Extremely Disappointed – Humiliating Experience at ClarksInn Suites Jaipur
We had an extremely frustrating and humiliating experience at ClarksInn Suites Jaipur. Despite booking 2 rooms for 2 nights, the staff failed to provide towels in one of the rooms. Shockingly, later they accused us of stealing the very towels they forgot to keep!
We were asked to open and show all our luggage in the lobby in front of other guests to prove we hadn't taken anything. Nothing was found, of course – but the damage was done. This level of mistrust and humiliation is unacceptable, especially for paying guests.
To make it worse, we had also paid for an extra night (₹6000) just to avoid traffic during our evening departure. We even cut short our 2-night booking at Radisson Blu to stay here, thinking a hotel charging over ₹3,000 per night would provide a decent experience. But instead, we were treated like criminals – all for a ₹300 towel that was never even in the room to begin with!
Absolutely shameful and unprofessional.
Would never recommend this hotel. There are far better options in Jaipur that treat their guests with dignity.
Clarks Inn Suites Jaipur has replied on Wed Aug 13 16:04:57 IST 2025
Dear Aabid,
Thank you for sharing your feedback regarding your recent experience at ClarksInn Suites Jaipur. It’s truly disheartening to hear about the miscommunication around the towels and the way you were treated during your stay. We value all our guests and strive to provide a welcoming environment, and it’s apparent we fell short in this instance. Your concerns about the level of service and treatment you received are taken very seriously, and we appreciate you bringing this to our attention. We hope you will consider providing us another opportunity in the future to deliver a more positive experience.