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You are booking hotel for more than 30 days

Review Of Aureole Mrida, Lonavala0123401234

Parsi Colony, Lonavala

    User Rating & Reviews

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    3.7
    Very Good

    293 Ratings, 151 Reviews

    excellent
    31%
    very good
    30%
    average
    22%
    poor
    9%
    bad
    9%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 1
    • 1
    • 4
    • 5
    • 3
    • 5
    • 5
    • 5
    • 4

    Rating Categories

    • Location3.3
    • Cleanliness3.6
    • Room4.8
    • Food3.1
    • Hospitality3.8
    • Value For Money3.3
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    Reviews Summary

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    The property has a good location and is close to the market. Guests appreciate the tasty food and friendly staff. However, consistent complaints include awkward swimming pool timings and cleanliness issues in the rooms and bathrooms. Many found the services lacking, especially regarding basic amenities and the condition of the rooms. While some enjoyed a pleasant stay overall, several highlighted that the experience did not match the expectations set by the photos.

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    Positive first
    1.0

    Extremely Disappointing Stay – Not Family Friendly

    dhruva v.family with 1 kid

    We stayed here with family and it turned out to be one of our worst hotel experiences. The rooms were smelly and very poorly maintained. Cleanliness was a major concern — the linens didn’t feel fresh and the bathroom was dirty. Throughout our stay, the room floor remained damp and wet, making it very uncomfortable to move around. The bathroom had serious leakage issues with water everywhere, which made things even worse. Though they changed our room later, it was more or less the same — smelly, damp and unhygienic. Even basic recreational facilities were in bad shape — the carrom board provided was completely worn out and not at all in playing condition . For the price charged, we expected at least basic hygiene and comfort, but it was a complete letdown. Would strongly advise others to avoid this place and look for better, more hygienic options nearby.

    Travel Month: Aug 2025

    Room: Deluxe AC Room

    Aureole Mrida, Lonavala has replied on Thu Aug 21 16:55:50 IST 2025

    Dear Mr Vardhan, Namaste! Thank you for taking the time to share your experience with us. We're truly sorry to hear that your stay did not meet expectations and that you encountered several issues related to cleanliness, maintenance, and overall comfort. Please accept our sincerest apologies for the condition of the rooms and facilities during your visit. We are currently reviewing the concerns you've raised with our housekeeping and maintenance teams to ensure corrective action is taken immediately. Your feedback is valuable in helping us identify where we fell short so we can prevent such experiences in the future. Thank you again for bringing this to our attention. While we deeply regret the inconvenience caused, we do hope you might consider giving us another chance to provide you with the quality stay you deserve. Warm Regards, Management- Aureole Mrida.

    3.0

    Average Stay

    eipsa a.

    Rooms were of decent size with basic amenities. The infrastructure looked old and Average. The main problem was breakfast buffet. It had very limited 2-3 options and that were also not of good quality. Rawa was not properly roasted for upma, idli was dry and poha was also not tasty. The RO water provided in rooms had different taste and was unfit for drinking but hotel staff wanted to charge us for mineral water.

    Travel Month: Jun 2025

    Room: Deluxe AC Room

    Aureole Mrida, Lonavala has replied on Mon Jul 07 15:50:30 IST 2025

    Dear Guest, Namaste! Thank you for taking the time to share your feedback. We're glad to hear that you found the room size adequate and the basic amenities satisfactory. However, we sincerely apologize for the shortcomings you experienced during your stay. We regret that the breakfast buffet did not meet your expectations. Your comments regarding the limited options and quality of items such as upma, idli, and poha have been shared with our kitchen team for immediate improvement. Guest satisfaction is very important to us, and we will work on enhancing both the variety and quality of our offerings. Regarding the RO water, we're sorry to hear that you found its taste unsatisfactory. We will have our maintenance team inspect the filtration system to ensure it's functioning properly. We understand your concerns about being charged for mineral water and will review our policies to ensure fairness and transparency for our guests. Your feedback is valuable, and we truly appreciate you bringing these matters to our attention. We hope to have the opportunity to serve you better in the future. Warm Regards, Management- Aureole Mrida, Lonavala.

    5.0

    Excellent Stay

    suraj m.

