I had always considered Central Hotel Thrissur to be among the city’s more premium hotels, which is why I chose to stay here for the first time. Unfortunately, the experience fell far short of expectations. The property looked unusually empty, which was surprising for a hotel of this reputation.
The first impression upon entering the room was very disappointing. The bath towels provided were torn and dirty, the bed linens had not been cleaned properly, and the pillows were literally falling apart. The air conditioning did not function as it should, making the stay uncomfortable. The most unpleasant issue, however, was the toilet water leaking onto the bathroom floor – something completely unacceptable for any hotel, let alone one positioning itself as premium.
Service and staff behavior were also concerning. At night, when I asked for the gates to be opened, I was rudely told to do it myself. Such behavior reflects poorly on the hotel’s hospitality standards.
Lastly, the complimentary breakfast was extremely limited, with stale food that did not meet even basic expectations. For the price charged, the overall quality was highly disappointing. Central Hotel needs serious improvement in cleanliness, service, and guest experience before it can be considered premium.