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You are booking hotel for more than 30 days
Ballygunge, Kolkata | 1.9 km drive to Kalighat Kali Temple
80 Ratings, 49 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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The property boasts a great location and polite staff, with many guests appreciating the cleanliness. However, reviews highlight issues with room sizes being much smaller than expected, inadequate bathroom facilities, and poor ventilation. Some appreciated the food quality, while others found it overpriced. Overall, while the service is decent, significant improvements are suggested for better guest experience.
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Good Stay
Location is good very good decoursan food quality and service is very good
Room: Premium Room
COMFOTEL
Dear Mr chandan mishra,Thank you for your kind words We're glad you enjoyed the location décor food quality, and service We look forward to welcoming you back soon.
Do not stay. Ignore this hotel. Pathetic to stay.
I booked for me and my parents they don’t have same bed as shown in the picture. They shifted us in one queen size room bed and ask me to shift in a store size room. Bed size is a storeroom size and the bathroom is smelly. They don’t have a toilet paper. Their phone is not working. The bed is a spring bed and the size is too small for one person. So please ignore this and do not book this.
Room: Royal
COMFOTEL has replied on Mon Feb 10 16:52:50 IST 2025
Dear Mr Ankita Keshri,We sincerely apologize for the inconvenience you faced during your stay. This is not the experience we want for our guests. We will immediately address these concerns with our team to ensure better service and comfort. Your feedback is valuable, and we truly regret any discomfort caused.
Unexpected experie
Since the time of my arrival till the check out. I would not sleep the whole night due to heavy smell of cigerette smoke in the room, i complaint but there was no initiative. I had to leave the room the next very day
Room: Premium Room
COMFOTEL has replied on Mon Feb 10 16:53:36 IST 2025
Dear Ms Ranjana Kumari Prasad,We sincerely apologize for the discomfort you experienced during your stay. Guest satisfaction is our priority, and we regret that your concerns were not addressed promptly. We will take necessary steps to improve our service. Thank you for your feedback.
Terrible Stay
There is no giger ac not working primium room bolke ekdam fhaltu room diua
Room: Premium Room
COMFOTEL has replied on Wed Jan 22 17:52:48 IST 2025
Dearb Mr SHUBHAM JAISWAL"We sincerely apologize for the issues you faced with the air conditioning and room quality. This is certainly not the experience we strive to provide. Your feedback is important, and we will address these concerns to ensure better service and comfort for our guests in the future"
Terrible Stay
coupleworst experience I ever had primium upgrade hone ke bad bi primium catagory ka room nhi diya picture mai kuch or dikhaya real mai kuch or tha hotel ka halat no gijar ac was not working... worst experience I ever had....
Room: Premium Room
COMFOTEL has replied on Wed Mar 12 17:54:38 IST 2025
Dear Guest ,We’re sorry to hear about your experience. Your feedback is valuable, and we will work on improving our services to meet guest expectations.
Average Stay
The hotel stay was below average and disappointing. The room was extremely small and felt very cramped, making it uncomfortable to relax. The shower was not functioning properly, which was a major inconvenience during the stay. Additionally, the strict policy of not allowing outside food was frustrating, especially since the in-house dining options were limited. Overall, the experience didn’t meet basic expectations, and i wouldn’t recommend this place unless improvements are made.
Room: Premium Room
COMFOTEL has replied on Mon Dec 02 17:44:31 IST 2024
Dear Mr Shivir yadav,Thank you for your feedback. We’re sorry to hear that your stay did not meet expectations. Your concerns about room size, shower functionality, and dining policies have been noted, and we’ll work on addressing these issues to improve the guest experience. We truly value your input and hope to provide a much better stay in the future.
Great rooms for a quick stay
Nice, clean rooms and polite staff. I had a comfortable stay with great value for money. This place is highly recommended for a quick stay.
Room: Premium Room
COMFOTEL has replied on Tue Nov 12 17:42:19 IST 2024
Dear Mr Arunoday Gupta , Nice, clean rooms and polite staff. I had a comfortable stay with great value for money. This place is highly recommended for a quick stay.
Not upto mark
Rooms and corridors were too untidy, lights were very dim, water linkage at washroom, towels were smelling badly and many more as small complains.
Room: Premium Room
COMFOTEL has replied on Mon Jul 15 16:09:27 IST 2024
Dear Mr Avinash Moonka, I'm extremely sorry that your experience did not match your expectations with us. It is so disheartening to See our valued guests unsatisfied with our services. Surely we will work upon your feedback to ensure a better experience in the future.We appreciate your efforts to communicate your suggestions through writing a review. We will surely take your suggestions into consideration for better services in future and will seek to serve you again .
Pleasant stay.
businessGood. Clean. Great staff. Quiet location. Stayed here for night and found is comfortable. Service is also good.