    We arrived at Aureole Mrida late night but reception is awake and greeted very well,Also the amenities are best for price .The location is not far from expressway.The one thing mention about Aureole Mrida is that the staff is very honest because is forgotten my bluetooth earbuds ,I contacted them and they send my bluetooth earbuds to my by parcel service

    Travel Month: May 2025

    Room: Deluxe AC Room

    Aureole Mrida, Lonavala has replied on Mon Jul 07 15:51:57 IST 2025

    Dear Guest, Namaste! Thank you so much for your kind words and for taking the time to share your experience at Aureole Mrida! We're delighted to hear that you were warmly welcomed upon your late-night arrival and found our amenities to be of great value. It's also wonderful to know our location suited your travel needs, being conveniently close to the expressway. What truly makes us happy is your appreciation of our team's honesty. We believe integrity is at the heart of genuine hospitality, and we're so glad we could return your Bluetooth earbuds safely. Your trust means a lot to us. We look forward to welcoming you back on your next visit! Warm Regards, Management- Aureole Mrida, Lonavala.

    5.0

    Excellent Stay

    shreenath v.

    The property is amazing but can be maintained more properly, rooms and washrooms are clean and neat, The hotel staff is very friendly and helpful, The main lobby is also very beautiful. Location of the hotel is also very convenient to travel from the city center. Overall I had a pleasant experience staying in this hotel.

    Travel Month: May 2025

    Room: Deluxe AC Room

    Aureole Mrida, Lonavala has replied on Thu May 22 15:32:40 IST 2025

    Dear Guest, Namaste! Thank you for your thoughtful review! We're delighted to hear that you had a pleasant experience and enjoyed the clean rooms, beautiful lobby, and our convenient location. It's also great to know that our staff made a positive impression. We appreciate your feedback regarding maintenance and will take it into consideration as we continuously work to improve our property. We look forward to welcoming you back in the future! Warm Regards, Management- Aureole Mrida, Lonavala.

    2.0

    not a good stay

    vishal d.family with 1 kid

    poor stay..50 percent of amenities were not provided.. they confirmed that extra rental charges will be applicable incase fresh towel is asked.. no toiletries were provide.. limited breakfast options.. tiles were broken in bathroom..bed sheets were not clean. looks good in professional photos but it is totally different in reality.. garden slides were not cleaned. twice they made mistake in dinner which made us late and finally we had to go out at 10 pm.

    Travel Month: May 2025

    Room: Deluxe AC Room

    Aureole Mrida, Lonavala

    Dear Guest, Namaste! Thank you for sharing your feedback. We're very sorry to hear about your disappointing experience. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience you faced—from the lack of amenities and cleanliness issues to the errors with your dinner and maintenance concerns. Your comments have been shared with our management team, and we are taking them seriously to ensure these issues are addressed and corrected promptly. We truly value your input and hope to have the opportunity to offer you a much-improved experience in the future. Warm Regards, Management- Aureole Mrida, Lonavala.

    2.0

    Not Worth the Stay – Disappointed

    faiz s.family with 1 kid

    We booked a 3-night stay at Aureole Mrida (May 5–8) but checked out early due to poor conditions. The room wasn’t clean, the duvet had cigarette burn holes, and the washroom was smelly and unhygienic. The biggest issue was the frequent power outages—despite backup, the constant changeovers were very annoying, I had stayed here 2 years ago and faced the same issue. Sadly, nothing has improved. Would have preferred switching hotels had I known this earlier. Definitely not value for money.

    Travel Month: May 2025 (3-Night Stay)

    Room: Deluxe AC Room

    Aureole Mrida, Lonavala has replied on Thu May 22 15:34:50 IST 2025

    Dear Guest, Namaste! Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues you encountered during your stay, especially regarding cleanliness, power outages, and overall comfort. It's disappointing to know that this was not your first time facing similar problems, and we sincerely regret that improvements have not met expectations. Your feedback is extremely valuable, and we are sharing it with our team to address these concerns urgently. We understand your frustration and apologize for not providing the experience you deserved. Thank you again for bringing this to our attention. Warm Regards, Management- Aureole Mrida, Lonavala.

    2.0

    Food

    ritik j.couple

    Property location was good but the morning breakfast was worst and cold. There was not a proper restaurant

    Travel Month: May 2025

    Room: Executive deluxe

    Aureole Mrida, Lonavala has replied on Thu May 22 15:38:31 IST 2025

    Dear Guest, Namaste! Thank you for tsking the time to share your valuable feedback with us. We apologize for the inconvenience caused to you and regards not meeting your expectations. Please be assured that corrective measure shall be put in place and this shall not be repeated again. Hope to see you soon again. Warm Regards, Management- Aureole Mrida, Lonavala.

