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Review Of Coastal Grand Highland Parade

Kurinji Nagar, Kodaikanal | 5 minutes walk to Kurinji Andavar Temple

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    2.9
    Average

    262 Ratings, 182 Reviews

    excellent
    13%
    very good
    27%
    average
    19%
    poor
    20%
    bad
    20%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 2
    • 3
    • 3
    • 1
    • 4
    • 3
    • 3
    • 1
    • 4

    Rating Categories

    • Location3.5
    • Cleanliness3.0
    • Room3.5
    • Value For Money2.8
    • Food3.1
    • Security3.7
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    We are using generative AI to show you summarised user review

    Review Summary

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    The property has mixed feedback from guests. Many appreciate the good hill view and the friendly staff, claiming the complimentary breakfast is decent. However, numerous reviews highlight cleanliness issues, poor maintenance, and outdated amenities. Guests also note the bad access roads and inconsistent service, especially regarding food and room conditions. Overall, there's room for improvement in management and facilities.

    Sort by:

    Positive first
    2.0

    Not good and not comfortable for couples

    anjan l.couple

    Washroom look dirty and worst experience regarding to bed and arrangements no proper water facilities

    Travel Month: Jan 2024

    Room: Deluxe

    Coastal Grand Highland Parade has replied on Wed Jan 31 17:33:41 IST 2024

    Dear Mr Anjan L, We apologise for the inconvenience; we look forward to welcoming you back and offering outstanding service. We appreciate you bringing this to our attention as well; we are extensively researching and working to resolve it as soon as possible.

    3.0

    Average stay

    manojkrishna g.loyalty-iconfamily

    This place is located in a steep area. Need to be careful while vehicle climbs. Roads are very bad. Room is also an average room. Bed spreads, curtains is very old. They still have a curt tv in 2023. Restroom is also having old pipes and fittings. Hill view is good. The complimentary breakfast is good. Other foods available at their restaurant is costly and not upto the mark. They need to improve and upgrade lot of things. Currently not worthy for the hefty tarrif they charge.

    Travel Month: Jul 2023

    Room: Deluxe

    • user photos
    • user photos
    • user photos

    Coastal Grand Highland Parade has replied on Fri Oct 27 15:17:34 IST 2023

    Dear Guest, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. This is to inform you that the previous management has been changed, and we are coming up with new terms and services to ensure 100% satisfaction for all of our clients. We would love to make things right if you give us another opportunity to serve you. Regards, Management, Coastal Grand Hotels & Resorts

    1.0

    Worst room

    kiran s.family

    Not tidy, worst treating the customers, no activities provided as mentioned like born fire, no tv, no wifi, worst hotel have ever seen.

    Travel Month: Jun 2023

    Room: Deluxe

    Coastal Grand Highland Parade has replied on Fri Oct 27 15:18:07 IST 2023

    Dear Guest, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. This is to inform you that the previous management has been changed, and we are coming up with new terms and services to ensure 100% satisfaction for all of our clients. We would love to make things right if you give us another opportunity to serve you. Regards, Management, Coastal Grand Hotels & Resorts

    4.0

    Review

    imthiyas n.group

    I found this property in make my trip app and booked for one day room was spacious but staff behaviour and food is just below average

    Travel Month: Jun 2023

    Room: Two Bedroom Suite

    Coastal Grand Highland Parade has replied on Fri Oct 27 15:18:43 IST 2023

    Dear Guest, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. This is to inform you that the previous management has been changed, and we are coming up with new terms and services to ensure 100% satisfaction for all of our clients. We would love to make things right if you give us another opportunity to serve you. Regards, Management, Coastal Grand Hotels & Resorts

    3.0

    Average Stay

    anoop k.business

    Old vintage property. Improvement required in amenities. Staff is sober and helpful. Location wise good. Reasonable. Food menu is limited but food quality is good.

    Travel Month: Jun 2023

    Room: Deluxe

    Coastal Grand Highland Parade has replied on Fri Oct 27 15:19:12 IST 2023

    Dear Guest, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. This is to inform you that the previous management has been changed, and we are coming up with new terms and services to ensure 100% satisfaction for all of our clients. We would love to make things right if you give us another opportunity to serve you. Regards, Management, Coastal Grand Hotels & Resorts

    3.0

    Service

    vineeth m.group

    The rooms were good and in a nearby location to town. But the service is the worst. They haven't even served drinking water to the room during stay and some worst timings in the restaurant and other play area.

