no breakfast....make my trip still not provided a refund. Smoking room, not for the family, full of insects and cockroaches, AC leaking water. Car parking foul smell. lift not working. staff is good not able to help.
Via AB Merdian
We sincerely apologize for the extremely disappointing experience you faced during your stay. Your feedback regarding breakfast, refund concerns, smoking rooms, hygiene issues, AC leakage, car parking, lift, and staff support is taken very seriously. This is not the standard of service we aim to provide. The property team has been instructed to take immediate corrective actions to improve cleanliness, maintenance, and guest experience.