    2.0

    general cleaning

    swapnil k.couple

    Room was dirty , floor is not clean ,staff is good but the basic things are not good ,Ac is also not cooling tht much

    Travel Month: May 2025

    Room: Deluxe AC Room

    Aureole Mrida, Lonavala has replied on Wed May 07 14:53:50 IST 2025

    Dear Guest, Namaste! Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet expectations, particularly regarding the cleanliness of the room and the air conditioning. Please rest assured that we take such concerns seriously and will address them with our housekeeping and maintenance teams immediately. We’re glad to hear you found our staff to be helpful, and we hope to have the opportunity to provide you with a much-improved stay in the future. Warm Regards, Management- Aureole Mrida, Lonavala.

    5.0

    Excellent Stay

    vishal s.family with 4 kids

    Good food, excellent service and nice location

    Travel Month: Mar 2025

    Room: Executive deluxe

    Aureole Mrida, Lonavala has replied on Thu Mar 20 15:39:34 IST 2025

    Dear Guest, We thankyou for choosing to stay with us. We glad you enjoyed the service, delicious food, and location. It was our pleasure serving you and we hope to seeing you soon again.

    3.0

    Aureole Mrida

    abhijit r.couple

    The hotel location was good and silent. but the swimming pool timing was very odd and pool was not cleaned had old speakers but not working when asked to staff to put on music so their answer was it wil work when the service man will come in evening. they hotel rooms where also Average as shown by in images. the services was worst when asked for plate they said it was chargeable and got it after my 2 to 3 reminders calls. overall it was Average stay.

    Travel Month: Mar 2025

    Room: Executive deluxe

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    Aureole Mrida, Lonavala has replied on Tue Mar 11 17:20:55 IST 2025

    Dear Guest, We thank you for your feedback. We apologies for the inconvenience caused to you and regret not meeting your expectations. Corrective measures shall be put in place. Hope to see you soon.

    3.0

    Hot water

    aakash m.family

    The bathing experience was not good. Hot water took good 30 mins to come in shower, property location was good, food was ok, services were ok,

    Travel Month: Feb 2025

    Room: Deluxe AC Room

    Aureole Mrida, Lonavala has replied on Fri Feb 28 16:47:35 IST 2025

    Dear Guest, We thank you for sharing your feedback with us. We apologize for the inconvenience caused and please be inform that we have shared your feedback with our management. Hope to see you soon.

    2.0

    Very bad stay

    darpan m.family

    The first of the rooms were smelly, walls were damped, full of mosquitos. We had 3 rooms. Bathroom curtain had black fungus. Not worth paying so much for this kind of rooms. Such one room could be available at even cheaper rates. There is dust on the bed and some spider wombs.

    Travel Month: Dec 2024

    Room: Deluxe AC Room

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    Aureole Mrida, Lonavala has replied on Fri Feb 28 16:53:59 IST 2025

    Dear Guest Apologies for the inconvenience caused to you. Please be assured that this is not the standard of service we provide to our guest. We shall investigate this matter further and see you soon.

    1.0

    Make my trip is frau

    rashesh s.family with 1 kid

    First I Paid almost 6000 rupees for room, Hotel actual cost for room which I had booked is 3500. Second thing room had spunky smell, bathroom smells badly . Morning breakfast is tasteless and not at value for money.Pathetic experience for me and family.

    Travel Month: Dec 2024

    Room: Executive deluxe

    Aureole Mrida, Lonavala has replied on Fri Feb 28 16:54:35 IST 2025

    Dear Guest Apologies for the inconvenience caused to you. Please be assured that this is not the standard of service we provide to our guest. We shall investigate this matter further and see you soon.

    1.0

    Poor experience and no amenities

    ajay j.group

    Very poor services of the hotel, even charging for vacant plates and spoons. No tea and coffee pouch, no soap, no comb, no kattle. It was very surprised me when he charged rs. 50 for vacant plate. Very poor services of hotel. No amenities as such he is charging. Too much room and other charges according to amenities

    Travel Month: Oct 2024

    Room: Deluxe AC Room

    Aureole Mrida, Lonavala has replied on Tue Oct 29 13:20:44 IST 2024

    Dear Guest, Namaste! Thank you for sharing your concerns. We sincerely apologize for the poor service and the unexpected charges you encountered during your stay. This is not the experience we aim to provide, and we appreciate you bringing these issues to our attention. We understand how disappointing it can be to find a lack of basic amenities and to be charged for items that should typically be provided. Your feedback will be addressed with our management team to ensure improvements are made. We value your input and hope you might consider giving us another chance in the future to provide a better experience. Thank you again for your feedback. Warm Regards, Management- Aureole Mrida, Lonavala

    3.0

    Okay types. Not worth the money we pay.

    pankaj r.couple

    Not a great location. It's not worth the money we pay. We weren't given even dental kits. Rooms were like okay.

