Sep 05 10:55:41 IST 2025
Dear Sir, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the experience you had during your stay. What you’ve described falls far below the standards we aim to provide, and we regret that we did not meet your expectations in several areas. The lack of courtesy at the front desk, delay in providing basic amenities like towels, and the unavailability of cold water upon arrival are unacceptable, and we truly regret the inconvenience caused. Your concern regarding insufficient staffing and the absence of security presence at the gate is also noted with utmost seriousness. Please be assured that we are taking immediate steps to address these operational lapses. Your comments have been shared with the respective departments, and internal training and reinforcement of service protocols are already underway. Regarding the rating and recommendation, we understand your disappointment and will ensure that guest feedback is more accurately reflected in future evaluations. We appreciate you bringing these issues to our attention and hope to have the opportunity to welcome you again in the future under improved circumstances.
Excellent Stay
Amazing stay here
Room: Deluxe Room
DLS Park Grace, Haridwar
Dear Shantanu Das Ji, So glad you had a great time with us! 😊 Thanks for staying — we’d love to welcome you back again soon!
Location and Foods
Location is ok, and food is also ok, services and rooms are not for prices they are charging, overall is only ok
Room: Deluxe Room
DLS Park Grace, Haridwar has replied on Fri Sep 05 12:06:33 IST 2025
Dear Yogesh Kumar Ji, Thank you for taking the time to share your feedback. We’re pleased to hear that you found the location and food to be satisfactory. However, we regret that the overall experience, particularly in terms of room quality and service, did not meet your expectations given the price point. Please be assured that your comments have been noted and shared with the concerned teams for review and necessary improvement. We are committed to enhancing the value and comfort we offer to our guests. We appreciate your input and hope to have the opportunity to serve you better in the future.
Good Stay
The Food Quality is very Good and the hygienic, Location and property is too Good.
Room: Deluxe Room
DLS Park Grace, Haridwar
Dear Vijay Singh JI, Thank you so much for the lovely feedback! We're really happy to hear you enjoyed the food and found everything clean and hygienic. Also great to know you liked the location and property — that truly means a lot to us. Looking forward to welcoming you back soon!
Good Stay
Hotel DLS Park Grace is 10 minutes away from Gate No.5 of Shantikunj Haridwar. Staff is well behaved. Rooms are clean. It is good for staying with family.
Room: Deluxe Room
DLS Park Grace, Haridwar has replied on Thu Sep 04 16:36:59 IST 2025
Dear Amit dubey Ji, Thank you for taking the time to share your feedback. We’re pleased to hear that you had a comfortable stay at Hotel DLS Park Grace and found the location convenient, just 10 minutes from Gate No.5 of Shantikunj, Haridwar. It’s wonderful to know that you appreciated the cleanliness of our rooms and the courteous behavior of our staff. We’re especially glad that you found the hotel suitable for a family stay. We truly value your kind words and look forward to welcoming you again in the future.
Good Stay
The hotel is conveniently located right next to the highway, making it easy to find. The premises are clean, the staff is courteous, and the food is quite good. I only ordered food twice during my stay — simple dishes — but they were better than what you'd typically find outside. That said, I did notice a few things that could be improved: 1. Drinking Water: Drinking water is chargeable, which I understand given the room rate. However, providing complimentary water would make a significant difference in guest experience. Even an expense of ₹100 per day to offer this basic amenity would go a long way. 2. First-Aid Readiness: A family member slipped and injured their knee, and when we requested basic first-aid like an ointment, the hotel staff informed us they didn’t have any. A basic first-aid kit with a pain ointment should be available at any hotel - it’s a small but crucial aspect of guest safety. 3. Hot Water: The hot water system needs improvement. It takes a considerable amount of time for the geyser to heat the water, and once it does, adjusting the temperature is quite tricky — a slight turn of the knob can switch the water from freezing cold to scalding hot. This makes showering a bit of a challenge, especially in colder months. This also causes a lot of water wastage getting it to the right temperature and waiting for it to heat up wastes more water than 2-3 adults would need for a shower. I might sound a bit particular, but these are basic expectations from any hotel. That said, the overall stay was pleasant and budget-friendly, so I’d still give it a 4 out of 5. Just sharing these thoughts in the hope that a few small changes could make the experience even better for future guests.
Room: Deluxe Room
DLS Park Grace, Haridwar has replied on Thu Sep 04 16:46:46 IST 2025
Dear Pankaj Ji, Thank you for your kind and detailed feedback. We’re pleased you enjoyed the location, cleanliness, staff behavior, and food during your stay. We also appreciate your suggestions regarding complimentary drinking water, first-aid availability, and the hot water system. These are important points, and we’re taking necessary steps to improve in these areas. Your insights are valuable to us and will help enhance the experience for future guests. We’re grateful for your balanced review and hope to welcome you again soon.
Good Stay
We had a comfortable stay at the hotel, strategically located on the Haridwar-Rishikesh highway. While there were plenty of food options within 1km, the hotel's own food quality could be improved. Overall, it was a pleasant stay
Room: Deluxe Room
DLS Park Grace, Haridwar has replied on Thu Sep 04 18:01:57 IST 2025
Dear Rohit Saxena Ji, Thank you for sharing your feedback. We’re delighted to hear that you had a comfortable stay and appreciated our convenient location on the Haridwar-Rishikesh highway. We’ve noted your comments regarding the food quality and will work with our team to improve in this area. Your feedback is valuable and helps us enhance the overall guest experience. We’re glad your stay was pleasant overall and look forward to welcoming you again in the future.
Poor Stay
location of the property was good, but water supply in room was dirty and not usable. water bottles not provided
Room: Premium Room
DLS Park Grace, Haridwar has replied on Thu Sep 04 18:03:51 IST 2025
Dear Vikas Gaur JI, Thank you for your feedback. We’re pleased to know you found the location of the property convenient. However, we sincerely apologize for the inconvenience caused due to the water supply and the absence of bottled water in your room. This is certainly not the standard we aim to maintain, and your concerns have been shared with the relevant teams for immediate attention and corrective action. We appreciate you bringing this to our notice and hope to have the opportunity to serve you better in the future.
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