    Travel Month: Jun 2023

    Room: Deluxe

    Coastal Grand Highland Parade has replied on Fri Oct 27 15:19:41 IST 2023

    Dear Guest, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. This is to inform you that the previous management has been changed, and we are coming up with new terms and services to ensure 100% satisfaction for all of our clients. We would love to make things right if you give us another opportunity to serve you. Regards, Management, Coastal Grand Hotels & Resorts

    1.0

    Worst

    shanmuganathan s.family

    There was a very worst hotel stay in my life. No maintenance, no hotwater, dirty rooms, etc. I will never book this hotel in future

    Travel Month: Jun 2023

    Room: Deluxe

    Coastal Grand Highland Parade has replied on Fri Oct 27 15:20:10 IST 2023

    Dear Guest, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. This is to inform you that the previous management has been changed, and we are coming up with new terms and services to ensure 100% satisfaction for all of our clients. We would love to make things right if you give us another opportunity to serve you. Regards, Management, Coastal Grand Hotels & Resorts

    4.0

    About resort

    basil e.couple

    Nice and good service, when i missed key in morning faced 30m late for repair the staff is too late, but the resort coordinater maintained the situation

    Travel Month: Jun 2023

    Room: Deluxe

    Coastal Grand Highland Parade has replied on Fri Oct 27 15:20:37 IST 2023

    Dear Guest, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. This is to inform you that the previous management has been changed, and we are coming up with new terms and services to ensure 100% satisfaction for all of our clients. We would love to make things right if you give us another opportunity to serve you. Regards, Management, Coastal Grand Hotels & Resorts

    1.0

    Worst service.

    basil m.couple

    The rooms are not clean and i report it to the reception but didn't get any response. Rooms are different from that of the images posted. Worst service. We didn't get any services from their end. Visited date june 2023.

    Travel Month: Jun 2023

    Room: Deluxe

    • user photos

    Coastal Grand Highland Parade has replied on Fri Oct 27 15:21:15 IST 2023

    Dear Guest, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. This is to inform you that the previous management has been changed, and we are coming up with new terms and services to ensure 100% satisfaction for all of our clients. Please feel free to reach out to (9047628822) with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another opportunity to serve you. Regards, Management, Coastal Grand Hotels & Resorts

    1.0

    Bad service of paid food

    balaji k.family

    I ordered 5 food only but while check out they charged for 7 food extra money for 2 food, they got money from me for their staff mistake, and the paid dinner they provide is worst taste and not cooked well we didn't eat that. Etc etc

    Travel Month: Jun 2023

    Room: Deluxe

    Coastal Grand Highland Parade has replied on Fri Oct 27 15:21:48 IST 2023

    Dear Guest, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. This is to inform you that the previous management has been changed, and we are coming up with new terms and services to ensure 100% satisfaction for all of our clients. We would love to make things right if you give us another opportunity to serve you. Regards, Management, Coastal Grand Hotels & Resorts

    3.0

    Average Stay

    sudharsanan j.

    Totally different from what's displayed while booking. No hot water facilities in the room we stayed and asked help twice. But no response from the helpdesk. 👍

    Travel Month: Jun 2023

    Room: Deluxe

    Coastal Grand Highland Parade has replied on Fri Oct 27 15:22:33 IST 2023

    Dear Guest, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. This is to inform you that the previous management has been changed, and we are coming up with new terms and services to ensure 100% satisfaction for all of our clients. We would love to make things right if you give us another opportunity to serve you. Regards, Management, Coastal Grand Hotels & Resorts

    1.0

    Worst service ever

    ranjan m.loyalty-iconfamily

    Restaurant people are not responsive at all. You need to go to the restaurant multiple times to get tea. But they are good at giving excuses like tea leaves out of stock, milk just arrived and so on.

