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Kurinji Nagar, Kodaikanal | 5 minutes walk to Kurinji Andavar Temple
262 Ratings, 182 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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The property has mixed feedback from guests. Many appreciate the good hill view and the friendly staff, claiming the complimentary breakfast is decent. However, numerous reviews highlight cleanliness issues, poor maintenance, and outdated amenities. Guests also note the bad access roads and inconsistent service, especially regarding food and room conditions. Overall, there's room for improvement in management and facilities.
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Not good and not comfortable for couples
Washroom look dirty and worst experience regarding to bed and arrangements no proper water facilities
Room: Deluxe
Coastal Grand Highland Parade has replied on Wed Jan 31 17:33:41 IST 2024
Dear Mr Anjan L, We apologise for the inconvenience; we look forward to welcoming you back and offering outstanding service. We appreciate you bringing this to our attention as well; we are extensively researching and working to resolve it as soon as possible.
Average stay
familyThis place is located in a steep area. Need to be careful while vehicle climbs. Roads are very bad. Room is also an average room. Bed spreads, curtains is very old. They still have a curt tv in 2023. Restroom is also having old pipes and fittings. Hill view is good. The complimentary breakfast is good. Other foods available at their restaurant is costly and not upto the mark. They need to improve and upgrade lot of things. Currently not worthy for the hefty tarrif they charge.
Room: Deluxe
Coastal Grand Highland Parade has replied on Fri Oct 27 15:17:34 IST 2023
Dear Guest, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. This is to inform you that the previous management has been changed, and we are coming up with new terms and services to ensure 100% satisfaction for all of our clients. We would love to make things right if you give us another opportunity to serve you. Regards, Management, Coastal Grand Hotels & Resorts
Worst room
Not tidy, worst treating the customers, no activities provided as mentioned like born fire, no tv, no wifi, worst hotel have ever seen.
Room: Deluxe
Coastal Grand Highland Parade has replied on Fri Oct 27 15:18:07 IST 2023
Dear Guest, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. This is to inform you that the previous management has been changed, and we are coming up with new terms and services to ensure 100% satisfaction for all of our clients. We would love to make things right if you give us another opportunity to serve you. Regards, Management, Coastal Grand Hotels & Resorts
Review
I found this property in make my trip app and booked for one day room was spacious but staff behaviour and food is just below average
Room: Two Bedroom Suite
Coastal Grand Highland Parade has replied on Fri Oct 27 15:18:43 IST 2023
Dear Guest, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. This is to inform you that the previous management has been changed, and we are coming up with new terms and services to ensure 100% satisfaction for all of our clients. We would love to make things right if you give us another opportunity to serve you. Regards, Management, Coastal Grand Hotels & Resorts
Average Stay
Old vintage property. Improvement required in amenities. Staff is sober and helpful. Location wise good. Reasonable. Food menu is limited but food quality is good.
Room: Deluxe
Coastal Grand Highland Parade has replied on Fri Oct 27 15:19:12 IST 2023
Dear Guest, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. This is to inform you that the previous management has been changed, and we are coming up with new terms and services to ensure 100% satisfaction for all of our clients. We would love to make things right if you give us another opportunity to serve you. Regards, Management, Coastal Grand Hotels & Resorts
Service
The rooms were good and in a nearby location to town. But the service is the worst. They haven't even served drinking water to the room during stay and some worst timings in the restaurant and other play area.
Room: Deluxe
Coastal Grand Highland Parade has replied on Fri Oct 27 15:19:41 IST 2023
Dear Guest, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. This is to inform you that the previous management has been changed, and we are coming up with new terms and services to ensure 100% satisfaction for all of our clients. We would love to make things right if you give us another opportunity to serve you. Regards, Management, Coastal Grand Hotels & Resorts
Worst
There was a very worst hotel stay in my life. No maintenance, no hotwater, dirty rooms, etc. I will never book this hotel in future
Room: Deluxe
Coastal Grand Highland Parade has replied on Fri Oct 27 15:20:10 IST 2023
Dear Guest, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. This is to inform you that the previous management has been changed, and we are coming up with new terms and services to ensure 100% satisfaction for all of our clients. We would love to make things right if you give us another opportunity to serve you. Regards, Management, Coastal Grand Hotels & Resorts
About resort
Nice and good service, when i missed key in morning faced 30m late for repair the staff is too late, but the resort coordinater maintained the situation
Room: Deluxe
Coastal Grand Highland Parade has replied on Fri Oct 27 15:20:37 IST 2023
Dear Guest, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. This is to inform you that the previous management has been changed, and we are coming up with new terms and services to ensure 100% satisfaction for all of our clients. We would love to make things right if you give us another opportunity to serve you. Regards, Management, Coastal Grand Hotels & Resorts
Worst service.
The rooms are not clean and i report it to the reception but didn't get any response. Rooms are different from that of the images posted. Worst service. We didn't get any services from their end. Visited date june 2023.
