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Kasauli, Kasauli
30 Ratings, 11 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests truly appreciate the peaceful location and delicious food at this property. The polite and helpful staff are frequently highlighted, making the stay enjoyable. People love the cleanliness and well-maintained amenities, including beautiful suits and a nice open area for relaxing. Many enjoyed the scenic views from the property, making it a great spot for a serene getaway.
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Great place with delicious food..!!!
All and all I would highly recommend people to stay at Best western kasauli because of its peaceful location and the delicious food they serve....the staff was polite and real helpful....so kudos to best western..!!!!
Room: Twin Beds Non Smoking Superior Room
Best Western Matra Kasauli
Dear Mr. Krishan, Thank you so much for your kind words and for taking the time to share your experience with us..!! We're thrilled to hear that you enjoyed the peaceful location and the delicious food at Best Western Kasauli. It's also wonderful to know that our teamās hospitality made a positive impact on your stay ā your appreciation truly means a lot to us. We hope to welcome you back soon for another relaxing and memorable stay. Warm regards, Team Reservation Best Western
Excellent Stay
Excellent Stay within nature tasty food and staff is good must visit at this resort for relaxation and peace.
Room: Twin Beds Non Smoking Superior Room
Best Western Matra Kasauli
Dear Mrs. Tomar, Greetings From Best Western Kasauli..!! Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay, the natural surroundings, delicious food, and our friendly staff. It's wonderful to know you found relaxation and peace at our resort. We truly appreciate your recommendation and look forward to welcoming you back soon! šæš as it motivates us to continually improve and deliver exceptional experiences to all our guests. We look forward to welcoming you, your family, and your friends again for another wonderful experience. Thank you for choosing our resort, and we appreciate your kind words. Warm Regards, Team Reservations
BAD EXPERIENCE WORST EXPIERENC
ā 1-Star Honest Review If you're planning a one-day relaxing trip to Kasauli, I strongly advise not to book this hotel. First of all, this hotel is not located in Kasauli, but rather on the outskirts, far from the main hill station. It is situated on lower hills, not the proper hilltop, so the temperature here is much warmer compared to Kasauli town. The so-called "valley view" rooms are mostly on the ground floor, and the view is blocked by the terrace shed, which completely ruins the experience. The remaining rooms offer city views, with no hill station feel at all. Also, the Mall Road is about 14 km away and takes more than an hour to reach, making it highly inconvenient. There are no nearby attractions or places to explore around the hotel. The property itself is small, with no swimming pool, no gym, and very few activities, so thereās a high chance youāll get bored. Itās better to stay somewhere in central Kasauli where you can actually enjoy the weather, views, and vibe. Lastly, the staff was extremely unprofessional and had a lot of attitude, which made the experience worse. Iām giving it 1 star, and I will not recommend this hotel to any of my friends.
Room: King Bed Non Smoking Deluxe Room
Best Western Matra Kasauli
Dear Mr. Sahil, Thank you for taking the time to share your detailed feedback. We truly regret to hear that your experience with us did not meet your expectations. We sincerely apologize for any inconvenience caused due to the location and surrounding area. While many of our guests appreciate the peaceful setting away from the hustle and bustle, we understand that it may not suit everyone's preferencesāespecially for those looking to stay closer to central Kasauli. Regarding the room views, weāre sorry to hear they did not meet your expectations. However, we would like to kindly point out that we upgraded your booking to a suite without any additional charges, as a gesture of goodwill. We had hoped this would enhance your experience, and we wish it had been acknowledged. We also apologize if our service did not reflect the high standards we strive to maintain. Please be assured that your feedback has been shared with our team, and we will work on the areas that need improvement. We understand your disappointment and truly value your constructive remarks, We hope you will consider giving us another opportunity in the future. Warm Regards Team Reservations
A Day Well Spent: Flawless Hospitality
It was truly a pleasant stay. Although we stayed for only one day, the overall experience ā from entry to exit ā was smooth and seamless.
