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Review Of Arola Holidays

Chithirapuram, Munnar | 10.3 km from city centre

    User Rating & Reviews

    • everyone
    • family
    2.9
    Average

    17 Ratings, 10 Reviews

    excellent
    18%
    very good
    18%
    average
    18%
    poor
    35%
    bad
    12%

    Rating Categories

    • Location3.2
    • Cleanliness3.7
    • Value For Money2.8
    • Food3.0
    • Facilities3.0
    • Checkin Experience4.0
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    Reviews Summary

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    The property has some nifty highlights like nice views and clean rooms that guests appreciated. Many mentioned the picturesque location, making it a visually pleasing stay. However, the owner's rough language and rude behavior left many feeling uncomfortable. Breakfast options were limited, with some guests reporting poor service and unavailability. Basic amenities like Wi-Fi and toiletries were often lacking, and the approach to customer service was inconsistent, leading to mixed reviews about the overall experience.

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    Positive first
    2.0

    Poor Stay

    rahul d.loyalty-icon

    The owner's language is rough. Mmt has an option for a child of age up to 17 yrs. I have booked for 2 children up to age 16 yrs. He said that the above 10 yr is an adult. He asked for extra payment. I showed him the policy of mmt then he agreed. But if the booking is accepted by the app then if you are good by heart you cannot ask for extra payment. He said to me, you had cheated on me showing a 16 yrs child, he is not a child he is treated as an adult, before knowing the facts. Don't book this hotel with breakfast. He doesn't have breakfast other than idly. And not ready to serve you with goodwill. He will say the breakfast time is over. Breakfast time is up to 9 am. But will serve you till 9. 30 am showing that he is very kind. He has rooms downstairs, providing no person to carry baggage. Location wise it's a good place but the owner is very cunning and rude. And will provide no service at all.

    Travel Month: Dec 2024

    Room: Valley View Room

    5.0

    One of my best stat

    aarnav p.solo

    From the moment i arrived until departure, the staff exceeded expectations. Exceptional customer service, with a commitment to make my stay comfortable. Rooms were spotless, and the facilities were well-maintained. The hotel's cleanliness surpassed my expectations. Scenic views and proximity to local landmarks made our stay unforgettable. The quality of service and amenities justified the cost. Great value for the price paid, exceeding my expectations. Beds were exceptionally comfortable. Rooms were spacious, well-appointed, and equipped with all necessary amenities.

    Travel Month: Mar 2024

    Room: Valley View Room

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    Arola Holidays has replied on Sun Apr 07 07:15:29 IST 2024

    Greetings from Arola Thank you for staying with us hope you will vist again.

    2.0

    Poor Stay

    abdussalam k.

    When i arrived at the location the behaviour of the host are rude and unprofessional. They have initially denied giving the room and asked me to cancel. Room was average. Over all bad experience. I don't recommend this facility.

    Travel Month: Dec 2023

    Room: Valley View Room

    Arola Holidays has replied on Sun Apr 07 07:09:28 IST 2024

    Greetings from Arola The number of guest was more when you arrived at the hotel therfore we have denied the checkin please inform the correct number of guest coming to the hotel whike your booking the rooms Sir Thank You

    5.0

    Excellent Stay

    ajith s.

    Nice rooms, clean and neat, good service, politely handl, friendly service

    Travel Month: Dec 2023

    Room: Valley View Room

    Arola Holidays has replied on Sun Apr 07 07:10:31 IST 2024

    Greetings from Arola Thank you for staying with us hope you will vist again our property.

    2.0

    Located on very stiff place. Good for overnight stay.

    rushikesh d.couple

    Located on very stiff place. Need to climb mounted to reach main road. Missing basic facility. Do not book for elderly person. New feature. Good host.

    Travel Month: Dec 2023

    Room: Valley View Room

    Arola Holidays has replied on Sun Apr 07 07:14:06 IST 2024

    Greetings from Arola Our property is located about 200 meter away from the main road to provide the gust a calm environment without any sort of noise or air pollution by the vehicle. Our property is located in a high range area. Thank you

    1.0

    Terrible Stay

    vishnu r.

    Very bad area, they will provide only room, not provide another facilities, no sanitary items thare. Any updates for this meter?

    Travel Month: May 2023

    Room: Valley View Room

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    Arola Holidays has replied on Thu Jun 29 17:42:28 IST 2023

    We are completely sorry for any inconvenience caused to the guest. We do our maximum to improve our services. Thank you

    2.0

    No wifi & hot water

    akshaya h.family

    There is no wifi and hot would be provided till 9am only. Not recommended

    Travel Month: Dec 2022 (3-Night Stay)

    Room: Valley View Room

    Arola Holidays has replied on Thu Jun 29 17:46:27 IST 2023

    Sorry For the inconvenience. We have resolved the wifi problem and has started to provide 24 hr hot water service. Thank you

    4.0

    Room is clean and maintaining well.

    bhargav r.couple

    The property is located in nice place and views are good from room. Breakfast is tasty.

    Travel Month: Dec 2022

    Room: Valley View Room

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    Arola Holidays has replied on Thu Jun 29 17:47:16 IST 2023

    Thank you sir . Come and visit again

    2.0

    Not worth

    prasad s.family

    We booked 3 rooms for a night at here. The rooms were not like the ones shown. It's very average for the cost they charge. For 3 couples, they gave 3 bedrooms all with attached bathroom but two bedrooms were clubbed together which means one bedroom is independent and the other two are interconnected. We can go in and out of bedroom 3 only via bedroom 2 only. Hot water was not working in bedroom 3. No shower. No mirrors. No soaps & water bottles were offered as well but provided once we requested. Overall, we were not satisfied with this stay.

    Travel Month: Dec 2022

    Room: Valley View Room

    Arola Holidays has replied on Thu Jun 29 17:45:24 IST 2023

    Sorry for the inconvenience that caused you. Don not make false statements against the Hotel if so strict action will be taken. As per your request Hotel gave u 3 budget rooms for cheaper prices please do not expect VIP services for cheap rooms we will provide u services with all we have . Thank you

    3.0

    Average stay

    rajesh s.group

    Room was very clean and view from balcony is superb the caretaker behaviour is not good. He dont know how to talk with customer. There is no wifi and soap. After asking for bath towel multiple times they provided only one towel though we are two person staying in one room. When we ask for breakfast caretaker said we are not preparing here but at the same time he prepared the breakfast for side room when we asked he is saying they are special guest. Caretaker is telling us docter is staying besides to your room so please be cautious. Like we are some sadak chap people come to stay here. Caretaker behaviour is not good at all. Only good part is room was very clean and very specious.

    Travel Month: Dec 2022

    Room: Valley View Room

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    Arola Holidays has replied on Sat Feb 11 21:15:50 IST 2023

    Dear customer, during vacation time we are having a little crush for the rooms. We are running this with our family. We are preparing home made food as this is not a restaurant we are not preparing the food in bulk. Either you shkuld have enquired and ordered eariler at the morning breakfast tie u have asked for the food so that we are unable to give you the food. The doctor who stayed in the side room of yours they ordered the breakfast 2 days before they checked in. We are not giving any complaints against the guest. They were very good but the room's white bedsheet was very untidy with makeup and of mud.

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