    Travel Month: Oct 2024

    Room: Deluxe AC Room

    Aureole Mrida, Lonavala has replied on Wed Oct 09 16:08:19 IST 2024

    Dear Guest, Namaste! We apologize for the inconvenience caused to you and regret not meeting your expectations. We are looking into the issues highlighted by you and assure you that corrective measures shall be out in place. Hope to see you soon again. Warm Regards, Management- Aureole Mrida

    5.0

    good stay

    family with 1 kid

    staff is very friendly and the foods of the hotel is very good and the hotel is at very good location. room cleanness is very good and swimming pool at the facility is maintained very well

    Travel Month: Sep 2024

    Room: Deluxe AC Room

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    Aureole Mrida, Lonavala has replied on Fri Feb 28 16:55:49 IST 2025

    Dear Guest, We thank you for choosing to stay with us and taking the time to share your valuable feedback. It was indeed our pleasure serving you and we hope your plans bring you back soon again.

    1.0

    Worst experience

    sayali p.couple

    Room condition is bad mo wifi in room half tv channels not working food most of the items on menu not avaiable

    Travel Month: Aug 2024

    Room: Deluxe AC Room

    Aureole Mrida, Lonavala has replied on Mon Sep 02 14:42:17 IST 2024

    Dear Guest, Namaste! Thank you for taking the time to share your experience. We are genuinely sorry to hear about the issues you encountered during your stay. Please accept our sincerest apologies for the condition of the room, the Wi-Fi connectivity, the TV channels, and the limited food menu. We are currently addressing these concerns to ensure that our facilities and services meet the high standards we strive for. Your feedback is crucial in helping us improve, and we are committed to making the necessary changes. We appreciate your understanding and hope to have the opportunity to welcome you back in the future with a significantly improved experience. Warm regards, The Management Team Aureole Mrida, Lonavala

    3.0

    Average Stay

    deepa b.

    Property is good but the bathroom are not very clean and the rooms are very congested. Food is terrible

    Travel Month: Jul 2024

    Room: Executive deluxe

    Aureole Mrida, Lonavala has replied on Fri Jul 26 12:47:28 IST 2024

    Dear Ms Barigali, Namaste! We apologize for the inconvenience caused to you and regret not meeting your expectations. We are looking into the issues highlighted by you and would like to assure you that corrective measures shall be put in place. Hope you visit us soon again. Warm Regards, Management - Aureole Mrida, Lonavala.

    1.0

    Money greedy staff

    manish s.couple

    Location was good but they charged 2000 extra for 2 hours early check-in. They should set check-in time around 12:00. As they have check-in time of 1:00, even the room were not occupied. They charged 2000 for 2 hours early check-in even after request. Next time i won't book this hotel and discourage anyone to book this hotel. One can understand if all rooms are occupied. They told all rooms are full. The minute we have him money, he gave us key.

    Travel Month: Jun 2024

    Room: Executive deluxe

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    Aureole Mrida, Lonavala has replied on Fri Jul 26 12:52:56 IST 2024

    Dear Mr Solanki, Namaste! We apologize for the inconvenience caused to you and regret not meeting your expectations. We understand your concern and our management team is looking into the issue highlighted by you. Corrective measures shall be put in place. We hope you visit us soon and give us an opportunity to change your experience into a positive one. Warm Regards, Management - Aureole Mrida, Lonavala.

    4.0

    Rates are more than expected

    akankshita p.

    As per locality rates should be less. Swimming pool is not that great and rooms are also ok. Breakfast is good.

    Travel Month: Jun 2024 (3-Night Stay)

    Room: Executive deluxe

    Aureole Mrida, Lonavala has replied on Fri Jul 26 12:58:18 IST 2024

    Dear Ms Panda, Namaste! We appreciate you taking the time to share your valuable feedback regarding your stay at our property. We are delighted to know that we could meet your expectations and it was indeed our pleasure to serve you. We would like to take this opportunity to thank you for choosing to stay with us and look forward to welcoming you soon again. Warm Regards, Management - Aureole Mrida, Lonavala.

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