The Fern Residency, Subhash Bridge, Ahmedabad

The Fern Residency, Subhash Bridge, Ahmedabad

Dear Mr. Bhatt, We're extremely sorry to hear about your disappointing experience at our hotel. We strive to provide premium facilities and services and have fallen short in this case. We have taken note of your grievances and assure you that immediate steps will be undertaken to rectify and improve the same. In regards to your gym concern, we're currently upgrading our fitness amenities to provide a more enhanced workout environment. Regarding the issue of your room and the refund, we understand this must have been especially frustrating. We realize that no amount of explaining can alter the fact that your experience with us has been below par, We’re committed to offer world-class services and facilities to our esteemed guests and feedback such as yours assists us in our mission towards continual improvement. We hope you give us another opportunity to serve you better. Regards, Akshay Puri General Manager Thanks & Regards

The Fern Residency, Subhash Bridge, Ahmedabad has replied on Fri Jul 18 13:52:08 IST 2025

Dear Guest We're delighted to hear about your positive experience with us, both in terms of location and service. It's great to know that you found our rooms comfortable and our front desk staff amiable. We are always ready to ensure your stay is pleasant and hassle-free. Your positive review is a motivation for us to continue providing such services. We look forward to welcoming you again in the future. Regards, Akshay Puri General Manager

The Fern Residency, Subhash Bridge, Ahmedabad has replied on Thu Jun 05 16:19:51 IST 2025

Dear Mr. Patel, We're really sorry to hear about the challenges you faced during your stay with us. We are aware that the ongoing construction work has been an inconvenience to our guests and we are making efforts to ensure that the work is done during the day to minimize the disturbance. As for the lack of hot water and unresponsiveness of our staff, we are taking these concerns seriously and assure you immediate action is being taken to rectify these issues. We understand how important it is to have memorable experiences especially when it comes to special occasions like the IPL. We would welcome the chance to show you the true standards of our service. Please reach out to us directly the next time you plan a trip to our area, so we can work towards providing you with a better experience. Regards, Akshay Puri General Manager

The Fern Residency, Subhash Bridge, Ahmedabad has replied on Fri May 30 22:20:01 IST 2025

Dear Mr. Sudipta Mukhopadhyay, We appreciate your feedback and are glad to hear that you found our staff's service to satisfy your expectations. Your observations on our rooms have been taken into account. We're making sure that all necessary measures are taken to improve the quality of our rooms moving forward. Regarding the ongoing renovations and their possible impact on sleep quality, we assure complete transparency with our guests. We understand how important a restful night's sleep is, and we are striving to manage the renovation periods so they have the least possible disruption to our guests. Our location certainly has its advantages and we're pleased you found it convenient. However, judging by your comments, it seems there is room for improvement. Your experience is of high importance and a primary source for revisions and enhancements. We embrace your constructive feedback as it encourages us to work harder and improve for our valued guests. Please consider visiting us again, we are confident you will find a notable enhancement in our rooms and overall service.

The Fern Residency, Subhash Bridge, Ahmedabad has replied on Fri May 30 22:20:10 IST 2025

Dear Mr. Sudipta Mukhopadhyay, We exceed at every opportunity to enrich our guests' experience and your feedback is undoubtedly valuable in this regard. We note the comments regarding the room size and furnishing, and we are working to rectify any shortcomings. We always strive for a perfect balance between comfort and design, so we will make sure that every guest feels at ease. It's unfortunate we did not meet your expectations regarding the room fragrance. Your comfort is our top priority, so we'll ensure to check the cause of the odor and rectify it promptly. We're curious about what you felt was missing in the room. Your additional feedback can help us improve the stay experience for our future guests. Our apologies for the smaller washroom and while some design elements were dictated by space, our objective has always been to provide an appealing and functional space. We regret this was not the experience for you and we appreciate your concern. We are always working on improvements and we believe your next stay with us will provide you with a more agreeable experience.