Room: Royal
COMFOTEL has replied on Wed May 22 15:16:55 IST 2024
Dear Mr rubel Hossain, thank you for your feedback regarding your stay at our Hotel. It truly helps us to serve you better. It is always encouraging for us to learn that our guests are satisfied with our Hotel stay as it is what we strive for everyday.
Terrible Stay
They asked for extra amount
Room: Royal
COMFOTEL has replied on Sat Sep 02 13:20:15 IST 2023
We earnestly apologize for the incident where you were charged extra. We understand that the rate was increased on account of the room up gradation as desired by you. It is regretful that this issue was misinterpreted. We want to let you know that we do not overcharge our guests on purpose or hassle them with hidden fees, and we would like to make it up to you on your next visit. Let us host you when you revisit our town, and we shall deliver a new and remarkable guest experience worth every penny!
H
Worst experience. In return to 1800 per night they have provided a small room. Bathroom is also 2. 5 ft wide. No space for bathing. No higiene. Waste of money.
Room: Deluxe Single Room( Single Occupancy)
COMFOTEL has replied on Sat Sep 02 13:38:39 IST 2023
Dear Mr. Gupta, We are sorry that you had a substandard experience at our hotel. We are greatly disappointed to know that our rooms or facilities did not work well for you. We are sorry to hear that you felt our resources were unworthy of the price you paid. Thank you for giving us a detailed account of your stay and sharing your feedback with us accordingly. Detailed reviews with criticism help us understand our strong and weak points, and thereby develop the quality of our guest experience. On that note, we request you give us another chance to rectify our errors and earn your trust!
Love to stay
Clean room with all the amenities. Very cooperative staff and good se iced. Very good location.
Room: Deluxe Single Room( Single Occupancy)
COMFOTEL has replied on Sat Sep 02 14:29:29 IST 2023
Dear Mr. Thanvi, We thank you for your stellar rating and review. We're extremely delighted to learn that you had a great stay and loved the overall experience. Positive comments like these are a great boost to our overall functioning and morale. We thank you for appreciating all our earnest efforts. We are looking forward to having you back the next time you are in the city. We assure you the best of our services in the future!
Location
The location is excellent. The room size was smaller than expected. Service was good.
Room: Deluxe Room
COMFOTEL has replied on Wed Mar 18 10:26:30 IST 2020
Greetings of the day! Thank you for sharing your experience with us, sir. Hope you would have a better feel in the next visit.
Good place
Don't expect something great, except for the wonderful location and cleanliness. Recommended for travellers without much luggage as the rooms are quite small. The employees are polite and well-behaved.
Room: Deluxe Room
COMFOTEL has replied on Sat Feb 29 09:31:49 IST 2020
Greetings of the day! It was great to read the positive comments and the services offered to you. This valuable comment and recommendation of yours is highly appreciable.
Great location
I extended my stay at the hotel by one day as it's located in the heart of the city making it convenient to go to all important places. The staff are polite and well-behaved.
Room: Deluxe Room
COMFOTEL has replied on Sat Feb 29 09:35:21 IST 2020
Greetings of the day! Dear guest, we highly appreciate your kind gesture of taking out time time to review our services on this platform.
Good hotel to stay
Good hotel to stay in heart of Kolkata
Room: Deluxe Room
COMFOTEL has replied on Sat Feb 29 09:37:31 IST 2020
Overwhelmed Reading your review and appreciation, sir. Do visit again.
Amritsar to Kolkata trip was mine.
Amritsar to Kolkata trip was mine. It was a nice experience. Enjoyed a lot. Will suggest my friends stay there whenever go there in Kolkata.
Room: Deluxe Room
COMFOTEL has replied on Sat Feb 29 09:40:47 IST 2020
Greetings of the day! Sir, we highly appreciate your kind gesture of taking out time to review our services on this platform. Thanks for sharing the recommendation.
Excellent Stay
Supreme experience, looking forward to come again.
Room: Deluxe Room
COMFOTEL has replied on Sat Feb 29 09:42:45 IST 2020
Greetings from Team Comfotel! We extend our warmest gratification towards your heart touching compliment. Do visit again. Regards.
Average Stay
Hotel should focus more on overall cleanliness.
Rooms are very cramped and cleanliness was very bad.
Room: Royal
COMFOTEL has replied on Sat Feb 29 09:45:29 IST 2020
Greetings of the day! It is a pleasure to learn the things we ought to rectify from ours end. Assure you for the better services in your next visit. Warm regards.
Terrible Stay
Poor hotel and poor discipline don't accept me then good nothing for hotel.
Room: Deluxe Room
COMFOTEL has replied on Sat Feb 29 09:54:26 IST 2020
Greetings of the day, ma'am! Thanks for taking out your time and sharing the experience. We look forward to rectify our services in near future and would welcome you back at Comfotel. Warm regards!
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