I stayed at Dass Continental in Thrissur yesterday and was disappointed with the service. The receptionist seemed unbothered and unprofessional. Despite requesting a non-smoking room, I was given a room with a strong smoking smell and disgusting odor in the washroom.
It took three reminders and 40 minutes to get the room changed, which was frustrating after checking in at 11 pm. Unfortunately, the second room also had a smelly washroom, but I couldn't request a change due to the late hour.
The only redeeming factor was the breakfast at the restaurant, which was good, and the serving staff showed some professionalism. However, the overall experience was marred by the poor service at the reception. I wouldn't recommend this hotel to anyone looking for professional service.