The Fern Residency, Subhash Bridge, Ahmedabad has replied on Sat Apr 26 23:47:15 IST 2025

Dear Mr. Sudipta We're glad to hear that you enjoyed the location, food and services during your stay with us. Your words of appreciation encourage us to strive even harder to provide top-notch experiences to all our guests. We are, however, concerned about your note on the room size and linen change frequency. Our rooms are designed to provide optimal comfort for our guests and we want everyone to have a pleasant and comfortable stay. We will certainly take your feedback into account as we constantly look for ways to improve. We also understand your concern about the frequency of linen change. We want to ensure a clean and hygienic stay for all our guests. We are escalating your feedback to relevant departments for immediate attention. Please do consider us for your future stays as we'd love to provide you with an impeccable experience next time. Once again, we appreciate you taking the time to share your feedback with us. It is crucial in helping us constantly improve our services and facilities. Regards, Akshay Puri General Manager

The Fern Residency, Subhash Bridge, Ahmedabad has replied on Tue Apr 15 16:28:34 IST 2025

Dear Ankit Jain, Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us wasn't up to your expectations. We would love to hear more about your experience so we can improve our services. If you have any specific feedback or suggestions, please don't hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future. Akshay Puri

The Fern Residency, Subhash Bridge, Ahmedabad has replied on Mon Apr 07 17:38:03 IST 2025

Dear Ms. Rupa, Great to hear you enjoyed our staff's service, food, and cleanliness! Come back soon! Regards, Akshay Puri General Manager

The Fern Residency, Subhash Bridge, Ahmedabad has replied on Mon Apr 07 17:38:13 IST 2025

Dear Ms. Patil, Glad to hear you enjoyed your stay! Noted the feedback on room size and amenities - we'll strive for improvement. Regards, Akshay Puri General Manager

The Fern Residency, Subhash Bridge, Ahmedabad has replied on Sat Apr 26 23:48:04 IST 2025

Dear Mr. Arvind We're truly sorry to hear that your experience with our food and comfort of bed did not meet your expectations. We strive to deliver top-notch experience and it's clear this time we fell short. We have noted your feedback regarding the quality of food and comfort of our beds. We want to assure you that we are taking immediate action to address these issues and improve the quality of food we offer as well as the comfort of our beds. We value your feedback as it helps us improve and we promise your next visit will be a better one. Regards, Akshay Puri General Manager

The Fern Residency, Subhash Bridge, Ahmedabad has replied on Sat Apr 26 23:48:20 IST 2025

Dear Mr. Pulkit I'm sorry to hear about the inconveniences you experienced during your stay due to the bedding arrangement. We strive to accommodate all our guests' preferences and it appears we missed the mark in your case. It's disappointing to hear you felt the room was not up to our usual standards. Your feedback is important and we will certainly address these points with the relevant teams. We will ensure such situations should not recur with you or any of our guests in the future. In regards to the payment for a higher category room, we would appreciate it if you could share more details so we can assist you further in this matter. Please don't hesitate to get in touch with us directly. We truly value your feedback as it helps us improve our services. We hope to have the opportunity to better serve you in the future. Regards, Akshay Puri General Manager

The Fern Residency, Subhash Bridge, Ahmedabad has replied on Tue Feb 25 20:56:04 IST 2025

Dear Mr. Arnab Moitra, We appreciate your feedback regarding your recent stay with us. It's wonderful to know that our location, food, and staff impressed you. However, we're sorry to hear that the room did not meet your expectations as per your previous experiences with Fern Club Rooms at other properties. We're committed to consistently providing comfortable and exemplary rooms for our guests and your inputs help us in that process. Your feedback is valuable and will be utilized to enhance our guest experience in terms of room stay. We're proud to have met your expectations in other areas of service and look forward to having you again with an even more satisfying experience. Thank you for choosing us and sharing your experience.