    Travel Month: Jun 2023

    Room: Deluxe

    Coastal Grand Highland Parade has replied on Fri Oct 27 15:23:01 IST 2023

    Dear Guest, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. This is to inform you that the previous management has been changed, and we are coming up with new terms and services to ensure 100% satisfaction for all of our clients. We would love to make things right if you give us another opportunity to serve you. Regards, Management, Coastal Grand Hotels & Resorts

    5.0

    Very good

    manjesh s.family

    Excellent service over all, very much happy to stay and satisfied with the room, maintenance and food

    Travel Month: Jun 2023

    Room: Deluxe

    Coastal Grand Highland Parade has replied on Fri Oct 27 15:23:35 IST 2023

    Dear Guest, Thanks for sharing your feedback. . Regards, Management, Coastal Grand Hotels & Resorts

    1.0

    Terrible Stay

    lekha a.

    Very worst experience ever had. No proper maintenance. Lack of staffs and service was very very poor

    Travel Month: May 2023 (3-Night Stay)

    Room: Deluxe

    Coastal Grand Highland Parade has replied on Fri Oct 27 15:24:05 IST 2023

    Dear Guest, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. This is to inform you that the previous management has been changed, and we are coming up with new terms and services to ensure 100% satisfaction for all of our clients. We would love to make things right if you give us another opportunity to serve you. Regards, Management, Coastal Grand Hotels & Resorts

    3.0

    Average Stay

    hemanathan s.

    The stay was average for the amount spend. Road to the hotel is not good. The room which we got was very old one with not proper door lock. It had older tv box. No wi-fi in room.

    Travel Month: May 2023

    Room: Deluxe

    Coastal Grand Highland Parade has replied on Fri Oct 27 15:25:27 IST 2023

    Dear Guest, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. This is to inform you that the previous management has been changed, and we are coming up with new terms and services to ensure 100% satisfaction for all of our clients. We would love to make things right if you give us another opportunity to serve you. Regards, Management, Coastal Grand Hotels & Resorts

    3.0

    Rooms are not clean

    eugene r.family

    Main road to resort the road is very poor condition. Rooms are not clean and water tap is not working properly. Cost wise it's good.

    Travel Month: May 2023

    Room: Deluxe

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    Coastal Grand Highland Parade has replied on Fri Oct 27 15:26:00 IST 2023

    Dear Guest, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. This is to inform you that the previous management has been changed, and we are coming up with new terms and services to ensure 100% satisfaction for all of our clients. Please feel free to reach out to (9047628822) with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another opportunity to serve you. Regards, Management, Coastal Grand Hotels & Resorts

    5.0

    Good experience

    wasim a.couple

    Best location and best view place of this hotel. Thank you good experience comfort of stay.

    Travel Month: May 2023

    Room: Deluxe

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    Coastal Grand Highland Parade has replied on Fri Oct 27 15:26:33 IST 2023

    Dear Guest, Thanks for sharing your feedback. Regards, Management, Coastal Grand Hotels & Resorts

    4.0

    Awesome

    hemant p.loyalty-icongroup

    Great hospitality, nice view, good staff, enjoyed lot. Fantastic location for group. Try once if planned for kodaikanal. Improvement suggested in approch road and laundry houers rest everything is good

    Travel Month: May 2023

    Room: Deluxe

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    Coastal Grand Highland Parade has replied on Fri Oct 27 15:27:07 IST 2023

    Dear Guest, Thanks for sharing your feedback. Regards, Management, Coastal Grand Hotels & Resorts

    5.0

    My dream came true

    philomina d.couple

    I was just finding a good place to stay in kodaikanal. And started searching it in my trip app. Where i got the beautiful place to stay. It was good comfortable.

    Travel Month: May 2023

    Room: Deluxe

    • user photos
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    Coastal Grand Highland Parade has replied on Fri Oct 27 15:27:34 IST 2023

    Dear Guest, Thanks for sharing your feedback. Regards, Management, Coastal Grand Hotels & Resorts

    2.0

    Poor Stay

    srinivasan.loyalty-icon

    Rooms are not ok. Hot water not at all available. Rooms are in opened condition while we return to back to hotel after sight seeing. Tv not working. No intercom. Towels are not washed. No hygienic. Ground water only served for drinking.

    Travel Month: May 2023 (3-Night Stay)

    Room: Deluxe

    Coastal Grand Highland Parade has replied on Fri Oct 27 15:28:04 IST 2023

    Dear Guest, Thanks for sharing your feedback.We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. This is to inform you that the previous management has been changed, and we are coming up with new terms and services to ensure 100% satisfaction for all of our clients. We would love to make things right if you give us another opportunity to serve you. Regards, Management, Coastal Grand Hotels & Resorts

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