Room: King Bed Non Smoking Standard Room
Best Western Matra Kasauli has replied on Wed May 07 13:56:49 IST 2025
Dear Mrs. Bhaskar, Greetings from Best Western Kasauli...!! Thank you for choosing to stay with us and taking the time to share your wonderful experience. We are thrilled to learn that you had a refreshing and enjoyable stay at our property. We truly appreciate your feedback, as it motivates us to continually improve and deliver exceptional experiences to all our guests. We look forward to welcoming you, your family, and your friends again for another wonderful experience. Thank you for choosing our resort, and we appreciate your kind words. Warm Regards, Team Best Western Kasauli
Average Stay
The behaviour and service quality is good. The rooms and hotel are also good. But the location has two strongly negative points: A. It's quite far from Kasauli. There is no market nearby or any place to hang around. B. It's altitude is much lower than Kasauli; so the temperature is much higher maybe 10 degrees Celsius higher, than Kasauli. So it doesn't feel like one is in a hill station. The food is very good but it's more expensive by around 30 percent when compared to similar hotels. So, I would not like to repeat my stay there.
Room: King Bed Non Smoking Superior Room
Best Western Matra Kasauli has replied on Wed May 14 16:02:26 IST 2025
Dear Mr. Rahul, Greetings From Best Western Kasauli...!! Thank you for taking the time to share your detailed feedback. We truly appreciate your kind words about our teamās behavior, service quality, and the comfort of our rooms and hotel facilities. It's always encouraging to hear that our efforts to provide a pleasant stay are being recognized. Weāre also grateful for your honest comments regarding our location and pricing. We understand that the distance from Kasauli and the difference in altitude may not have met your expectations for a typical hill station experience. Your insights help us better understand our guestsā preferences, and we will certainly take them into account for future improvements. Weāre glad you enjoyed the food, and we acknowledge your concerns about the pricing. We continually strive to balance quality and value, and your feedback will help us in reviewing our offerings. While weāre sorry to hear that you may not consider a repeat visit, we thank you once again for staying with us and sharing your experience. We hope you find a location better suited to your preferences on your next trip. With Warm Regards, Team Best Western Kasauli
stay Experience
Hotel is very nice and neat. Hospitality is also good . Ambience and Food Taste is also very good
Room: King Bed Non Smoking Superior Room|King Bed Non Smoking Standard Room
Best Western Matra Kasauli has replied on Wed May 14 15:54:55 IST 2025
Dear Mr. Parameswar, Greetings from Best Western Kasauli...!! Thank you for choosing to stay with us and taking the time to share your wonderful experience. We are thrilled to learn that you had a refreshing and enjoyable stay at our property. We truly appreciate your feedback, as it motivates us to continually improve and deliver exceptional experiences to all our guests. We look forward to welcoming you, your family, and your friends again for another wonderful experience. Thank you for choosing our resort, and we appreciate your kind words. With Warm Regards, Team Best Western Kasauli.
Good Stay
Hotel is newly built, clean rooms, nice food. Polite staff. Every thing was as expected. Overall nice experience.
Room: King Bed Non Smoking Standard Room
Best Western Matra Kasauli has replied on Thu Apr 24 17:03:17 IST 2025
Dear Mr. Supreet, Greetings from Best Western Kasauli...! Thank you for choosing to stay with us and taking the time to share your wonderful experience. We are thrilled to learn that you had a refreshing and enjoyable stay at our property. We truly appreciate your feedback, as it motivates us to continually improve and deliver exceptional experiences to all our guests. We look forward to welcoming you, your family, and your friends again for another wonderful experience. Thank you for choosing our resort, and we appreciate your kind words. Warm Regards, Team Best Western Kasauli
Terrible Stay
the most disappointing and shocking thing is that at the time of check out the hotel team came and checked the room whether everything is at place or not and made videos in front of us. They pretended like that we will take something from there hotel along with us to our home. We have been to many 4-5 star hotels in India and outside India but never ever faced this type of disrespect from the hotel. Very Very disappointing. This thing felt very humiliating, disrespectful and against our honour. Must see to this thing seriously.
