During my recent stay at Beverly Hotel in Chennai, I experienced a mix of positives and negatives. The hotel is situated in a posh location with excellent accessibility via the metro, and there’s ample car parking, which is a significant plus for guests traveling by vehicle. From the moment I arrived, the staff were courteous and attentive, contributing to a welcoming atmosphere. However, I did encounter some issues that affected my overall experience. The room service was notably slow; on my first night, it took almost an hour for my dinner to be delivered. When it finally arrived, the food was cold and not very presentable. This was disappointing, especially after a long day of business meetings. To avoid further hassle, I decided to order through Zomato on the following day. The breakfast buffet, however, was a highlight of my stay. It offered a wide variety of options, ensuring that guests could find something to suit their tastes. The room itself was spacious, which added to the comfort of my stay. Unfortunately, the air conditioning was inadequate for the hot Chennai climate. After a tiring day, I expected the room to provide a comfortable retreat, but the AC was slow to cool the space. This led me to request a room change, but even in the new room, the issue persisted, which was disappointing for a three-star establishment. Despite these hiccups, the staff at the bar and restaurant were friendly and attentive, making for a pleasant dining experience. Their service stood out as a strong point during my stay. I appreciated their willingness to assist, which helped offset some of the frustrations I encountered. As a regular business traveler, staying in hotels 10-15 days each month, I have developed a keen sense of value for money. While I found several aspects of my stay at Beverly Hotel satisfactory, I felt that the shortcomings—particularly regarding room service and air conditioning—diminished the overall value given the amount I paid.