Room: Deluxe
Coastal Grand Highland Parade has replied on Fri Oct 27 15:21:15 IST 2023
Dear Guest, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. This is to inform you that the previous management has been changed, and we are coming up with new terms and services to ensure 100% satisfaction for all of our clients. Please feel free to reach out to (9047628822) with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another opportunity to serve you. Regards, Management, Coastal Grand Hotels & Resorts
Bad service of paid food
I ordered 5 food only but while check out they charged for 7 food extra money for 2 food, they got money from me for their staff mistake, and the paid dinner they provide is worst taste and not cooked well we didn't eat that. Etc etc
Room: Deluxe
Coastal Grand Highland Parade has replied on Fri Oct 27 15:21:48 IST 2023
Dear Guest, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. This is to inform you that the previous management has been changed, and we are coming up with new terms and services to ensure 100% satisfaction for all of our clients. We would love to make things right if you give us another opportunity to serve you. Regards, Management, Coastal Grand Hotels & Resorts
Average Stay
Totally different from what's displayed while booking. No hot water facilities in the room we stayed and asked help twice. But no response from the helpdesk. 👍
Room: Deluxe
Coastal Grand Highland Parade has replied on Fri Oct 27 15:22:33 IST 2023
Dear Guest, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. This is to inform you that the previous management has been changed, and we are coming up with new terms and services to ensure 100% satisfaction for all of our clients. We would love to make things right if you give us another opportunity to serve you. Regards, Management, Coastal Grand Hotels & Resorts
Worst service ever
familyRestaurant people are not responsive at all. You need to go to the restaurant multiple times to get tea. But they are good at giving excuses like tea leaves out of stock, milk just arrived and so on.
Room: Deluxe
Coastal Grand Highland Parade has replied on Fri Oct 27 15:23:01 IST 2023
Dear Guest, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. This is to inform you that the previous management has been changed, and we are coming up with new terms and services to ensure 100% satisfaction for all of our clients. We would love to make things right if you give us another opportunity to serve you. Regards, Management, Coastal Grand Hotels & Resorts
Very good
Excellent service over all, very much happy to stay and satisfied with the room, maintenance and food
Room: Deluxe
Coastal Grand Highland Parade has replied on Fri Oct 27 15:23:35 IST 2023
Dear Guest, Thanks for sharing your feedback. . Regards, Management, Coastal Grand Hotels & Resorts
Terrible Stay
Very worst experience ever had. No proper maintenance. Lack of staffs and service was very very poor
Room: Deluxe
Coastal Grand Highland Parade has replied on Fri Oct 27 15:24:05 IST 2023
Dear Guest, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. This is to inform you that the previous management has been changed, and we are coming up with new terms and services to ensure 100% satisfaction for all of our clients. We would love to make things right if you give us another opportunity to serve you. Regards, Management, Coastal Grand Hotels & Resorts
Average Stay
The stay was average for the amount spend. Road to the hotel is not good. The room which we got was very old one with not proper door lock. It had older tv box. No wi-fi in room.
Room: Deluxe
Coastal Grand Highland Parade has replied on Fri Oct 27 15:25:27 IST 2023
Dear Guest, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. This is to inform you that the previous management has been changed, and we are coming up with new terms and services to ensure 100% satisfaction for all of our clients. We would love to make things right if you give us another opportunity to serve you. Regards, Management, Coastal Grand Hotels & Resorts
Rooms are not clean
Main road to resort the road is very poor condition. Rooms are not clean and water tap is not working properly. Cost wise it's good.
Room: Deluxe
Coastal Grand Highland Parade has replied on Fri Oct 27 15:26:00 IST 2023
Dear Guest, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. This is to inform you that the previous management has been changed, and we are coming up with new terms and services to ensure 100% satisfaction for all of our clients. Please feel free to reach out to (9047628822) with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another opportunity to serve you. Regards, Management, Coastal Grand Hotels & Resorts
Good experience
Best location and best view place of this hotel. Thank you good experience comfort of stay.
Room: Deluxe
Coastal Grand Highland Parade has replied on Fri Oct 27 15:26:33 IST 2023
Dear Guest, Thanks for sharing your feedback. Regards, Management, Coastal Grand Hotels & Resorts
Awesome
groupGreat hospitality, nice view, good staff, enjoyed lot. Fantastic location for group. Try once if planned for kodaikanal. Improvement suggested in approch road and laundry houers rest everything is good
Room: Deluxe
Coastal Grand Highland Parade has replied on Fri Oct 27 15:27:07 IST 2023
Dear Guest, Thanks for sharing your feedback. Regards, Management, Coastal Grand Hotels & Resorts
My dream came true
I was just finding a good place to stay in kodaikanal. And started searching it in my trip app. Where i got the beautiful place to stay. It was good comfortable.
Room: Deluxe
Coastal Grand Highland Parade has replied on Fri Oct 27 15:27:34 IST 2023
Dear Guest, Thanks for sharing your feedback. Regards, Management, Coastal Grand Hotels & Resorts
Poor Stay
Rooms are not ok. Hot water not at all available. Rooms are in opened condition while we return to back to hotel after sight seeing. Tv not working. No intercom. Towels are not washed. No hygienic. Ground water only served for drinking.
Room: Deluxe
Coastal Grand Highland Parade has replied on Fri Oct 27 15:28:04 IST 2023
Dear Guest, Thanks for sharing your feedback.We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. This is to inform you that the previous management has been changed, and we are coming up with new terms and services to ensure 100% satisfaction for all of our clients. We would love to make things right if you give us another opportunity to serve you. Regards, Management, Coastal Grand Hotels & Resorts
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