We stayed here with family and it turned out to be one of our worst hotel experiences. The rooms were smelly and very poorly maintained. Cleanliness was a major concern — the linens didn’t feel fresh and the bathroom was dirty.
Throughout our stay, the room floor remained damp and wet, making it very uncomfortable to move around. The bathroom had serious leakage issues with water everywhere, which made things even worse.
Though they changed our room later, it was more or less the same — smelly, damp and unhygienic.
Even basic recreational facilities were in bad shape — the carrom board provided was completely worn out and not at all in playing condition .
For the price charged, we expected at least basic hygiene and comfort, but it was a complete letdown.
Would strongly advise others to avoid this place and look for better, more hygienic options nearby.
Aureole Mrida, Lonavala has replied on Thu Aug 21 16:55:50 IST 2025
Dear Mr Vardhan,
Namaste!
Thank you for taking the time to share your experience with us. We're truly sorry to hear that your stay did not meet expectations and that you encountered several issues related to cleanliness, maintenance, and overall comfort.
Please accept our sincerest apologies for the condition of the rooms and facilities during your visit.
We are currently reviewing the concerns you've raised with our housekeeping and maintenance teams to ensure corrective action is taken immediately. Your feedback is valuable in helping us identify where we fell short so we can prevent such experiences in the future.
Thank you again for bringing this to our attention. While we deeply regret the inconvenience caused, we do hope you might consider giving us another chance to provide you with the quality stay you deserve.
Warm Regards,
Management- Aureole Mrida.