The property boasts stunning hill views and a picturesque location, but the guest experience reveals significant issues. Many reviews highlight unclean rooms with outdated amenities, poor maintenance, and even a lack of basic services like hot water and Wi-Fi. Guest complaints about food quality and the costliness of dining options are common, alongside remarks about the steep, difficult access roads. While some found the staff friendly, the overall sentiment suggests that improvements are urgently needed in cleanliness and service quality.