Room: King Bed Non Smoking Deluxe Room
Best Western Matra Kasauli
Dear Mr. Goyal, Thank you for bringing this matter to our attention. We are truly sorry to hear about your experience during check-out, and we deeply regret that you felt disrespected or uncomfortable in any way. Please accept our sincere apologies if the room check process came across as intrusive or humiliating ā that was never our intention. Our team follows a standard procedure during check-out to ensure that all amenities are in order and that nothing is left behind by our guests. As discussed during our phone conversation, it seems there may have been a misunderstanding or misjudgment by your parents, and weāre glad that you acknowledged in writing that the issue has been resolved to your satisfaction following our explanation over the call. We take your feedback very seriously and will thoroughly review the incident with our team to ensure such situations are handled with greater sensitivity and respect in the future. Thank you once again for sharing your concerns. We hope to have the opportunity to welcome you again and provide you with a much better experience. Warm regards, Team Reservations
bad experience
Horrible experience googol map direction was not properly updated staff didnāt know about their property location yet
Room: Superior Room King Bed
Best Western Matra Kasauli
Dear Mr. Joshi, Greetings From Best Western Kasauli..!! We're truly sorry to hear about your experience and sincerely apologize for the inconvenience caused. We understand how frustrating it can be when directions are unclear. We have already reported the issue to Google Maps and are working on updating our location pin to ensure smoother navigation in the future. Please also note that in hilly areas, internet connectivity can be slow or unstable, which may cause map inaccuracies and lead guests off the correct route. We understand how confusing this can be and are taking steps to minimize its impact. Additionally, we are reinforcing training with our staff to ensure they are fully informed and better equipped to assist our guests. Your feedback is valuable, and we appreciate you bringing this to our attention. We hope you will give us another opportunity to serve you better. With Regards, Team Reservation
overall a very premium weekend gate away stay with family
One of the finest stay! We booked suit room and it was too beautiful. The washroom and the room was very neat and clean, very well built. Smart tvs installed. The view from balcony is very beautiful.you can have a cup of coffee sitting at the balcony. Coming to the morning buffet - its was limited but very tasty and too fresh. We ordered multiple items from the menu at lunch and dinner, everything was worth spending. Dining service is bit slow but considering the quality of food, one can ignore the delays. Staff is humble and polite.open area near restaurant is well maintained and we sat for hours for chit chat and our kid enjoyed the swing chair. I could not find any specific nearby market or Roam around area near property so if you are looking for stay at property only , then its the best option.
Room: Superior Room King Bed|Executive Suite
Best Western Matra Kasauli has replied on Thu Apr 24 17:04:47 IST 2025
Dear Mr. Arora, Greetings from Best Western Kasauli...! Thank you for choosing to stay with us and taking the time to share your wonderful experience. We are thrilled to learn that you had a refreshing and enjoyable stay at our property. We truly appreciate your feedback, as it motivates us to continually improve and deliver exceptional experiences to all our guests. We look forward to welcoming you, your family, and your friends again for another wonderful experience. Thank you for choosing our resort, and we appreciate your kind words. Warm Regards, Team Best Western Kasauli
Great Propert & Location
The property was great with good location. Nice view. Got an upgrade from the Hotel. They arranged for a very nice Holi Celebration, which added to the experience
Room: Standard Room King Bed
Best Western Matra Kasauli has replied on Wed May 14 16:11:50 IST 2025
Dear Mr. Chowdhury, Greetings From Best Western Kasauli...!! Thank you for your kind words and for sharing your experience with us. Weāre delighted to hear that you enjoyed the property, the beautiful views, and the convenient location. Itās wonderful to know that the room upgrade and our Holi celebration added a special touch to your stay. Creating memorable experiences for our guests is always our top priority, and weāre so pleased to have had the opportunity to celebrate this vibrant festival with you. We truly appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future. With Warm Regards, Team Best Western Kasauli
Kasauli
Gandhi Gram
Upmohal Dubla
Gandhi Gram
In Parwanoo
Dharampur Kasauli Road
Mall Road
Industrial Area Phase I
Chandigarh Rd
Chandigarh Road Zirakpur
Kachi Ghatti
Sector 35
Mall Road
Mall Road
Industrial Area Phase I
Parwanoo
Teeyuri
Dharampur
Jagjit Nagar
Banti
Banjni
Khadin
Kimmughat
Jabli
Dharampur Kasauli Road
Chamian
Gandhi Gram
Dharampur Kasauli Road
Kasauli
Dharampur Kasauli Road
Upmohal Dubla
Dharampur Kasauli Road
Parwanoo Kasauli Road
Dharampur
Lower Mall Road
Kasauli
